{"id":3446855,"url":"https://alion.io/job/dijital-team-l2-systems-engineer-m365-azure","title":"L2 Systems Engineer (M365 & Azure)","company":{"id":4553,"name":"Dijital Team","domain":"dijitalteam.com","url":"https://alion.io/company/dijitalteam","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Colombo, Sri Lanka"],"countries":["LK"],"hiring_countries":["LK"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":38000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3508},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"PowerShell","optional":false}],"status":"closed","first_seen_at":"2026-10-29T06:56:14Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-04T04:14:56Z","board_verified":false,"closed_at":"2026-11-04T04:14:56Z","days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"About the Role\nAs an L2 Systems Engineer (M365 & Azure), you will be a key member of the Centralised Services Team, delivering reliable technical support and service outcomes across a managed services environment. You will work closely with senior technical leadership, following established processes while applying strong technical problem-solving, customer service, documentation, and communication skills.\nThe role focuses on maintaining secure and reliable IT environments, resolving service requests and alerts, supporting Microsoft technologies, driving automation, and continually improving service delivery.\nAbout the Client\nYou will be working with a professional managed IT services provider that helps businesses maximise the value of their technology through reliable, process-driven IT support. The organisation focuses on aligning systems with best practices, reducing technology risks, and making IT easier for non-technical stakeholders to understand and manage.\nIdeal Profile\nExperience\n5+ years of experience in IT infrastructure, systems engineering, or managed services.\nExperience working within an MSP environment.\nAdvanced experience with Microsoft technologies.\nStrong customer-facing and customer service capabilities.\nExperience across networking, infrastructure, and security technologies.\n Relevant Microsoft certifications.\nTechnical Skills\nAdvanced Microsoft 365 administration.\nAdvanced Microsoft Azure administration.\nPowerShell scripting and automation.\nSecurity best practices and security operations.\nNetworking fundamentals and troubleshooting.\nEndpoint management and device compliance.\nAbility to work within structured operational and support processes.\nExperience with Intune or equivalent endpoint management platforms.\nUnderstanding of Conditional Access policies.\nExperience working within secure remote environments.\nNice to Have\nKaseya, Datto RMM, or Datto Secure Edge experience.\nExperience with RMM platforms.\nMicrosoft, Azure, networking, CISSP, CISM, or equivalent certifications.\nAI and automation experience.\nProcess improvement experience.\nDocumentation and knowledge management experience.\nSoft Skills\nStrong verbal and written communication.\nLogical, structured troubleshooting and sound escalation judgement.\nAbility to explain technical issues clearly to clients.\nAbility to manage multiple priorities calmly.\nCollaborative approach with a willingness to contribute ideas and support colleagues.\nCommitment to continuous technical and service development.\nResponsibilities\nService Request Completion\nManage assigned service requests according to established processes and schedules.\nMaintain accurate and timely work records, including clear next steps.\nReschedule work where required and identify opportunities for device replacement.\nEscalate issues in line with defined procedures.\nMaintenance Tasks\nMonitor backup success and maintain appropriate backup coverage.\nManage patching activities and resolve associated issues.\nAddress critical vulnerabilities across managed devices.\nAlert Responses\nRespond to and escalate alerts to support incident and problem resolution.\nMaintain alert templates to ensure appropriate monitoring coverage.\nContinual Improvement & Automation\nManage tools such as Intune to improve consistency and reduce manual effort.\nIdentify opportunities to automate repetitive tasks and improve service efficiency.\nCustomer Liaison\nCommunicate with customers through appropriate channels when working on tickets.\nProvide clear updates explaining progress and relevant next steps.\nEducate customers on IT best practices and established service processes.\n3rd Party Vendor Liaison\nEducate third-party vendors on service processes, particularly change control.\nMaintain clear communication with vendors regarding progress.\nPromote relevant industry best practices and their value.\nChange Control Management\nApply change control procedures to changes affecting multiple users or devices.\nComplete required change control and review documentation.\nParticipate in change control and review meetings.\nEnsure changes are appropriately documented and managed.\nInternal Communication\nShare important technical information and updates with the team.\nKeep senior technical stakeholders informed of job progress.\nIdentify and communicate opportunities for improvement.\nDocumentation\nUpdate existing documentation following technical changes.\nCreate documentation for newly implemented solutions and processes.\nDevelop user documentation for repeatable tasks, changes, and new systems.\nHow we take care of our team\nGet paid in Australian Dollars\nMedical insurance from day one for you + spouse (or parents if unmarried)\nGenerous OPD coverage from doctor visits to all your medical needs\nHome office setup allowance to build your ideal workspace\nInternet allowance to keep you connected\nGym & wellness allowance to stay fit and balanced\nWork hard, play hard - regular team events & engagement activities\nDiji Assist - Mental health & counseling support when you need it\nWe invest in you - reimbursement for industry certifications\nOpen-door culture - your ideas and feedback always matter\nFlexible work - home or office, wherever you do your best work\nRewards & recognition that actually recognize you\nGreat christmas & financial year-end parties to unwind with your loved ones","description_format":"text","description_chars":5342,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance","Home office"],"hiring_locations":[{"name":"Sri Lanka","iso":"LK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Help Desk & Service Desk","Managed IT Services (MSP)","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-10-29T08:46:18Z"},{"event":"close","at":"2026-11-04T04:14:56Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/dijital-team-l2-systems-engineer-m365-azure","json_url":"https://alion.io/job/dijital-team-l2-systems-engineer-m365-azure.json","meta":{"generated_at":"2026-11-05T06:04:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7475,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4553},"rest":"https://alion.io/mcp/rest/get_company?id=4553"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdijital-team-l2-systems-engineer-m365-azure"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdijital-team-l2-systems-engineer-m365-azure"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdijital-team-l2-systems-engineer-m365-azure"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dijital-team-l2-systems-engineer-m365-azure\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdijital-team-l2-systems-engineer-m365-azure"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3446855}},{"tool":"search_jobs","arguments":{"company":"dijitalteam.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3446855},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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