{"id":1942945,"url":"https://alion.io/job/dijital-team-l3-engineer-2","title":"L3 Engineer","company":{"id":4553,"name":"Dijital Team","domain":"dijitalteam.com","url":"https://alion.io/company/dijitalteam","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sri Lanka"],"countries":["LK"],"hiring_countries":["LK"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":63000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":6708},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-06T04:20:02Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-13T07:42:44Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"About the Role\nWe are seeking an experienced Level 3 Engineer to serve as a senior technical resource across multiple client environments. You will take ownership of complex escalations, deliver advanced troubleshooting, and help strengthen the broader technical team through coaching, knowledge sharing, and improved documentation.\nThis role is well suited to an experienced managed services professional with strong Microsoft Cloud expertise, excellent problem-solving capabilities, and a commitment to delivering consistently high-quality client outcomes.\nAbout the Client\nYou will be working with an established technology services partner supporting small and medium-sized businesses and organisations across Australia and New Zealand. The business provides managed IT and co-managed technology solutions to clients across a diverse range of industries, with a strong focus on technical excellence, collaboration, flexibility, and customer service.\nIdeal Profile\nExperience & Background\n5+ years of experience within a Managed Services Provider (MSP) or IT services environment supporting multiple customers.\nStrong experience administering and deploying Microsoft 365, Azure, Azure AD, and private cloud solutions.\nProven experience delivering or supporting cloud solutions, including new implementations, migrations, transitional environments, and hybrid integrations.\nStrong knowledge of Windows and broader Microsoft-based technologies.\nRelevant IT qualifications and certifications are highly regarded.\nDemonstrated ability to take ownership and accountability for technical outcomes.\nProactive, motivated, and committed to delivering a high standard of customer service.\nTechnical Skills & Tools\nStrong hands-on experience with Microsoft Azure administration and deployment.\nStrong knowledge of the Microsoft 365 suite.\nExperience with ConnectWise RMM.\nExperience with ConnectWise Manage or similar PSA platforms.\nHighly Regarded\nRelevant Microsoft certifications and demonstrated technical competency.\nExperience working with virtualised environments such as VMware.\nFamiliarity with networking technologies including Fortinet firewalls, Aruba switching, and Ubiquiti UniFi.\nExperience with documentation platforms such as Hudu or IT Glue.\nSoft Skills\nStrong written and verbal communication skills.\nExcellent attention to detail.\nAdvanced troubleshooting and problem-solving capabilities, including the ability to approach technical challenges creatively.\nCurious and adaptable, with the ability to learn new technologies quickly.\nStrong organisational skills with the ability to manage competing priorities effectively.\nA proactive approach with a focus on seeing tasks through to completion.\nAbility to work independently while collaborating effectively as part of a technical team.\nResponsibilities\nOwn and resolve Priority 1, Priority 2, and other complex escalated technical issues.\nProvide technical coaching and constructive feedback to Level 1 and Level 2 technicians to strengthen team capability.\nShare specialist product and technical knowledge across the wider team.\nStay current with Microsoft Cloud technologies, industry developments, and technical best practices.\nPromote adherence to established best practices and relevant industry standards.\nWork closely with technical leadership to prioritise workloads and maintain SLA performance.\nContribute to internal knowledge bases, technical documentation, and continuous process improvement.\nIdentify potentially billable or out-of-scope work and escalate or flag it appropriately.\nSupport project delivery when additional senior technical expertise is required.\nMaintain high standards of ticket management, including clear documentation and timely communication.\nConsistently meet SLA expectations for escalated tickets and contribute positively to team coaching, collaboration, and knowledge sharing.\nHow we take care of our team\nGet paid in Australian Dollars\nMedical insurance from day one for you + spouse (or parents if unmarried)\nGenerous OPD coverage from doctor visits to all your medical needs\nHome office setup allowance to build your ideal workspace\nInternet allowance to keep you connected\nGym & wellness allowance to stay fit and balanced\nWork hard, play hard - regular team events & engagement activities\nDiji Assist - Mental health & counseling support when you need it\nWe invest in you - reimbursement for industry certifications\nOpen-door culture - your ideas and feedback always matter\nFlexible work - home or office, wherever you do your best work\nRewards & recognition that actually recognize you\nGreat christmas & financial year-end parties to unwind with your loved ones","description_format":"text","description_chars":4670,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance","Home office"],"hiring_locations":[{"name":"Sri Lanka","iso":"LK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Help Desk & Service Desk","Managed IT Services (MSP)","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-10-06T04:24:32Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.792,"p_room":1,"age_days":7,"expected_fill_days":22,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/dijital-team-l3-engineer-2","json_url":"https://alion.io/job/dijital-team-l3-engineer-2.json","meta":{"generated_at":"2026-10-13T10:14:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15662,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4553},"rest":"https://alion.io/mcp/rest/get_company?id=4553"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdijital-team-l3-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdijital-team-l3-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdijital-team-l3-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dijital-team-l3-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdijital-team-l3-engineer-2"}]}