{"id":4079757,"url":"https://alion.io/job/dijital-team-l3-noc-services-engineer","title":"L3 NOC Services Engineer","company":{"id":4553,"name":"Dijital Team","domain":"dijitalteam.com","url":"https://alion.io/company/dijitalteam","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":80,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Networking","role_family":"Networking","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Colombo, Sri Lanka"],"countries":["LK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"CVE","optional":false},{"name":"CVSS","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Hyper-V","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"PowerShell","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"FortiGate","optional":true},{"name":"Microsoft Defender","optional":true},{"name":"SIEM","optional":true}],"status":"live","first_seen_at":"2026-11-11T12:57:50Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T16:47:22Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the Role\nWe are seeking an experienced NOC Services Engineer to manage and enhance monitoring and alerting across multiple client environments. This role is central to strengthening a Network Operations Centre (NOC) capability, ensuring infrastructure alerts are accurately assessed, prioritised and actioned.\nYou will distinguish genuine incidents from false positives and informational alerts, improve monitoring standards, and identify opportunities to automate recurring remediation tasks. Working closely with senior infrastructure engineers and technical stakeholders, you will help build a proactive, efficient and increasingly automated NOC environment.\nAbout the Client\nYou will be working with an established Australian managed services provider with over 16 years of experience delivering reliable, cost-effective IT solutions. The organisation supports businesses in maintaining secure, available and well-managed technology environments, with a strong focus on technical expertise, service quality and continuous improvement.\nIdeal Profile\nExperience and Technical Expertise\nAt least 3 years of experience in an MSP NOC or infrastructure environment.\nStrong Level 2 to Level 3 technical capability, with the confidence to independently assess infrastructure alerts and incidents.\nSolid knowledge of Windows infrastructure and Windows Event Logs, including the ability to identify actionable events and distinguish them from informational noise.\nHands-on Microsoft 365 administration experience, particularly with Microsoft Entra ID, Exchange Online and Conditional Access.\nStrong Windows Server administration skills, including Active Directory, DNS, DHCP, Group Policy and Certificate Services.\nGood networking fundamentals, including TCP/IP, VLANs, site-to-site and client VPNs, and firewall rule-base interpretation.\nPractical experience with Hyper-V or VMware virtualisation.\nStrong PowerShell scripting skills, including the ability to develop scripts for administration, troubleshooting and automation.\nExperience with monitoring and alerting platforms, patch management, endpoint security, backup operations and restore testing.\nFamiliarity with vulnerability remediation and CVE/CVSS concepts.\nAbility to investigate issues methodically and determine when to remediate, automate, escalate or seek guidance.\nEssential Tools and Technologies\nKaseya / Datto RMM.\nMicrosoft 365, Entra ID, Exchange Online and Conditional Access.\nWindows Server, Active Directory, DNS, DHCP, Group Policy and Certificate Services.\nWindows Event Logs and infrastructure monitoring tools.\nPowerShell scripting.\nTCP/IP, VLANs, VPNs and firewall technologies.\nHyper-V or VMware.\nRMM platforms, PSA/ticketing systems and alert management tools.\nPatch management, backup solutions and endpoint security/AV/EDR platforms.\nDesirable Tools and Technologies\nAutotask.\nFortinet / FortiGate.\nMicrosoft Defender.\nVeeam Backup & Replication.\nCisco networking technologies.\nNutanix and Citrix environments.\nSyslog and SIEM platforms.\nRewst or similar automation and orchestration platforms.\nProfessional Attributes\nStrong verbal and written communication skills.\nExcellent analytical judgement and problem-solving capabilities.\nAbility to manage competing priorities and multiple alerts across client environments.\nProactive approach, with a focus on preventing issues rather than simply responding to them.\nAbility to work independently, take ownership and collaborate effectively with technical teams.\nAttention to detail when assessing alert severity and relevance.\nCuriosity and a continuous improvement mindset, with the confidence to identify inefficient processes and recommend better approaches.\nResponsibilities\nMonitor and assess alerts across multiple client systems, infrastructure platforms and monitoring tools.\nEvaluate alert severity, priority and business impact, distinguishing genuine incidents from recurring issues, false positives and informational notifications.\nPrioritise concurrent alerts and ensure critical incidents receive timely attention.\nEscalate complex incidents to the appropriate technical teams for further investigation and remediation.\nImprove alert quality by refining thresholds, reducing unnecessary notifications and enhancing monitoring logic.\nDevelop and maintain role-based monitoring practices across servers, endpoints, network devices and security systems.\nUse PowerShell and automation to address recurring issues and minimise manual intervention.\nMonitor Windows Event Logs, system health, CPU and disk utilisation, services and other infrastructure conditions.\nSupport endpoint security monitoring, ensuring antivirus and EDR solutions are deployed, configured and maintained appropriately.\nMonitor patching compliance across Windows endpoints and relevant macOS devices.\nOversee backup monitoring and identify failed or abnormal backup activity requiring investigation or escalation.\nContribute to improvements across RMM, PSA, logging, monitoring and alerting platforms.\nCollaborate with senior infrastructure engineers and technical stakeholders to investigate complex issues.\nDocument monitoring enhancements, remediation activities and operational procedures.\nIdentify opportunities to automate repetitive operational tasks and improve service efficiency.\nContribute to broader infrastructure and technology initiatives as the NOC environment develops.\nHow we take care of our team\nGet paid in Australian Dollars\nMedical insurance from day one for you + spouse (or parents if unmarried)\nGenerous OPD coverage from doctor visits to all your medical needs\nHome office setup allowance to build your ideal workspace\nInternet allowance to keep you connected\nGym & wellness allowance to stay fit and balanced\nWork hard, play hard - regular team events & engagement activities\nDiji Assist - Mental health & counseling support when you need it\nWe invest in you - reimbursement for industry certifications\nOpen-door culture - your ideas and feedback always matter\nFlexible work - home or office, wherever you do your best work\nRewards & recognition that actually recognize you\nGreat christmas & financial year-end parties to unwind with your loved ones","description_format":"text","description_chars":6191,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance","Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Help Desk & Service Desk","Managed IT Services (MSP)","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-11-11T16:47:22Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:0","win:early"],"computed_at":"2026-11-11T17:39:14Z"},"pay":null,"html_url":"https://alion.io/job/dijital-team-l3-noc-services-engineer","json_url":"https://alion.io/job/dijital-team-l3-noc-services-engineer.json","meta":{"generated_at":"2026-11-11T17:39:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33734,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4553},"rest":"https://alion.io/mcp/rest/get_company?id=4553"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdijital-team-l3-noc-services-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdijital-team-l3-noc-services-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdijital-team-l3-noc-services-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dijital-team-l3-noc-services-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdijital-team-l3-noc-services-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4079757}},{"tool":"search_jobs","arguments":{"company":"dijitalteam.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4079757},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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