{"id":3861011,"url":"https://alion.io/job/dijital-team-l3-systems-engineer","title":"L3 Systems Engineer","company":{"id":4553,"name":"Dijital Team","domain":"dijitalteam.com","url":"https://alion.io/company/dijitalteam","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":80,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-09T06:03:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Colombo, Sri Lanka"],"countries":["LK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-11-06T05:13:55Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-09T04:03:14Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About the Role\nWe are seeking an experienced L3 - Systems Engineer to deliver advanced technical support and engineering services across customer environments and internal business divisions.\nIn this role, you will take ownership of third-level technical escalations, combining proactive and reactive engineering to maintain the availability, reliability, and performance of critical IT infrastructure.\nYou will play a key role in improving service delivery through automation, systemisation, and continuous improvement. By developing repeatable solutions and reducing manual processes, you will help minimise recurring technical issues and create opportunities for more proactive engineering.\nYou will also contribute to Managed Services customer deployments, infrastructure projects, and internal initiatives, ensuring reliable technology environments and high-quality service outcomes.\nAbout the Client\nYou will be working with an established Australian technology services provider specialising in managed IT services, cloud solutions, cybersecurity, communications, automation, data, and AI.\nThe organisation partners with businesses to design, implement, manage, and optimise their technology environments. With a strong focus on customer relationships and reliable technology solutions, it is committed to delivering services that support business performance and long-term success.\nIdeal Profile\nExperience and Technical Background\n8+ years of experience delivering technical support within a systems integration or managed services environment.\n\nAt least 4 years of experience working in a Level 3 engineering capacity.\n\n3+ years of experience delivering ICT projects.\n\nIndustry certifications across multiple vendor technologies, including Cisco, Microsoft, and VMware.\n\nA sound understanding of ITIL frameworks and service management principles.\n\nTechnical Skills and Systems\nStrong working knowledge of Cisco, Microsoft, and VMware technologies.\n\nExperience installing, configuring, testing, and maintaining operating systems, applications, and system management tools.\n\nProficiency in infrastructure monitoring and management platforms.\n\nKnowledge of security, backup, and redundancy solutions.\n\nAbility to develop and maintain custom scripts to automate processes and improve system efficiency.\n\nExperience using ITSM platforms to document engineering activities and service delivery work.\n\nDesirable Experience\n- Previous experience supporting pre-sales activities.\nCommunication and Professional Skills\nExcellent written and verbal communication skills.\n\nStrong time management, prioritisation, and effort-tracking capabilities.\n\nAbility to mentor technical colleagues and collaborate effectively across service delivery teams.\n\nA proactive approach to problem-solving, process improvement, and customer service.\n\nPerformance and Success Measures\nConsistently deliver efficient Managed Services and high-quality engineering outcomes.\n\nMaintain or exceed customer satisfaction and quarterly Net Promoter Score targets.\n\nSupport customer infrastructure availability targets of at least 99.5% uptime per calendar month.\n\nResolve incidents and service requests within agreed service-level targets.\n\nMaintain and renew relevant industry certifications.\n\nIdentify opportunities to reduce repetitive tasks, minimise rework, and improve service delivery through automation and standardisation.\n\nResponsibilities\nDeliver high-quality engineering tasks assigned by management, escalated through the Service Operations Centre (SOC), identified through monitoring tools, or raised through engineering feedback.\n\nResolve complex technical escalations from Level 1 and Level 2 SOC engineers.\n\nPerform proactive and reactive Level 3 engineering activities across customer environments.\n\nProvide additional technical support and engineering coverage within the SOC when required.\n\nDeliver Managed Services projects in collaboration with the Project Management Office (PMO).\n\nMonitor, analyse, and review infrastructure monitoring platforms to maintain system performance and reliability.\n\nManage and maintain customer systems and infrastructure.\n\nInstall, configure, test, and maintain operating systems, applications, and system management tools.\n\nImplement and maintain security, backup, and redundancy strategies.\n\nDevelop and maintain custom scripts to improve operational efficiency and minimise manual intervention.\n\nIdentify and implement improvements to SOC processes, tools, hardware, and software.\n\nCollaborate with vendors and other IT professionals to investigate and resolve technical issues.\n\nProvide technical guidance and mentorship to colleagues across the Service Delivery teams.\n\nMaintain accurate and timely documentation of all engineering activities within the organisation's ITSM platform.\n\nSupport occasional pre-sales activities and service delivery management initiatives.\n\nHow we take care of our team\nGet paid in Australian Dollars\nMedical insurance from day one for you + spouse (or parents if unmarried)\nGenerous OPD coverage from doctor visits to all your medical needs\nHome office setup allowance to build your ideal workspace\nInternet allowance to keep you connected\nGym & wellness allowance to stay fit and balanced\nWork hard, play hard - regular team events & engagement activities\nDiji Assist - Mental health & counseling support when you need it\nWe invest in you - reimbursement for industry certifications\nOpen-door culture - your ideas and feedback always matter\nFlexible work - home or office, wherever you do your best work\nRewards & recognition that actually recognize you\nGreat christmas & financial year-end parties to unwind with your loved ones","description_format":"text","description_chars":5690,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance","Home office"],"hiring_locations":[{"name":"Sri Lanka","iso":"LK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Help Desk & Service Desk","Managed IT Services (MSP)","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-11-06T09:24:08Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":21,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/dijital-team-l3-systems-engineer","json_url":"https://alion.io/job/dijital-team-l3-systems-engineer.json","meta":{"generated_at":"2026-11-09T06:29:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2724,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4553},"rest":"https://alion.io/mcp/rest/get_company?id=4553"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdijital-team-l3-systems-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdijital-team-l3-systems-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdijital-team-l3-systems-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dijital-team-l3-systems-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdijital-team-l3-systems-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3861011}},{"tool":"search_jobs","arguments":{"company":"dijitalteam.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3861011},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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