{"id":3082164,"url":"https://alion.io/job/dijital-team-senior-backup-engineer","title":"Senior Backup Engineer","company":{"id":4553,"name":"Dijital Team","domain":"dijitalteam.com","url":"https://alion.io/company/dijitalteam","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Colombo, Sri Lanka"],"countries":["LK"],"hiring_countries":["LK"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":32000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":7932},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Least Privilege","optional":false},{"name":"PowerShell","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-22T09:06:46Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-25T13:24:13Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About the Role\nWe are looking for a skilled and detail-oriented Remote Operations Engineer (NOC) to support the day-to-day IT operations of a leading Australian Managed Service Provider (MSP).\nThis role focuses on backup monitoring and verification, patch remediation, and recurring infrastructure health checks across multiple client environments. You will be responsible for identifying operational issues, performing approved remediation activities, maintaining accurate ticket documentation, and escalating incidents when necessary.\nThe ideal candidate is a proactive IT professional with hands-on experience in Veeam, Azure Backup, Datto RMM, and Windows Server environments who can work independently while following established operational procedures.\nAbout the Client\nYou will be working with an established Australian Managed Service Provider (MSP) delivering comprehensive IT infrastructure management, backup and recovery, remote monitoring, and technical support services to a diverse portfolio of businesses.\nThe organization emphasizes operational excellence, proactive maintenance, security, and reliable service delivery. With a strong focus on automation and standardized processes, it provides a structured environment where IT professionals can contribute to maintaining the performance, availability, and resilience of client systems.\nIdeal Profile\nBackup & Recovery Expertise\nHands-on experience with Veeam Backup & Replication, including backup monitoring, file-level recovery, repository management, and capacity checks.\n\nPractical knowledge of Azure Backup, Recovery Services vaults, and file recovery from restore points.\n\nExperience reviewing backup histories, identifying failures, validating backup integrity, and performing test restores.\n\nFamiliarity with Datto BCDR and SaaS Protection platforms.\n\nRemote Monitoring & Patch Management\nProven experience using Datto RMM for endpoint monitoring, patch deployment, compliance verification, and remediation.\n\nAbility to investigate failed Windows updates, troubleshoot patching issues, and verify successful remediation.\n\nUnderstanding of Windows Server and workstation administration, including troubleshooting system updates and reboot-related issues.\n\nBasic PowerShell scripting knowledge would be advantageous.\n\nOperational & Documentation Skills\nExperience working within an MSP or structured IT operations environment.\n\nStrong understanding of ticketing systems, technical documentation, and checklist-driven processes.\n\nAbility to maintain accurate records, capture supporting screenshots, and document remediation outcomes.\n\nClear written English communication skills with the ability to produce concise technical updates.\n\nStrong attention to detail, problem-solving abilities, and sound judgment regarding incident escalation.\n\nAbility to work independently with minimal supervision while following established operational and security procedures.\n\nSecurity & Compliance Awareness\nUnderstanding of multi-factor authentication, least-privilege access, and secure remote administration.\n\nAwareness of data protection requirements and appropriate handling of confidential client information.\n\nAbility to follow approved change management procedures and maintain secure access practices.\n\nResponsibilities\nBackup Monitoring & Verification\nPerform recurring backup health checks across multiple client environments using Veeam, Azure Backup, and Datto solutions.\n\nReview backup job histories, investigate warning indicators, and identify failed or incomplete backup operations.\n\nMonitor backup repository capacity, recovery points, and offsite storage availability.\n\nConduct file-level test restores from local and offsite backups to verify recoverability.\n\nPerform Azure Backup recovery tests using available recovery points, ensuring temporary recovery resources are appropriately removed afterward.\n\nReview backup configurations to confirm required servers, resources, and workloads remain protected.\n\nCarry out backup solution reviews and maintain accurate backup documentation.\n\nMonitor Datto BCDR and SaaS Protection consoles, recording and escalating identified issues.\n\nComplete additional backup verification activities, including chain integrity checks, where required by documented procedures.\n\nPatch Remediation & Endpoint Management\nReview automated patch compliance tickets generated through Datto RMM.\n\nInvestigate patching failures and confirm reported issues on the affected devices.\n\nPerform approved remediation activities, including restarting patch jobs, resolving failed updates, and coordinating authorized reboots.\n\nValidate successful patch installation and device compliance through Datto RMM.\n\nCapture supporting evidence, including update status screenshots, and attach it to the relevant tickets.\n\nDocument remediation steps, outcomes, and unresolved issues.\n\nEscalate recurring patch failures, unresponsive devices, or incidents requiring advanced troubleshooting.\n\nOperational Monitoring & Maintenance\nPerform recurring infrastructure health checks and first-line operational tasks using established monitoring and management tools.\n\nFollow documented checklists and standard operating procedures to ensure consistent service delivery.\n\nIdentify operational risks, abnormalities, and infrastructure issues requiring further investigation.\n\nSupport the introduction of additional routine monitoring and maintenance tasks as operational requirements evolve.\n\nCarry out approved troubleshooting activities within defined technical and security boundaries.\n\nIncident Escalation & Ticket Management\nEscalate failed backup restores, missing recovery points, inaccessible backup repositories, and persistent backup failures.\n\nIdentify and report recurring patch installation failures and systems that remain offline or unresponsive after updates.\n\nCreate detailed escalation tickets containing relevant error messages, screenshots, troubleshooting history, and verification results.\n\nMaintain accurate ticket records, including actions performed, affected devices, and clear pass/fail outcomes.\n\nEnsure technical documentation is updated and operational tasks are appropriately recorded and closed.\n\nCollaborate with internal technical teams to facilitate efficient incident resolution.\n\nOptional - Advanced Backup Troubleshooting\nInvestigate backup failures and warnings involving repository capacity, Veeam backup locks, and Azure agent connectivity.\n\nPerform approved first-line troubleshooting to identify potential causes of backup failures.\n\nDocument investigation findings and escalate unresolved issues to the appropriate technical teams.\n\nHow we take care of our team\nGet paid in Australian Dollars\nMedical insurance from day one for you + spouse (or parents if unmarried)\nGenerous OPD coverage from doctor visits to all your medical needs\nHome office setup allowance to build your ideal workspace\nInternet allowance to keep you connected\nGym & wellness allowance to stay fit and balanced\nWork hard, play hard - regular team events & engagement activities\nDiji Assist - Mental health & counseling support when you need it\nWe invest in you - reimbursement for industry certifications\nOpen-door culture - your ideas and feedback always matter\nFlexible work - home or office, wherever you do your best work\nRewards & recognition that actually recognize you\nGreat christmas & financial year-end parties to unwind with your loved ones","description_format":"text","description_chars":7444,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Flexible schedule","Health insurance","Home office"],"hiring_locations":[{"name":"Sri Lanka","iso":"LK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Help Desk & Service Desk","Managed IT Services (MSP)","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-10-22T12:29:18Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":21,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/dijital-team-senior-backup-engineer","json_url":"https://alion.io/job/dijital-team-senior-backup-engineer.json","meta":{"generated_at":"2026-10-25T16:20:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work 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