{"id":2861257,"url":"https://alion.io/job/dili-customer-success-specialist","title":"Customer Success Specialist","company":{"id":9111,"name":"dili","domain":"dili.com","url":"https://alion.io/company/dili","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Work at a Startup","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":70000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Notion","optional":false}],"status":"live","first_seen_at":"2026-10-19T16:22:12Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-11-05T21:09:06Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"About Us:\nWe’re a fast-growing AI-driven platform revolutionizing compliance management for clean energy projects. Our platform empowers developers and contractors to seamlessly meet Inflation Reduction Act (IRA) and Prevailing Wage & Apprenticeship (PWA) requirements-reducing risk, increasing transparency, and unlocking maximum tax incentives.\nIf you're passionate about technology, customer impact, and accelerating a clean energy future, we want to meet you.\nAbout the Role:\nAs a Customer Success Specialist, you'll be a trusted advisor for our users, helping guide them through onboarding, adoption, and long-term success with our platform. You’ll work directly with a Customer Success Manager to support clean energy developers, general contractors, and subcontractors to ensure smooth integration and continued value as they navigate IRA and PWA compliance.\nThis is a unique opportunity to join a mission-driven startup at an early stage and have a real impact on product direction, customer experience, and industry transformation.\nKey Responsibilities:\nSupport Customer Success Manager in execution of day-to-day activities\nCustomer service tailored to IRA/PWA compliance workflows\nServe as the primary point of contact for user questions, issues, and feedback\nBuild strong relationships with customers, proactively identifying ways to increase platform value\nCollaborate with Product and Engineering to share customer insights and influence feature development\nHelp develop support content, best practices, and compliance resources\nMonitor usage data to detect adoption trends and flag potential risks\nProvide compliance 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