{"id":3549622,"url":"https://alion.io/job/diligent-robotics-client-success-manager-4","title":"Client Success Manager","company":{"id":63113,"name":"Diligent Robotics","domain":"diligentrobots.com","url":"https://alion.io/company/diligent-robotics","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T18:23:18Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-03T06:29:30Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"What we’re doing isn’t easy, but nothing worth doing ever is.\nWe envision a future powered by robots that work seamlessly with human teams. We build artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out current and future generations of humanoid robots.\nField-based · ~75% travel · Preference for candidates near a major airport\nAbout the Role\nThe Client Success Manager owns the health, performance, and growth of a hospital or territory of hospital partners running Moxi robot fleets. You are both the executive relationship owner and the operator behind the numbers: you run leadership check-ins and quarterly business reviews, translate utilization data into a clear story about value delivered, and drive the projects that resolve issues and lift site performance.\nPriorities shift, sites behave differently, and the playbook is still being written. The CSMs who thrive here make good decisions with incomplete information and move fast without losing rigor.\nWhat You'll Be Doing\nOwn executive relationships and the value narrative\nServe as the trusted executive contact for each hospital - C-suite sponsors, nursing leadership, and operational stakeholders.\nLead recurring leadership check-ins and quarterly business reviews: set the agenda, build the deck, present performance against goals, and close with documented decisions, owners, and next steps.\nCommunicate Moxi's value in each stakeholder's terms - clinical hours returned, delivery volume, staff satisfaction, cost avoidance - continuously, not just at renewal.\nUse data to drive better outcomes\nMonitor utilization, adoption, and reliability data across your territory; know each site's baseline, trends, and outliers.\nDiagnose why a site underperforms, run the intervention, and measure whether it worked.\nSet and track site-level performance targets with partners, and report on progress honestly in every leadership conversation.\nSurface cross-account patterns that should shape product priorities and playbooks.\nProject manage to drive down issues and lift performance\nRun a prioritized book of work per account - open issues, improvement projects, use case activations - with clear owners, dates, and status visible internally and to the client.\nDrive issue resolution end to end: intake, triage, escalation, resolution, and closing the loop.\nCoordinate operations, support, engineering, product, and growth to unblock sites, without direct authority over any of them.\nGrow adoption and expand the footprint\nPartner with clinical teams on staff training, workflow fit, and creative solutions that deliver measurable outcomes.\nDiscover, prioritize, and activate new use cases; maintain use case libraries and account action plans, aligned to new product releases.\nWork with operations and growth to identify fleet expansion opportunities and supply the performance evidence that makes the case.\nOperate as a Diligent teammate\nManage client success operations across multiple hospitals in your territory, contribute to colleagues' development and the client success playbook, and drive outcomes that ladder up to company OKRs.\nWhat You'll Need\nComfort in a fast-paced, ambiguous environment - you adapt when priorities change, operate without a finished playbook, and stay organized when several sites need you at once.\nData fluency - you work confidently in dashboards and spreadsheets, and know the difference between reporting a number and explaining what it means.\nExecutive presence - you can hold a room with hospital executives, tell a crisp story with data, and handle hard conversations directly.\nProject management discipline - you scope, sequence, track, escalate, and follow through. Details don't get lost on your watch.\nOwnership - you treat your territory's performance as your own result.\n Creative problem-solving and conflict resolution - you find workable solutions inside real constraints, and handle escalations with sensitivity.\nPreferred Qualifications\nClient-facing account management, customer success, or consulting experience\nTrack record of owning customer performance metrics and improving them\nExperience running executive business reviews and leadership check-ins\nCross-functional project management experience\nComfort with dashboards, spreadsheets, or BI tools for analysis and reporting\nHospital or healthcare operations experience is a strong plus\nExperience with a hardware, robotics, or deployed-technology product is a plus","description_format":"text","description_chars":4558,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical & Healthcare Robotics"],"lifecycle":[{"event":"open","at":"2026-10-30T22:09:21Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3","filings_12m":3,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":217500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":75,"reasons":["conf:3","win:early"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/diligent-robotics-client-success-manager-4","json_url":"https://alion.io/job/diligent-robotics-client-success-manager-4.json","meta":{"generated_at":"2026-11-03T08:59:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12887,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":63113},"rest":"https://alion.io/mcp/rest/get_company?id=63113"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdiligent-robotics-client-success-manager-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdiligent-robotics-client-success-manager-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdiligent-robotics-client-success-manager-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/diligent-robotics-client-success-manager-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdiligent-robotics-client-success-manager-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3549622}},{"tool":"search_jobs","arguments":{"company":"diligentrobots.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3549622},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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