{"id":3047457,"url":"https://alion.io/job/diligent-robotics-hardware-rd-tech-lead","title":"Hardware R&D Tech Lead","company":{"id":63113,"name":"Diligent Robotics","domain":"diligentrobots.com","url":"https://alion.io/company/diligent-robotics","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Hardware","role_family":"Hardware","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":138000,"max_usd":255000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":656},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T23:42:57Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-26T20:48:55Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"The Hardware R&D Technical Lead runs the HQ team that keeps Moxi robots in hospitals working. The team provisions, builds, tests, quality-checks and ships what the field needs.\nDiligent Robotics deploys Moxi, a mobile service robot, in hospitals across the US. The operating fleet is growing from about 70 robots today to about 200 by the end of 2027, mostly next-generation Moxi units at new hospital sites. This role makes sure HQ keeps pace.\nThe team's mission is the same as all of Service Operations: 95% overall monthly robot uptime, timely delivery of assigned objectives, and continuous improvement mindset for all systems and processes.\nResponsibilities\nLead and develop the team\nHold weekly 1:1s and give every role written expectations and clear measures.\nCoach, give direct feedback, run performance reviews, and address performance issues early, with HR.\nCross-train the team so no task depends on one person.\nBuild a culture of ownership: confirm work is done, close every loop, and hand off in writing.\nKeep staffing matched to the fleet\nTrack workload across provisioning, builds, QC, refurbishment and parts shipping, and spot capacity gaps before they cause delays.\nForecast headcount with the Head of Service Operations as the fleet grows, then hire and onboard to plan.\nPlan coverage for time off, on-call rotations and build surges.\nKeep the team aligned on priorities\nOwn the team's charter and intake for requests from field service, engineering and manufacturing.\nKeep a single prioritized backlog and make trade-offs visible early.\nJoin the daily field service stand-up, and publish a weekly status: done, in progress, blocked, decisions needed.\nCoordinate testing with engineering\nPlan and run hardware tests and validation with the hardware, software and reliability engineering teams, such as docking, charging, battery, thermal and endurance testing.\nSchedule HQ test robots, make sure results are recorded and shared, and pilot retrofits before they go to the fleet.\nSupport root-cause analysis on repeat field failures.\nRun depot operations\nOversee robot and base provisioning, builds, refurbishment and returns.\nOwn the QC gate so parts and robots ship complete to hospital sites and to manufacturing.\nMake sure parts ship the same day, and keep work instructions and repair procedures current.\nQualifications\n5+ years of hands-on work with electromechanical or robotics hardware, such as building, repairing, testing or field service.\n2+ years leading technicians directly, including hiring, coaching and managing performance.\nStrong electrical troubleshooting on low-voltage DC systems, batteries, chargers and wiring harnesses, using a multimeter and reading schematics.\nExperience running a test, QC or build process with written procedures and recorded results.\nClear, direct written and verbal communication with technicians, engineers and leadership.\nAble to balance competing priorities and say what will slip and why.\nWhat Makes You Stand Out\nFamiliarity with MaintainX or a similar maintenance management system (CMMS).\nExperience working with contract manufacturers on builds, quality issues and returns.\nBackground with mobile robots, AMRs or other autonomous machines.\nExperience with lithium battery systems and charging, LiFePO4 in particular.\nLean or 5S shop practices, or experience in a regulated environment such as healthcare.\nWorking conditions\nFull-time and on-site at our Austin, TX headquarters, working in a hardware shop and office setting.\nUp to 10% travel to hospital sites and manufacturing partners.\nRegularly lift and move components up to 50 lb, and stand for long periods during builds and testing.\nOccasional after-hours support when robots are down.","description_format":"text","description_chars":3716,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical & Healthcare Robotics"],"lifecycle":[{"event":"open","at":"2026-10-22T00:59:26Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3","filings_12m":3,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":217500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":75,"reasons":["conf:3","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/diligent-robotics-hardware-rd-tech-lead","json_url":"https://alion.io/job/diligent-robotics-hardware-rd-tech-lead.json","meta":{"generated_at":"2026-10-26T22:10:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do 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