{"id":938626,"url":"https://alion.io/job/dillards-night-shift-technical-support-analyst","title":"Night Shift Technical Support Analyst","company":{"id":674538,"name":"Dillard's","domain":"dillards.com","url":"https://alion.io/company/dillards","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Little Rock, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":92000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":214},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":true}],"status":"live","first_seen_at":"2023-04-06T15:12:06Z","employer_posted_date":"2026-08-14","last_verified_at":"2026-10-05T02:02:15Z","board_verified":true,"closed_at":null,"days_open":1277,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":1276},"description":"THE OPPORTUNITY\nDillard’s is seeking a Production Control / Technical Support Analyst to work the night shift at our Data Centers in Central Arkansas. You must be able to work a flexible schedule, which includes weekends, holidays, and after hours. \nThis position's primary focus is assisting users of Dillard’s Information Technology services who are experiencing complex procedural or operational problems with IT applications, hardware, or services. It is also responsible for executing, monitoring, and resolving issues with batch processing. \nTHE TEAM\nNight Shift Operations is responsible for closing the business day and starting the batch processes during the overnight hours, performing systems maintenance, monitoring the performance of the batch processes, and ensuring all company applications are available on time to start the next business day. They are also responsible for providing technical support to all Dillard locations that are still online when the evening shift starts and as those locations come online in the morning. \nWHAT YOU WILL DO\nProvide technical software, hardware, and network problem resolution to all IT resource users by performing question/problem diagnosis and guiding users through step-by-step solutions\nMust be able to function independently\nHandle phone and email support for moderate system or content issues \nIdentify, resolve, and escalate issues when necessary\nClearly communicate technical solutions in a user-friendly, professional manner \nRecord interactions in our service ticket database \nLeverage AI to quickly review service ticket histories and problem descriptions to identify patterns in recurring inquiries, and draft clear, standardized resolution documentation for the service ticket database\nOccasionally assist other staff members and monitor open tickets to ensure timely and effective resolution \nProvide equipment upgrade and maintenance assistance to personnel at all Dillard’s operating locations\nEnsure all batch processes are started and completed in a timely manner\nTHE \"MUST-HAVES\"\nAuthorization to work in the United States without sponsorship\nEducation or at least two years of experience working in a help desk or technical support call center environment\nExcellent problem-solving and decision-making skills\nExcellent verbal and written communication skills\nMust possess a customer-friendly attitude with the ability to work in a fast-paced team environment\nTHE \"NICE-TO-HAVES\" \nPrevious customer service experience\nPrevious experience in a network operations field\nPrevious IT Operations or production control experience\nKnowledge of Job Control Language (JCL) and batch scheduling applications (Zeke)\nAI Proficiency: Experience using generative AI tools (like Gemini, ChatGPT, or internal AI features) to streamline documentation, troubleshoot technical issues, and improve resolution workflows\nEfficiency Mindset: A proven track record of using technology to automate repetitive diagnostic or administrative tasks, allowing more time for complex problem-solving\nLocation & Hours: This is a full-time, on-site position located at our Little Rock, Arkansas headquarters. A high level of attendance is required as an essential function of this position.\nNo immigration sponsorship (ex. H-1B, TN, STEM OPT) is available for this position.","description_format":"text","description_chars":3315,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Luxury Retail"],"lifecycle":[{"event":"open","at":"2026-09-15T15:51:40Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.059,"p_room":0.28,"age_days":1276,"expected_fill_days":13,"reasons":["conf:0","win:tail","crowd:junior"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/dillards-night-shift-technical-support-analyst","json_url":"https://alion.io/job/dillards-night-shift-technical-support-analyst.json","meta":{"generated_at":"2026-10-05T02:18:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3048,"day_limit":5000,"remaining_today":1952,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}