{"id":2727938,"url":"https://alion.io/job/dine-development-corporation-program-manager","title":"Program Manager","company":{"id":3855351,"name":"Diné Development Corporation","domain":"ddc-dine.com","url":"https://alion.io/company/ddc-dine","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":186000,"max":206000,"currency":"USD","period":"year","gross":null,"usd_annual":206000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-16T15:02:51Z","employer_posted_date":null,"last_verified_at":"2026-10-16T15:02:51Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"The Program Manager is responsible for overall management, execution, and successful delivery of the Service Desk. This individual serves as the primary interface between contractor leadership and Government stakeholders, ensuring compliance with all contractual requirements, service level agreements (SLAs), cybersecurity requirements, staffing obligations, and performance standards. The Program Manager provides strategic oversight for enterprise IT service desk operations supporting DOC users and mission-critical systems.\n\n***This position is contingent upon contract award.***\n\nResponsibilities:\n\nDirect and oversee all task order operations, staffing, schedules, deliverables, and service desk support activities.\nDevelop, implement, and maintain the Program Management Plan (PMP), Transition-In Plan, and Transition-Out Plan.\nMonitor contractor performance against SLAs, KPIs, and quality metrics and implement corrective action plans as necessary.\nEnsure all personnel maintain required security clearances and compliance with DOC security policies.\nLead risk management, issue resolution, escalation management, and continuous service improvement initiatives.\nFacilitate weekly and monthly status meetings and provide detailed performance and cost reporting to Government leadership.\nCoordinate stakeholder communications, governance activities, and operational reviews.\nOversee process optimization, workflow improvements, and service modernization initiatives.\nEnsure compliance with ITIL-aligned service management practices and DOC operational procedures.\nManage transition activities, staffing continuity, onboarding, and workforce retention.\nCoordinate with Tier 0-3 support leads, cybersecurity personnel, and enterprise stakeholders to ensure uninterrupted support operations.\nSupport surge operations, COOP/DR events, and special mission requirements as needed.\n\nQualifications:\n\nYears of Experience: Minimum 10 years of experience managing enterprise IT operations or service desk programs in a federal environment.\nEducation Level: Bachelor's degree in Information Technology, Business Administration, Computer Science, or related field.\nClearance Requirements: Active Secret Clearance.\nCertification Requirements:PMP Certification (Required)\nITIL Foundation Certification or equivalent (Preferred)\n\nAny other work-related qualifications needed for the role:Demonstrated experience managing large-scale IT support contracts and multi-functional technical teams.\nExperience developing project management artifacts including project schedules, risk logs, communication plans, quality plans, and resource management plans.\nStrong experience with SLA management, performance reporting, and customer engagement.\nExcellent leadership, communication, organizational, and stakeholder management skills.\nProficiency with project management tools and methodologies.\nU.S. Citizenship required.\nExperience supporting secure federal IT environments preferred.\n\nSalary Range: $186,000 to $206,000\n\nThe compensation range listed for this position represents the good faith salary range Diné Development Corporation (DDC) and its subsidiaries reasonably expect to pay for the role, in accordance with applicable state and local pay transparency laws. Actual compensation will be determined based on a variety of factors, including the position's responsibilities, the candidate's education, experience, skills, internal equity, market considerations, and any applicable collective bargaining agreements or legal requirements.\n\nAbout Us\n\nDiné Development Corporation (DDC) is a Navajo Nation-owned family of companies that provides government agencies and commercial organizations with high-quality IT, professional, environmental, and research and development services. DDC is dedicated to empowering the Navajo Nation and the communities we serve.\n\nBenefits\n\nEligible full-time employees receive a comprehensive benefits package, including medical, dental, vision, life and disability coverage, retirement savings with company match, and paid time off. Additional benefits include voluntary supplemental benefits, access to an employee assistance program, and educational assistance with tuition reimbursement.\n\nEqual Opportunity & Compliance Statement\n\nThis contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law.\n\nWe participate in E-Verify.\n\nDDC is committed to providing equal employment opportunities to all applicants and employees. If you require a reasonable accommodation to participate in the application or interview process, please contact Recruiting for assistance ","description_format":"text","description_chars":5084,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Professional Services"],"lifecycle":[{"event":"open","at":"2026-10-16T16:53:05Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":32,"reasons":["seen:0","velocity","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":206000,"is_top_pay":true},"html_url":"https://alion.io/job/dine-development-corporation-program-manager","json_url":"https://alion.io/job/dine-development-corporation-program-manager.json","meta":{"generated_at":"2026-10-19T04:13:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2329,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3855351},"rest":"https://alion.io/mcp/rest/get_company?id=3855351"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdine-development-corporation-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdine-development-corporation-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdine-development-corporation-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dine-development-corporation-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdine-development-corporation-program-manager"}]}