{"id":3196810,"url":"https://alion.io/job/dine-development-corporation-user-support-engineer","title":"User Support Engineer","company":{"id":3855351,"name":"Diné Development Corporation","domain":"ddc-dine.com","url":"https://alion.io/company/ddc-dine","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":9,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Meade, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":120000,"max":143000,"currency":"USD","period":"year","gross":null,"usd_annual":143000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false},{"name":"ITSM","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-24T02:06:30Z","employer_posted_date":null,"last_verified_at":"2026-10-24T02:06:30Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"NOVA-Dine is seeking a User Support Engineer to support the Defense Enclave Services (DES) program at Fort Meade, MD.\n\nThis position serves as a senior technical authority supporting enterprise end-user computing environments across Department of Defense organizations. The selected candidate will provide advanced systems engineering, architecture assessment, technical planning, systems integration, validation, and operational support for user-facing technologies and services. The successful candidate will lead the resolution of complex technical issues affecting end-user computing devices while supporting the design, implementation, security, and sustainment of enterprise workstation and endpoint solutions.\n\nThe User Support Engineer will analyze system performance, assess risks, evaluate infrastructure requirements, and develop technical solutions that balance operational, technical, schedule, and cost constraints. This individual will work closely with cybersecurity, engineering, operations, service desk, and government stakeholders to ensure reliable, secure, and effective delivery of enterprise user support services.\n\nResponsibilities:\n\nServe as a senior technical authority for enterprise end-user computing services and technologies.\nProvide advanced troubleshooting, engineering support, and issue resolution for complex workstation, endpoint, peripheral, and user support incidents.\nPerform technical planning, system integration, verification, validation, and operational readiness assessments.\nLead architecture reviews, infrastructure assessments, system evaluations, and technical analyses of end-user computing environments.\nDesign, implement, configure, secure, and maintain enterprise workstation and endpoint solutions.\nSupport deployment, modernization, lifecycle replacement, and sustainment of end-user computing devices.\nAnalyze customer requirements and convert operational needs into scalable technical solutions.\nConduct risk assessments and develop mitigation strategies to improve performance, reliability, and maintainability.\nEvaluate existing technologies and recommend improvements to support long-range organizational objectives.\nSupport hardware and software testing, implementation, operation, maintenance, and lifecycle management activities.\nDevelop engineering documentation, technical procedures, implementation plans, and knowledge articles.\nCollaborate with cybersecurity teams to ensure compliance with DoD security standards and endpoint security requirements.\nProvide technical leadership, mentorship, and guidance to service desk personnel and junior engineers.\nSupport root-cause analyses, major incident investigations, and continuous service improvement initiatives.\nParticipate in technical reviews, stakeholder briefings, and operational planning activities.\n\nQualifications:\n\nEducationBachelor's degree in Information Technology, Engineering, Computer Science, or related technical discipline; or\nEquivalent combination of technical training, certifications, and relevant experience.\n\nExperienceMinimum 10 years of experience relevant to systems engineering, user support, endpoint engineering, infrastructure support, or enterprise IT operations.\nMinimum 5 years of systems engineering, systems design, and operational support experience.\nMinimum 7 years of experience configuring, securing, troubleshooting, and supporting end-user computing devices in enterprise environments.\nDemonstrated leadership or managerial experience supporting technical teams and enterprise operations.\nExperience resolving highly complex technical problems with minimal supervision.\nExperience performing system assessments, architecture reviews, infrastructure analysis, verification, and validation activities.\n\nRequired CertificationsActive, unexpired DoD 8570/8140 IAT Level II certification prior to interview consideration.\nExamples include Security+ CE, CySA+, CCNA Security, or equivalent qualifying certification.\n\nClearance RequirementsActive DoD Secret Clearance or higher required prior to start date.\nU.S. Citizenship required.\n\nRequired SkillsEnterprise endpoint management and support.\nWindows workstation administration and troubleshooting.\nEndpoint security and compliance management.\nActive Directory and Group Policy administration.\nMicrosoft 365 and enterprise productivity platforms.\nHardware/software lifecycle management.\nSystem integration and engineering analysis.\nRoot-cause analysis and problem resolution.\nInfrastructure assessment and technical documentation.\nStrong written and verbal communication skills.\n\nPreferred QualificationsExperience supporting Defense Enclave Services (DES), DISA, or Department of Defense environments.\nExperience supporting large-scale enterprise endpoint modernization initiatives.\nExperience with Microsoft Intune, MECM/SCCM, Windows Autopilot, or similar endpoint management technologies.\nExperience supporting enterprise virtualization and remote access technologies.\nExperience with ServiceNow or other ITSM platforms.\nAdvanced endpoint security and device management experience.\nAdditional Microsoft, cybersecurity, or systems engineering certifications.\n\nSalary Range: $120,000 to $143,000\n\nThe compensation range listed for this position represents the good faith salary range Diné Development Corporation (DDC) and its subsidiaries reasonably expect to pay for the role, in accordance with applicable state and local pay transparency laws. Actual compensation will be determined based on a variety of factors, including the position's responsibilities, the candidate's education, experience, skills, internal equity, market considerations, and any applicable collective bargaining agreements or legal requirements.\n\nAbout Us\n\nDiné Development Corporation (DDC) is a Navajo Nation-owned family of companies that provides government agencies and commercial organizations with high-quality IT, professional, environmental, and research and development services. DDC is dedicated to empowering the Navajo Nation and the communities we serve.\n\nBenefits\n\nEligible full-time employees receive a comprehensive benefits package, including medical, dental, vision, life and disability coverage, retirement savings with company match, and paid time off. Additional benefits include voluntary supplemental benefits, access to an employee assistance program, and educational assistance with tuition reimbursement.\n\nEqual Opportunity & Compliance Statement\n\nThis contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law.\n\nWe participate in E-Verify.\n\nDDC is committed to providing equal employment opportunities to all applicants and employees. If you require a reasonable accommodation to participate in the application or interview process, please contact Recruiting for assistance ","description_format":"text","description_chars":7281,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Professional Services","Endpoint Security"],"lifecycle":[{"event":"open","at":"2026-10-24T05:14:41Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":25,"reasons":["seen:2","velocity","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":143000,"is_top_pay":true},"html_url":"https://alion.io/job/dine-development-corporation-user-support-engineer","json_url":"https://alion.io/job/dine-development-corporation-user-support-engineer.json","meta":{"generated_at":"2026-10-27T00:15:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":169,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3855351},"rest":"https://alion.io/mcp/rest/get_company?id=3855351"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdine-development-corporation-user-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdine-development-corporation-user-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdine-development-corporation-user-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dine-development-corporation-user-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdine-development-corporation-user-support-engineer"}]}