Customer Quality Engineer

About the Role

Diodes Incorporated seeks a Customer Quality Engineer to serve as advocate for strategic customer accounts in North America and Asia and champion quality and reliability across Diodes processes, products, and services. This position is located at the Corporate HQ of Diodes in Plano, TX within the globally operating Corporate Quality Organization.

What You’ll Do

Customer Liaison & Advocacy

• Act as quality representative and point of contact to commercial and automotive customers, responsible for continually improving the customer's valuation of the quality experienced with any Diodes process, product, or service beginning with new product development through product end-of-life.
• Provide technical liaison between customers, Diodes’ failure analysis labs, factories and suppliers as well as frequent technical support for sales and marketing.
• Frequently interact with customers and partners with Diodes functional managers and engineers in business units, product development, design, marketing, sales, planning, manufacturing, test, etc. These interactions often are regarding potential, real or perceived customer quality or reliability concerns arising from technical, administrative or logistical events.
• Prepare and support execution of customer audits, quality meetings, scorecard reviews.

Problem Solving & Complaint Management

• Lead cross-functional failure analysis and root cause investigations by applying common industry standard issue resolution methodologies.
• Prepare failure analysis (8D) reports and tracks customer return status.
• Facilitate identification and implementation of corrective actions and preventive actions pertaining to product or process quality issues that are related to business, product development, or manufacturing (Wafer Fab and Assembly/Test Sites) processes.

Product / Process Reliability & Qualification

• Support new product development activities and interface with internal and external manufacturing sites, engineering, business units, and sales to provide technical support for process and product qualifications, and reliability assessments of Diodes’ products.
• Define product and process qualification requirements in alignment with Diodes’ internal specifications, applicable industry and automotive standards, and customer-specific requirements (CSRs), while improving efficiency through qualification by similarity (QBS). Track qualification status, review reliability test results, determine disposition of non-compliant products, and review and release qualification reports for Diodes’ internal and external factories.
• Provide packaging expertise by addressing package related quality and reliability issues at customers’ or Diodes’ assembly sites.
• Analyze, consolidate, and report Maverick Product Elimination (MPE) and Ongoing Reliability Testing (ORT) data from internal and external manufacturing sites.
• Disposition non-conforming material as part of material review boards (MRB).

Change-Management, Compliance, Audits & Other Quality Responsibilities

• Facilitate process and product change management. Lead change review board (CRB) team meetings, align change implementation schedules across regional business units and global factories in order to minimize the impact of product change notifications (PCN) to customers. Generate PCNs and track customer approval status to allow smooth transitions within targeted schedules.
• Drive compliance with Diodes’ and customer quality requirements and commitments for all products, processes, and services delivered by Diodes.
• Perform customer specification and contract reviews and consolidate inputs from various other functions.
• Regularly present updates of ongoing projects and quality improvement initiatives to executive level management.
• Serve as internal quality auditor.

Who You Are

Required

• Requires a BS/MS degree in Electrical Engineering with 5-10 years of related experience in the areas of semiconductor manufacturing, product engineering, packaging, quality engineering.
• Must be well-organized, self-directed, initiative-taker, highly motivated, proactive problem solver with the ability to get results without owning resources or possessing direct authority.
• Equal balance of soft and hard skills
• Experience in semiconductor qualification processes, reliability procedures, manufacturing at wafer fabs and/or assembly & test sites.

• Excellent presentation capabilities and professional English communication skills - written and verbal - are required. Ability to work comfortably across organizational boundaries and time zones to drive change and influence actions without direct authority. Mandarin speaker would be a plus.

• Familiarity with JEDEC and AEC-Qxxx, ISO 9001, IATF 16949, ISO 26262, VDA 6.3, ZVEI, PPAP standards, as well as DFMEA and PFMEA.
• Experience in Test and Process SPC, Maverick Product Elimination (MPE), including PAT, SBL, SYL.
• Proficient in problem-solving methodologies, including 8D, 5-Why, Ishikawa, PDCA, and SWOT.

Preferred

• Direct quality audit experience is a plus.
• Expertise in automating and enhancing efficiency of quality business processes and eliminating manual processing would be a plus.
• Proficient with Microsoft Office applications, including experience with Copilot.
• Ability to travel internationally.

Life at Diodes

Diodes Incorporated delivers advanced analog and power semiconductor solutions to the world’s leading technology companies, driving innovation, efficiency, and performance across high-growth markets. Our teams collaborate across engineering, manufacturing, and corporate functions in a fast-paced, transparent culture guided by Integrity, Commitment, and Innovation.

We design reliable technology that improves the world-while prioritizing sustainability, safety, and employee well-being.

Our Vision: Inspire future technology through leading semiconductor solutions.

Diodes Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.