{"id":2044406,"url":"https://alion.io/job/diraq-it-support-engineer","title":"IT Support Engineer","company":{"id":60433,"name":"Diraq","domain":"diraq.com","url":"https://alion.io/company/diraq","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Monica, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":130000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false},{"name":"Copilot","optional":true},{"name":"Microsoft Defender","optional":true}],"status":"live","first_seen_at":"2026-09-14T03:47:47Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T02:54:29Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Diraq is building the world's first utility-scale quantum computer. Our scientists, engineers, and business teams need technology that is reliable, secure, and easy to use so they can stay focused on work that matters.As Diraq grows, we are bringing more of our IT support capability in-house so that support is closer to our people, faster to respond and better connected to the business. We are looking for an IT Support Engineer who enjoys helping people, solving problems, and improving the systems behind the experience.\nYou will work closely with our IT & Infrastructure Manager and support colleagues in the United States and across Diraq's other locations. You will handle day-to-day support while also contributing to endpoint management, access, documentation, infrastructure activities, and technology rollouts.\nThis is not a role where success means closing a ticket and moving on. We want someone who takes ownership, explains things clearly and looks for the underlying issue, so the same problem is less likely to happen again. The person will be the main local IT contact mainly for Chicago, Palo Alto, and LA offices\nResponsabilidades\nProvide responsive first- and second-line support across hardware, software, user access, collaboration tools and connectivity.\nOwn issues through resolution, keeping people informed and escalating complex problems to the IT & Infrastructure Manager when needed.\nSet up new starters for success, including device provisioning, account creation, access, and a smooth first-day technology experience.\nSupport offboarding by coordinating access removal, device return and accurate records.\nSupport Microsoft 365, Entra ID, Intune, Exchange, Teams and related workplace technologies.\nAssist with endpoint management, software deployment, patching, upgrades and device health.\nTroubleshoot Windows environments and support Linux users where required.\nHelp maintain IT assets, service records, technical documentation, and useful self-service guidance.\nAssist with networking, connectivity, remote access, meeting-room technology and other day-to-day infrastructure needs.\nSupport security and compliance activities, including access reviews, endpoint controls, and good technology practices.\nContribute to system rollouts, process improvements, automation opportunities and other priorities led by the IT & Infrastructure Manager.\nListen to how people work, spot recurring friction, and suggest practical ways to make the employee's technology experience better.\nRequisitos\nExperience in IT support, service desk, desktop support, systems support, or a similar hands-on role.\nStrong troubleshooting skills and the patience to work through problems methodically.\nExperience supporting Microsoft 365 and modern workplace technologies.\nPractical exposure to identity, device or endpoint administration, ideally including Entra ID and Intune.\nExperience supporting Windows devices and applications.\nClear, friendly communication with people who have different levels of technical confidence.\nA service mindset without a script. You listen, use judgement, and adapt your support to the person and situation.\nGood organisation and attention to detail across tickets, access, devices and documentation.\nA habit of taking ownership and following through rather than passing problems around.\nCuriosity, sound judgement and a willingness to learn across a broad technology environment.\nUseful, but not essential \nExperience supporting Linux workstations or users.\nExposure to Azure, networking, infrastructure administration, scripting, or automation.\nExperience in research, engineering, semiconductors, scientific or another deep-tech environment.\nFamiliarity with Microsoft Defender, Purview, Copilot or AI-enabled workplace tools.\nExposure cybersecurity controls, IT service management practices, or regulated environments.\nWhat success looks like\nPeople know where to go for help and feel looked after when something goes wrong.\nNew starters receive the right equipment and access without unnecessary friction.\nCommon issues are resolved quickly, documented clearly, and reduced over time.\nDevice, access, and asset records are dependable.\nThe IT & Infrastructure Manager can rely on you to own operational work and contribute to larger priorities.\nThe in-house support capability becomes more consistent, scalable, and useful as Diraq grows.\nBeneficios\n CompensationTarget base salary for this role is $130,000 - $160,000 per year + benefits. Our salary ranges are determined by role, level, experience, and location\nWe are an equal opportunity employer. We value a range of perspectives and experiences and make employment decisions based on merit and business needs. We do not discriminate on the basis of legally protected characteristics.","description_format":"text","description_chars":4785,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Science & Engineering","Quantum Science & Computing","Quantum Computing Hardware"],"lifecycle":[{"event":"open","at":"2026-10-07T19:07:10Z"}],"visa":[],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":1,"p_active":0.647,"p_room":0.75,"age_days":26,"expected_fill_days":33,"reasons":["conf:0","velocity","win:late"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":160000,"is_top_pay":true},"html_url":"https://alion.io/job/diraq-it-support-engineer","json_url":"https://alion.io/job/diraq-it-support-engineer.json","meta":{"generated_at":"2026-10-12T03:44:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5868,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":60433},"rest":"https://alion.io/mcp/rest/get_company?id=60433"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdiraq-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdiraq-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdiraq-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/diraq-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdiraq-it-support-engineer"}]}