{"id":3283390,"url":"https://alion.io/job/direct-relief-it-support-and-endpoint-manager","title":"IT Support and Endpoint Manager","company":{"id":1763018,"name":"Direct Relief","domain":"directrelief.org","url":"https://alion.io/company/directrelief","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Barbara, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":115000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Defender","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-26T17:34:27Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-04T06:19:44Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Summary Job Description:\nDirect Relief is a humanitarian organization headquartered in Santa Barbara, working to improve the health and lives of people affected by poverty or emergencies. Our IT team keeps about 250 staff connected and productive, often during fast-moving emergency responses.\nThe IT Support & Endpoint Manager is a hands-on IT leader who is also our onsite Intune and endpoint expert. You’ll run IT support operations day to day, lead our service desk and help desk staff, and personally handle the technical work that needs to happen onsite and fast.\nYou’ll be our onsite Intune expert for about 250 Windows laptops, the escalation point for the help desk, and the first responder for urgent Microsoft 365 and network issues. You’ll also lead IT support for our conference rooms, all-staff meetings and events.\nOur managed service partners handle network engineering, cloud infrastructure and Microsoft 365 administration, projects and consulting. Work that fits within their service levels goes through them; you step in hands-on when something can’t wait. You’ll be their day-to-day counterpart: routing work, checking quality, holding them to their SLAs and keeping things moving. We’re looking for a well-rounded professional who is as comfortable leading people and partners as solving a hard technical problem, and who still enjoys the hands-on work.\nWe welcome candidates from outside the Santa Barbara area who are ready to relocate, and relocation assistance may be available for the right candidate. You’d be joining a mission-driven organization whose work reaches people affected by poverty and emergencies, in one of California’s most livable coastal communities.\nMust have US work authorization to be considered for role. Sponsorship not available.\nKey Duties & Responsibilities:\nIT operations leadership\nRun IT operations day to day: set priorities, manage the service desk queue and SLAs, and own the quality of the end-user experience\nSupervise, mentor and develop help desk staff, including training plans and day-to-day coaching\nServe as the day-to-day owner of our managed service partner relationships: route work, review quality, track SLAs and escalate when commitments slip\nReport on service desk and partner performance to IT leadership\nWrite and maintain IT procedures, runbooks and standards as the IT function matures\nLead endpoint and end-user projects such as device refreshes and new collaboration tools, from planning through rollout\nAct as the senior onsite IT contact for staff and leadership, and make day-to-day operational decisions\nEscalation and support\nServe as the escalation point for the help desk, resolving issues in person and remotely\nTroubleshoot hardware, software, Microsoft 365 and connectivity problems through to resolution\nTurn recurring issues into knowledge base articles and permanent fixes\nEndpoint management (Intune)\nBe our onsite Intune expert for about 250 Windows laptops: Autopilot enrollment, configuration profiles, compliance policies, app deployment and update rings\nTroubleshoot complex device and policy issues hands-on; make urgent Intune changes through our change management process and route planned policy work to our Microsoft partner\nOwn the device lifecycle: deployment, repair, replacement, asset tracking and retirement\nSupport endpoint security tools, including Microsoft Defender and endpoint privilege management\nMicrosoft 365 administration\nRoute routine Microsoft 365 administration to our Microsoft partner within their SLA, with clear requirements and follow-through\nHandle urgent administrative tasks directly when waiting would block a user or create a security risk: password and MFA resets, account lockouts, disabling compromised accounts, and day-one onboarding issues\nSupport Exchange Online, Teams, OneDrive and SharePoint for end users\nLead onboarding and offboarding with HR and managers\nLog all onsite changes in our service desk platform so partners stay in sync\nOnsite network support\nTroubleshoot Wi-Fi, VPN, switching and connectivity issues onsite\nGather diagnostics and escalate to our network partner with what they need to act\nAssist with physical network work: patching, device swaps and closet access\nMeetings and events\nSupport and maintain Microsoft Teams Rooms devices (Windows and Android)\nLead IT setup and live support for all-staff meetings and organizational events\nService desk platform and security support\nAdminister our IT service management platform: queues, workflows, SLAs and reporting\nFollow up on endpoint security alerts and do first-pass phishing triage\nRequired Qualifications:\n5+ years of progressive IT experience, including senior-level support or systems administration in an organization of 100+ users\n2+ years leading IT operations or a service desk: supervising staff, managing priorities and owning service quality\nExperience managing managed service providers or vendors day to day and holding them to SLAs\nDeep hands-on experience with Microsoft Intune: Autopilot, configuration profiles, compliance policies, app deployment and troubleshooting\nSolid Microsoft 365 administration experience, including Entra ID, licensing, Exchange Online and Teams\nStrong networking fundamentals: TCP/IP, DNS, DHCP, VLANs and wireless\nHands-on experience troubleshooting managed switches, firewalls and VPN connectivity\nA track record of writing clear documentation, procedures and runbooks\nExcellent communication with non-technical staff and leadership, including explaining issues and trade-offs plainly\nAvailability for occasional early, evening or weekend work for events, maintenance windows and urgent issues\nDesired Qualifications:\nCertifications such as Microsoft MD-102 (Endpoint Administrator), MS-102 (Microsoft 365 Administrator), CompTIA Network+ or Security+\nExperience with enterprise firewalls (Palo Alto a plus) and cloud-managed switching and wireless (Juniper Mist or similar)\nExperience supporting Microsoft Teams Rooms or other conference room and AV systems\nFamiliarity with hybrid identity (on-premises Active Directory with Entra ID) and IT asset and budget tracking\nPowerShell scripting for routine administration\nITIL Foundation or similar IT service management training\nExperience with Halo ITSM or a similar ITSM platform\nNonprofit or mission-driven organization experience\nWork Environment\nOnsite at our Santa Barbara headquarters; this role supports staff in person every day\nRegularly lift and move equipment up to 40 pounds, such as laptops, monitors and AV gear\nSome work outside normal hours for events, maintenance and urgent issues\n Must have US work authorization to be considered for role. Sponsorship not available.","description_format":"text","description_chars":6697,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":2,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Relocation assistance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Nonprofits & Foundations","Primary Care & Medical Centers"],"lifecycle":[{"event":"open","at":"2026-10-26T17:34:27Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.846,"p_room":1,"age_days":8,"expected_fill_days":29,"reasons":["conf:0","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":140000,"is_top_pay":true},"html_url":"https://alion.io/job/direct-relief-it-support-and-endpoint-manager","json_url":"https://alion.io/job/direct-relief-it-support-and-endpoint-manager.json","meta":{"generated_at":"2026-11-04T07:41:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11997,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1763018},"rest":"https://alion.io/mcp/rest/get_company?id=1763018"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdirect-relief-it-support-and-endpoint-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdirect-relief-it-support-and-endpoint-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdirect-relief-it-support-and-endpoint-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/direct-relief-it-support-and-endpoint-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdirect-relief-it-support-and-endpoint-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3283390}},{"tool":"search_jobs","arguments":{"company":"directrelief.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3283390},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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