{"id":1747286,"url":"https://alion.io/job/direct-supply-implementation-manager","title":"Implementation Manager","company":{"id":2242045,"name":"Direct Supply","domain":"directsupply.com","url":"https://alion.io/company/directsupply","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milwaukee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":81000,"max_usd":178000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":349},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-05T22:57:48Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Position Summary:\nDirect Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them.\nAs an Implementation Manager, you’ll take a pivotal role in onboarding our provider and supplier clients. You’ll serve as a trusted advisor, helping them optimize our platforms for maximum benefits. Collaborating with internal teams on site builds and technical integrations will be essential to ensure a seamless experience. By leveraging your technology, consulting, and project management skills, you’ll drive the Implementation Team to deliver exceptional service. Additionally, you’ll champion process automation to enhance efficiency and customer satisfaction.\nSkills Needed:\nDelivers Results - Seizes new opportunities and tackles challenges head-on with urgency. Takes initiative and consistently hits goals. Zeroes in on key priorities for results. Drives progress through uncertainty and moves others to action.\n\nSolves Problems - Uses technology and sharp logic to craft inventive solutions to complex issues, digging deep to tackle root causes. Conducts impartial analysis, leaving no stone unturned for comprehensive insights.\n\nCommunicates Effectively - Develops and delivers impactful communications for diverse audiences across channels. Excels in both small and large group interactions. Captures attention, actively listens, and guides discussions towards targeted goals.\n\nAbility to provide consultative supportto customers and articulate value of their decision making.\n\nGuide and influenceinternal and external customers through implementation and process improvements.\n\nWhat You’ll Do and Impact:\nDeliver a positive onboarding experience, ensuring customers (providers) grasp our technology’s full potential and drive successful outcomes through system integration.\n\nOversee implementation projects, engage directly with suppliers and customers (providers), and mentor Implementation Managers.\n\nEnhance customer experience and increase IPM productivity by implementing process improvements through documentation, automation, and AI capabilities.\n\nGather project requirements and business needs to set clear project scope. Negotiate as needed to ensure a successful outcome.\n\nCreate complex program and project plans; analyze and document existing information on project objectives, deliverables, schedules, assumptions, constraints and dependencies.\n\nSet clear expectations with team members and stakeholders and communicate overall project status. Assess project risks, identify solutions and work with business sponsors to resolve issues and mitigate risks.\n\nManage changes and communicate the impact of changes to a project’s scope and schedule.\n\nComplete projects in accordance with established service level agreements and quality standards.\n\nTroubleshoot and provide support on newly released implementations.\n\nPrepare process documentation related to new configurations and team rollout processes.\n\nInfluence changes to the implementation process through customer engagement and feedback.\n\nWork closely with sales, engineering, suppliers and customer success teams to seamlessly execute on our savings commitments to customers.\n\nAddress escalated client issues with speed and urgency, orchestrating resources across the company as needed.\n\nExperience:\nBachelor’s degree in IT or business related field\n\n4-6+ years experience in similar or progressive roles\n\nProven experience driving successful projects, driving software adoption and leveraging customer success best practice\n\nJob to be performed in the location listed. Generous benefit package available.\n© 2013 to 2026 Direct Supply, Inc. 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