{"id":824515,"url":"https://alion.io/job/directio-incident-manager-hybrid-work-type","title":"Incident Manager - Hybrid Work Type","company":{"id":691611,"name":"Directio","domain":"directio.com","url":"https://alion.io/company/directio-2","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"D","score":46,"open_postings":31,"ghost_share":0.903,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"PHP","optional":true}],"status":"live","first_seen_at":"2024-01-26T14:51:41Z","employer_posted_date":"2024-01-26","last_verified_at":"2026-10-23T14:44:22Z","board_verified":true,"closed_at":null,"days_open":1001,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":1000},"description":"Directio is a global IT services company. We consult, code, test, deploy, and manage mainly cloud-based and mobile applications, providing around-the-clock support from our offices in Poland, the Philippines, Mexico, and the USA. We prepare our FMCG, retail, automotive, and SaaS clients for the future by accelerating their digital transformation. Operating under the “We Code Success” principle, we prioritize the success of our clients, consultants, and partners.\nAbout project:\nWe are looking for an Incident Manager for our French client, who specializes in producing various types of glasses and collaborating with opticians. Their mission is to enhance the quality of life by improving the quality of vision.\nResponsibilities:\nAs Incident Manager you will be providing direction in the management of incidents, ensuring that issues are prioritized appropriately and resolved within the expected timeframes;\n\nYou will be ensuring that the team follows established Standard Operating Procedures, enabling the restoration of IT services within the defined Service Level Agreements;\n\nYou will be maintaining clear communication with key IT and business stakeholders, ensuring effective information sharing and coordinated incident resolution;\n\nYou will be acting as the primary coordinator during critical incidents, managing communication and response efforts when business operations are impacted;\n\nYou will be ensuring that change records meet organizational policies before presentation to the Change Advisory Board, maintaining compliance with change management standards;\n\nYou will be facilitating CAB review meetings, ensuring that proposed changes are properly evaluated and approved prior to implementation;\n\nYou will be monitoring the progress of approved changes, ensuring that activities are executed according to schedule and process requirements;\n\nYou will be ensuring that all infrastructure-related changes are properly categorized, assessed for risk and impact, and documented in accordance with defined governance processes;\n\nYou will be facilitating the approval of emergency and urgent changes when required, ensuring rapid response while maintaining process compliance.\n\nRequirements:\n3+ years of experience in Incident Management, Problem Management, Change Management, and IT Operations, ensuring strong understanding of operational support processes;\n\nWork in a hybrid set up (3 days onsite in Alabang, Muntinlupa and 2 days WFH) - Necessary condition;\n\nStrong understanding of ITIL Incident and Change Management processes, ensuring structured handling of incidents and infrastructure changes;\n\nExperience with change management principles, methodologies, and tools, enabling effective governance of system changes;\n\nWillingness to work rotating shifts without schedule preference, ensuring operational support coverage when required;\n\nAbility to define, monitor, and report Service Level Agreements and Key Performance Indicators, supporting performance tracking and service quality;\n\nExperience working with IT ticketing systems, enabling structured tracking and management of incidents and change requests;\n\nExperience managing multiple high-priority initiatives in fast-paced technical environments, ensuring effective prioritization and coordination;\n\nAbility to respond effectively to inquiries and operational complaints, supporting communication and stakeholder management;\n\nHigh-level understanding of IT platforms and infrastructure environments, enabling informed incident coordination and decision-making.\n\nNice to have:\nITIL certification, validating formal knowledge of IT service management best practices;\n\nExperience with the HDA ticketing tool, enabling quicker adaptation to the organization’s support environment.\n\nWe offer:\nSalary for work amounting to 65,000 - 70,000 PHP;\n\nMonthly transportation allowance of ₱4,000;\n\n₱3,600 de minimis monthly non-taxable allowance;\n\nHMO coverage from day 1 for you and 1 dependent;\n\nEquipment provided;\n\nOptical coverage;\n\nYear-end leave monetization;\n\nGym subscription;\n\nMonthly supply of coffee!\n\nPlease be advised that we will only contact selected candidates","description_format":"text","description_chars":4148,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile App Development Services","Web Development Services","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-09-12T13:56:30Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.117,"p_room":0.28,"age_days":1000,"expected_fill_days":23,"reasons":["conf:2","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/directio-incident-manager-hybrid-work-type","json_url":"https://alion.io/job/directio-incident-manager-hybrid-work-type.json","meta":{"generated_at":"2026-10-23T17:33:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26708,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":691611},"rest":"https://alion.io/mcp/rest/get_company?id=691611"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdirectio-incident-manager-hybrid-work-type"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdirectio-incident-manager-hybrid-work-type"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdirectio-incident-manager-hybrid-work-type"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/directio-incident-manager-hybrid-work-type\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdirectio-incident-manager-hybrid-work-type"}]}