{"id":4012621,"url":"https://alion.io/job/directv-lead-product-development-manager-retention-strategy","title":"Lead Product Development Manager: Retention Strategy","company":{"id":1755713,"name":"DIRECTV","domain":"directv.com","url":"https://alion.io/company/directv-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":8,"ghost_share":0,"stale_share":0.375,"repost_share":0.25,"time_to_fill_p50_days":18,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["El Segundo, United States","United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":111122,"max":201653,"currency":"USD","period":"year","gross":null,"usd_annual":201653},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T00:00:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-11T04:02:42Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We are seeking a strategic professional to support retention strategy across the full DIRECTV FOR BUSINESS product suite. This role will combine lifecycle management, customer insights, financial acumen, and business case development to identify churn risks and opportunities, and translate them into actionable recommendations for churn mitigation, including messaging, offers, and tactics, as well as shifts in sales strategy.\nThe ideal candidate has worked closely with, or within, a marketing organization and understands how customer insights turn into campaigns, offers, and in-market programs. This individual will serve as a strategic thought partner to Marketing and Sales, helping leaders understand where customers are in their lifecycle, why they may be at risk, what it means for the business, and which actions will most effectively keep and grow valuable customers.\nHere’s what you’ll do:\nSupport customer lifecycle management strategy, from onboarding and early tenure through renewal, contract expiration, and save/win-back moments, to strengthen engagement and reduce churn. \nPartner closely with Marketing to inform retention campaigns, offer construction, and customer communications, and help evaluate what is working in market. \nCollaborate with Sales and Care leaders to identify and recommend shifts in sales strategy, save approaches, and offer positioning that improve retention outcomes. \nDevelop business cases for retention initiatives and offers, including key assumptions, expected impact, risks, and trade-offs. \nApply strong financial and business acumen to understand customer value, offer economics, and the revenue impact of retention decisions. \nPartner cross-functionally with Finance, Product, Operations, Customer Care, and Business Analytics to align on and execute retention initiatives. \nProactively identify emerging lifecycle trends, risks, and opportunities and bring forward clear, actionable recommendations. \nWhat you’ll need to be successful:\nExperience working within or in close partnership with a marketing organization, ideally in retention, lifecycle, CRM, or customer marketing. \nSolid understanding of customer lifecycle management and churn drivers, with the ability to translate insights into messaging, offer, and tactical recommendations. \nComfort working with data and performance reporting to inform recommendations and measure results. \nFinancial acumen and experience developing business cases to support offers, campaigns, or strategic decisions. \nMay require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer’s proprietary data. Qualified applicants with arrest and conviction will be considered for employment in accordance with local ordinances and state law.\nThis is a remote position that can be located anywhere in the United States, with the exception of Alaska. #LI-Remote\nA career with us comes with big rewards:\nDIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with other employers in the local market. Our salary ranges are determined by role, level, and location.\nThe Base Salary range displayed below reflects the minimum and maximum target salary for each of DIRECTV's 4 (four) US Labor Market Zones. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.\nDIRECTV WAGE ZONES: $111,122 - $201,653\nLow (N1): $111,122 - $166,583\nMid (N2): $116,970 - $175,350\nHigh (N3): $128,667 - $192,885\nTop (N4): $134,516 - $201,653\nClick HERE to review information on some of the largest Designated Market Areas (DMAs). Your recruiter can share more about the specific salary range for your preferred location during the hiring process.\nPlease note that the salary ranges reflect base salary only and do not include bonus or benefits - when you consider all of these together, it represents a pretty impressive total compensation package.\nApply today!\nFair Chance Ordinance Notice for Los Angeles County applying for jobs at DIRECTV\nCompliance Notice of AI-Assisted Candidate Screening","description_format":"text","description_chars":4246,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Broadcasting","Streaming & OTT Platforms"],"lifecycle":[{"event":"open","at":"2026-11-10T10:54:44Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 28 · green card filings: 12","filings_12m":28,"filings_prev_12m":74,"green_card_filings_12m":12,"median_offered_wage_usd":171000,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":6}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":18,"reasons":["conf:1","win:early"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":201653,"is_top_pay":false},"html_url":"https://alion.io/job/directv-lead-product-development-manager-retention-strategy","json_url":"https://alion.io/job/directv-lead-product-development-manager-retention-strategy.json","meta":{"generated_at":"2026-11-11T14:05:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25881,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1755713},"rest":"https://alion.io/mcp/rest/get_company?id=1755713"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdirectv-lead-product-development-manager-retention-strategy"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdirectv-lead-product-development-manager-retention-strategy"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdirectv-lead-product-development-manager-retention-strategy"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/directv-lead-product-development-manager-retention-strategy\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdirectv-lead-product-development-manager-retention-strategy"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4012621}},{"tool":"search_jobs","arguments":{"company":"directv.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4012621},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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