{"id":3378005,"url":"https://alion.io/job/disa-account-manager-ii","title":"Account Manager II","company":{"id":1972635,"name":"DISA","domain":"disa.com","url":"https://alion.io/company/disa-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"CST","utc_offset_min":-6,"utc_offset_max":-6},"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":55000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-27T00:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-31T14:08:11Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"DISA Global Solutions is a leading safety and compliance provider supporting more than 55,000 customers worldwide, including over 30% of the Fortune 500. With 1,600+ team members across 30+ locations, we’ve delivered innovative solutions since 1986 and process more than 20 million orders each year. As a multi-year Top Workplaces award winner, DISA offers competitive pay, robust benefits, and a collaborative, growth-focused culture. Employees enjoy ongoing training through our internal learning and development team, monthly appreciation events, and numerous opportunities for career advancement.\nPosition Summary\nThe Account Manager II Client Success serves as the primary liaison for a dedicated portfolio of key DISA clients. This role is focused on nurturing long-term partnerships with DISA’s largest clients by deeply understanding client needs, driving strategic value, and identifying opportunities to expand services. The successful candidate will bring a consultative approach to account management, blending client insight, business acumen, and solution-oriented thinking to consistently exceed expectations.\nEssential functions, responsibilities:\nAct as the main point of contact for a portfolio of assigned clients, building trust and delivering proactive support and solutions.\nGain deep insight into each client’s business model, hiring and onboarding processes, goals, KPIs, and workflows.\nDevelop and maintain detailed account and project plans that outline objectives, timelines, and progress for each client. Grow the account through Upsells and Cross Selling.\nServe as a strategic partner to clients by understanding their organizational structures and challenging them to consider innovative solutions.\nEngage with client stakeholders at all levels-from procurement teams to C-suite executives-to identify opportunities and close business.\nTrack and analyze sales trends, revenue generation, and potential competitive threats within accounts.\nConsistently meet or exceed defined revenue targets and account growth objectives.\nEnsure that all services provided align with client goals, expectations, and internal KPIs.\nLead and deliver impactful Quarterly Business Reviews (QBRs), highlighting service value, performance, and recommendations, often onsite and in person.\nPrepare for and follow up on key meetings and engagements including presentations, site visits, and strategy sessions.\nClearly articulate service offerings, pricing, and processes in a way that resonates with client priorities.\nProactively identify and resolve systemic issues, including performing root cause analysis and implementing solutions.\nCoordinate with internal and external stakeholders to align on client needs and project deliverables.\nOversee and follow up on client escalations and open issues related to operations, billing, technology, or customer service.\nMaintain accurate and up-to-date records of account activities, meetings, and communications in CRM (Salesforce).\nShare and implement account management best practices across the team.\nParticipate in additional projects and responsibilities as needed.\nAdditional duties as assigned.\nKey Skills and Experience:\nHigh School Diploma or GED required, Associate’s degree preferred, or equivalent work experience.\nMinimum 3 years of experience in strategic Account Management, preferably in the pre-hire screening, background screening, or HR services industry.\nProven success managing complex solutions with senior-level stakeholders, including C-suite executives.\nStrong communication, negotiation, and presentation skills.\nAbility to build and sustain relationships across all levels of an organization.\nOrganized, self-motivated, and results-driven, with excellent attention to detail.\nProfessional demeanor with high business maturity and problem-solving capabilities.\nHigh level of proficiency in Microsoft Office and CRM tools such as Salesforce.\nWillingness to work flexible hours and travel occasionally for client meetings or industry events.\nStrong business writing practices and analytical skills, including the ability to interpret business and technical documents.\nBenefits:\nPersonal and Sick Paid Time Off. \n401k with a highly competitive match. \n11 Paid Holidays \nMedical/Dental and Vision. \nGroup Life Insurance, HSA/FSA. \nEmployee Assistance Program. \nEducational Assistance Program. \nWork Schedule: Monday - Friday 8:00 am - 5:00 pm CST\nTravel: This position may require travel. Travel is expected to be up to 5% and may increase based on business needs.\nPhysical Working Conditions: Physical Requirements:\n While performing the duties of this job the employee is regularly required to speak, hear, have close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Walk (occasionally), sit- up to 8hrs. a day, stand (occasionally), use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms, able to lift-up to 15lbs.(occasionally). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nCompensation for this role is determined by factors such as skills, experience, education, training, and internal equity. Pay may also vary based on geographic location in accordance with our compensation practices.\nJob Pay Range\n$55,000 - $70,000 Annually (DOE)EEO/M/F/Vet/Disability","description_format":"text","description_chars":5400,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Human Resources","Occupational Health"],"lifecycle":[{"event":"open","at":"2026-10-28T03:35:49Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 1","filings_12m":0,"filings_prev_12m":0,"green_card_filings_12m":1,"median_offered_wage_usd":87500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":17,"reasons":["conf:4","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":false},"html_url":"https://alion.io/job/disa-account-manager-ii","json_url":"https://alion.io/job/disa-account-manager-ii.json","meta":{"generated_at":"2026-10-31T14:23:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22346,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1972635},"rest":"https://alion.io/mcp/rest/get_company?id=1972635"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdisa-account-manager-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdisa-account-manager-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdisa-account-manager-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/disa-account-manager-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdisa-account-manager-ii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3378005}},{"tool":"search_jobs","arguments":{"company":"disa.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3378005},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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