Business Systems Analyst

DISA Global Solutions is a leading safety and compliance provider supporting more than 55,000 customers worldwide, including over 30% of the Fortune 500. With 1,600+ team members across 30+ locations, we’ve delivered innovative solutions since 1986 and process more than 20 million orders each year. As a multi-year Top Workplaces award winner, DISA offers competitive pay, robust benefits, and a collaborative, growth-focused culture. Employees enjoy ongoing training through our internal learning and development team, monthly appreciation events, and numerous opportunities for career advancement.

Position Summary:

The Analyst I, Business Systems partners with business stakeholders, product teams, and technology teams to understand business needs and translate them into clear, actionable system and functional requirements. This role analyzes business processes, identifies opportunities for system and process improvements, and develops documentation to support the solution development lifecycle. The Business Systems Analyst supports solution design, testing, implementation, and ongoing system enhancements to ensure solutions align with business requirements and operational needs.

Essential Functions & Responsibilities:

• Partner with business stakeholders to gather, analyze, and document business, functional, and system requirements that support strategic and operational objectives.
• Translate business needs into clear user stories, acceptance criteria, functional specifications, and other requirements artifacts.
• Facilitate stakeholder discussions to define requirements, identify dependencies, align expectations, and drive consensus on desired outcomes.
• Analyze business processes, workflows, and systems to identify gaps, inefficiencies, risks, and opportunities for improvement.
• Develop and maintain process documentation, workflow diagrams, and business requirements to support solution design and decision-making.
• Assess the impact of proposed process and system changes on business operations, integrations, and downstream functions.
• Recommend process and technology solutions that improve efficiency, enhance user experience, and meet business objectives.
• Collaborate with Product Owners, technical teams, and cross-functional stakeholders throughout the Agile development lifecycle, including backlog refinement and sprint planning.
• Support solution design and implementation by clarifying requirements, evaluating options, and resolving functional questions and issues.
• Create test scenarios, support user acceptance testing (UAT), and validate that solutions meet business and functional requirements.
• Identify, document, and coordinate resolution of defects, requirements gaps, and system issues while supporting continuous improvement efforts.
• Assist with system implementations, change management activities, user readiness, troubleshooting, and other projects that support business and operational goals.

• Perform additional responsibilities or projects as assigned by management.

Key Skills & Experience:

• Bachelor’s degree in business, computer science, engineering, or equivalent combination of education and relevant professional experience required.

• 2+ years of experience in business systems analysis, business process analysis, requirements gathering, or related function, preferably within the pre-employment screening, HR services, healthcare, compliance, or related industry.

• Strong analytical, critical thinking, and problem-solving skills, with the ability to evaluate business processes, identify system requirements, and recommend practical solutions to define business problems.

• Ability to develop and maintain business and functional requirements documentation, including user stories, acceptance criteria, process flows, and functional specifications, using established methods and templates.

• Working knowledge of Agile frameworks, including Scrum and Kanban, and familiarity with associated practices such as sprint planning, backlog refinement, burndown charts, work-in-progress (WIP) limits, and visual workflow management.

• Working knowledge of the software development lifecycle, system functionality, and user acceptance testing processes.

• Strong verbal and written communication skills, with the ability to gather information, ask timely clarifying questions, capture business needs, accurately document findings, and collaborate effectively with business stakeholders and technical teams.

• Strong organizational skills and attention to detail, with the ability to manage assigned tasks, balance competing priorities, and meet established deadlines while maintaining accuracy and quality of work.

• Proficient with Microsoft Office applications, requirements management, process mapping, and project management tools (e.g., Jira), with the ability to learn and apply new system technologies.

Benefits:

• Personal and Sick Paid Time Off.

• 401k with a highly competitive match.

• 11 Paid Holidays.

• Medical/Dental and Vision.

• Group Life Insurance, HSA/FSA.

• Employee Assistance Program.

• Educational Assistance Program.

Work/Training Schedule: Mon - Fri 8:00 am - 5:00 pm EST

Travel: This position requires regular travel to support partner and client meetings, integration discovery, implementation activities, industry conferences, and related business needs. Travel is expected to average approximately 5% based on business needs.

Internal Mapping: This role aligns to the internal job profile of Analyst I, Business within the Product Management job family.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to speak, hear, have close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Walk (occasionally), sit- up to 8hrs. a day, stand (occasionally), use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms, able to lift up to 15lbs.(occasionally). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation for this role is determined by factors such as skills, experience, education, training, and internal equity. Pay may also vary based on geographic location in accordance with our compensation practices.

Job Pay Range

EEO/M/F/Vet/Disability