{"id":1655138,"url":"https://alion.io/job/disa-customer-service-representative-i-2","title":"Customer Service Representative I","company":{"id":1972635,"name":"DISA","domain":"disa.com","url":"https://alion.io/company/disa-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"CST","utc_offset_min":-6,"utc_offset_max":-6},"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":75000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":258},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-15T02:46:03Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"DISA Global Solutions is a leading safety and compliance provider supporting more than 55,000 customers worldwide, including over 30% of the Fortune 500. With 1,600+ team members across 30+ locations, we’ve delivered innovative solutions since 1986 and process more than 20 million orders each year. As a multi-year Top Workplaces award winner, DISA offers competitive pay, robust benefits, and a collaborative, growth-focused culture. Employees enjoy ongoing training through our internal learning and development team, monthly appreciation events, and numerous opportunities for career advancement.\nPosition Summary:\nWe are looking for a Bi-lingual Spanish speaking Customer Service Representative I. The Representative I, Customer Service supports daily customer service operations, provides front-line support to customers by responding to inquiries, maintains accurate customer records, and assists with service-related requests. This role serves as an important point of contact for customers, delivering professional service while helping ensure a positive customer experience and adherence to company policies and procedures.\nEssential Functions:\nRespond promptly to customer inquiries via phone, email, and chat, providing accurate information and professional support.\nAssist customers with account maintenance, updates, service requests, and general product or service questions.\nDocument customer interactions, requests, and resolutions accurately within CRM systems.\nEscalate complex customer concerns, technical issues, or service-related challenges to the appropriate team or supervisor.\nMaintain current knowledge of company products, services, procedures, and customer support resources.\nSupport the resolution of customer issues while adhering to established service standards and internal procedures.\nEnsure customer information is maintained accurately and confidentially in compliance with company policies and regulatory requirements.\nCollaborate with internal departments, including Operations, Technical Support, Sales, and Billing, to support customer needs and ensure timely issue resolution.\nParticipate in departmental meetings, training sessions, and process improvement initiatives.\nPerform other related duties as assigned.\nKey Skills and Experience:\nHigh school diploma or GED required.\nFluency in Spanish to include read, write and speak required.\n1-2 years of customer service experience preferred; experience in healthcare, technology, education, finance, government, call center, or other customer-facing environments is a plus.\nStrong verbal and written communication skills with a customer-focused approach.\nBasic proficiency with CRM systems (Salesforce preferred) and Microsoft Office applications.\nStrong attention to detail and ability to maintain accurate customer records.\nAbility to manage multiple tasks and navigate multiple systems in a fast-paced environment.\nEffective problem-solving skills with the ability to identify and escalate issues appropriately.\nDemonstrated professionalism, confidentiality, adaptability, and teamwork.\nBenefits:\no Personal and Sick Paid Time Off.\no 401k with a highly competitive match.\no 11 Paid Holidays\no Medical/Dental and Vision.\no Group Life Insurance, HSA/FSA\no Employee Assistance Program\no Educational Assistance Program\nInternal Mapping: This role aligns to the internal job profile of Representative I, Customer Service within the Client Care job family.\nTraining/Working Hours:\no Training: Mon - Fri 8:00 am - 5:00 pm CST\no Work Schedule would be within the following hours of operation: Monday - Friday 7:00 am - 7:00 pm CST\nPhysical Requirements:\n\nWhile performing the duties of this job, the employee is regularly required to speak, hear, have close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Walk (occasionally), sit- up to 8hrs. a day, stand (occasionally), use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms, able to lift up to 15lbs.(occasionally). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nCompensation for this role is determined by factors such as skills, experience, education, training, and internal equity. Pay may also vary based on geographic location in accordance with our compensation practices.\nJob Pay Range\n$17.00- $20.00EEO/M/F/Vet/Disability","description_format":"text","description_chars":4434,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":["401k plan","Equity","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Human Resources","Occupational Health"],"lifecycle":[{"event":"open","at":"2026-10-02T01:27:38Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 1","filings_12m":0,"filings_prev_12m":0,"green_card_filings_12m":1,"median_offered_wage_usd":87500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.769,"p_room":0.9,"age_days":14,"expected_fill_days":22,"reasons":["conf:2","win:mid","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/disa-customer-service-representative-i-2","json_url":"https://alion.io/job/disa-customer-service-representative-i-2.json","meta":{"generated_at":"2026-10-15T14:30:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22183,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1972635},"rest":"https://alion.io/mcp/rest/get_company?id=1972635"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdisa-customer-service-representative-i-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdisa-customer-service-representative-i-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdisa-customer-service-representative-i-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/disa-customer-service-representative-i-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdisa-customer-service-representative-i-2"}]}