{"id":1983632,"url":"https://alion.io/job/disa-implementations-specialist","title":"Implementations Specialist","company":{"id":1972635,"name":"DISA","domain":"disa.com","url":"https://alion.io/company/disa-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":81000,"max_usd":163000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":338},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-10T00:16:19Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"DISA Global Solutions is a leading safety and compliance provider supporting more than 55,000 customers worldwide, including over 30% of the Fortune 500. With 1,600+ team members across 30+ locations, we’ve delivered innovative solutions since 1986 and process more than 20 million orders each year. As a multi-year Top Workplaces award winner, DISA offers competitive pay, robust benefits, and a collaborative, growth-focused culture. Employees enjoy ongoing training through our internal learning and development team, monthly appreciation events, and numerous opportunities for career advancement.\nPosition Summary:\nAs a Specialist, Implementations you will provide timely and accurate implementation for all new accounts and updates to existing accounts. This position communicates with clients and/or internal stakeholders to understand requirements, translates the requirements, and then coordinates with multiple internal teams to ensure service the product is implemented to meet the client’s needs.\nEssential Functions:\nEvaluate and facilitate new account or account modification requests. \nFollow all standard operating procedures for implementing new account setups and modifications.\nIdentify unique setups and consult with multiple departments to provide the best solution for the client in a highly customizable application.\nCollaborate with Sales Executives and Account Managers to ensure all information provided for new or modified accounts and packages is complete and accurate to efficiently implement client requests.\nTrack all communication and tasks within the designated customer relationship management (CRM) system (e.g., Salesforce) for audit, reporting, and project tracking purposes.\nDemonstrate attention to detail and persistence in executing comprehensive and iterative product testing to ensure functionality, quality, and a consistent product experience.\nMaintain a strong understanding of system workflows, configuration options, and available solutions to support accurate and effective client implementations.\nPerform other related responsibilities or projects as assigned by management.\nKey Skills & Experience:\nHigh school diploma or general education degree (GED) required; associates degree preferred.\n5+ years of experience in account implementation, technical support, customer service, or a related operational role.\nClient-facing experience preferred, including communicating requirements, next steps, timelines, or standard system functionality.\nExperience working in CRM, ticketing, implementation, or case-management systems and maintaining accurate and complete records.\nConfidence initiating conversations with internal and external stakeholders to clarify needs, identify roadblocks, and move work forward.\nEffective active listening and communication skills, with the ability to ask clarifying questions, accurately interpret client or stakeholder information, capture complete intake requirements, reduce miscommunication, and support clean downstream handoffs.\nStrong logical and analytical thinking skills, with the ability to understand and apply basic conditional logic, including if -> then statements and AND/OR rules, when configuring or troubleshooting system workflows.\nDemonstrated ability to work collaboratively across teams and functions to coordinate activities, resolve issues, and support implementation outcomes.\nAbility to recognize when additional expertise or support is needed and proactively engage colleagues or escalate questions appropriately.\nEagerness and ability to quickly learn a complex proprietary system, understand system structure and configuration options, and identify appropriate solutions to meet client needs.\nDemonstrated commitment to safeguard confidential client and sensitive individual data including personal identifiable information (PII) and protected health information (PHI) in accordance with company polices, data protection standards, applicable HIPAA requirements, and state and federal regulations. \nProficient with Microsoft Office applications (specifically Outlook, Teams, and Excel), CRM system (e.g., Salesforce), and other business productivity and task management tools. Advanced Excel skills preferred.\nTraining/Working Hours:\nTraining Schedule: Monday - Friday - 10a -6:30p EST\nWork Schedule: Monday - Friday - Within the Operational Hours of 7a - 6p EST.\n Benefits:\nPersonal and Sick Paid Time Off.\n401k with a highly competitive match.\n11 Paid Holidays\nMedical/Dental and Vision.\nGroup Life Insurance, HSA/FSA\nEmployee Assistance Program\nEducational Assistance Program \nInternal Mapping:\nThis role aligns to the internal job profile of Specialist, Implementations within the Migrations & Implementations job family.\nPhysical Requirements:\nThis position requires effective communication, including speaking and hearing, and the ability to perform close visual work. The role involves frequent sitting (typically up to 8 hrs. per day), occasional standing or walking, regular use of hands and fingers for handling and reaching, and occasional lifting (up to 15 lbs.). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role:\nAbility to communicate effectively, including speaking and hearing.\nAbility to perform work that requires close visual attention, including viewing computer screens and written materials.\nAbility to sit for extended periods of time (typically up to 8 hours per day), with occasional standing or walking.\nAbility to use hands and fingers to operate a computer, keyboard, mouse, and other office equipment.\nAbility to reach with hands and arms as needed.\nAbility to occasionally lift or move objects weighing up to 15 lbs.\nCompensation for this role is determined by factors such as skills, experience, education, training, and internal equity. Pay may also vary based on geographic location in accordance with our compensation practices.\nJob Pay Range\n$16- $24EEO/M/F/Vet/Disability","description_format":"text","description_chars":5993,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Human Resources","Occupational Health"],"lifecycle":[{"event":"open","at":"2026-10-07T00:56:58Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 1","filings_12m":0,"filings_prev_12m":0,"green_card_filings_12m":1,"median_offered_wage_usd":87500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":29,"reasons":["conf:1","win:early"],"computed_at":"2026-10-09T06:01:00Z"},"pay":null,"html_url":"https://alion.io/job/disa-implementations-specialist","json_url":"https://alion.io/job/disa-implementations-specialist.json","meta":{"generated_at":"2026-10-10T01:28:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2624,"day_limit":5000,"remaining_today":2376,"minute_limit":60,"resets_at":"2026-10-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1972635},"rest":"https://alion.io/mcp/rest/get_company?id=1972635"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdisa-implementations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdisa-implementations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdisa-implementations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/disa-implementations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdisa-implementations-specialist"}]}