{"id":1508281,"url":"https://alion.io/job/disa-specialist-premier","title":"Specialist, Premier","company":{"id":1972635,"name":"DISA","domain":"disa.com","url":"https://alion.io/company/disa-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":19,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-16T15:51:10Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"DISA Global Solutions is a leading safety and compliance provider supporting more than 55,000 customers worldwide, including over 30% of the Fortune 500. With 1,600+ team members across 30+ locations, we’ve delivered innovative solutions since 1986 and process more than 20 million orders each year. As a multi-year Top Workplaces award winner, DISA offers competitive pay, robust benefits, and a collaborative, growth-focused culture. Employees enjoy ongoing training through our internal learning and development team, monthly appreciation events, and numerous opportunities for career advancement.\nPosition Summary:\nAs a Specialist, Premier, you will serve as a dedicated liaison for our premier accounts, ensuring an exceptional client experience through proactive, expert-level support, and timely resolution of complex service issues. In this role, you will develop trusted relationships with customers, deliver white-glove service, and ensure that service standards, compliance protocols, and customer needs are fully met. This role also involves collaboration across departments and may include customer-specific projects such as specialized reporting, system training, and strategic planning support.\nEssential Functions & Responsibilities:\nServe as daily point of contact for key accounts, responding to inquiries via phone, email, and other communication platforms with professionalism, urgency, and accuracy.\nManage and prioritize all support needs for assigned premier accounts, ensuring a high level of customer satisfaction and adherence with service level agreements (SLAs).\nProactively engage customers through outbound outreach efforts (calls, emails, and strategic touchpoints) to better understand client pain points, sentiment, and overall experience, and share actionable insights with internal stakeholders.\nParticipate in strategic account reviews and assist in executing customer-specific initiatives, onboarding tasks, or program enhancements.\nProvide real-time, account-specific client training and user support, including navigation of DISA platforms, ordering procedures, reporting capabilities, and issue resolution guidance. Serve as the primary resource for client users requiring refresher training, workflow assistance, and platform utilization support related to their day-to-day account activities.\nEscalate complex or escalated issues, to internal teams (Compliance, IT, Technical Support, Operations) as needed.\nMaintain expert-level knowledge of assigned accounts and operational procedures to serve as a trusted advisor to customers.\nDeliver specialized reporting and custom solutions tailored to the needs of premier clients.\nProvide mentorship to junior client service team members when needed.\nEnsure customer interactions are documented clearly in CRM tools (e.g., Salesforce, Suite).\nMaintain a strong understanding of service and product offerings.\nPerform additional duties as assigned by management.\nKey Skills & Experience:\nHigh school diploma or GED required; Associate degree preferred.\n5+ years of customer service, client support, account management, or relationship management experience, preferably supporting premier, strategic, or enterprise-level clients.\nStrong verbal and written communication skills with the ability to build relationships, manage client expectations, and deliver exceptional customer service.\nProficiency with CRM systems, including Salesforce or Microsoft Dynamics, and Microsoft Office Suite (Excel, Outlook, Word, and PowerPoint).\nDemonstrated problem-solving and issue resolution skills, with the ability to collaborate across departments to address client needs and deliver effective solutions.\nHighly organized and detail-oriented, with the ability to manage multiple priorities, meet deadlines, and work independently in a fast-paced environment.\nExperience providing client training, onboarding support, reporting assistance, and guidance on products, platforms, services, and best practices.\nCollaborative team player with the ability to support strategic account initiatives, mentor peers, share best practices, and contribute to a high-performance, customer-focused culture.\nBenefits:\nPersonal and Sick Paid Time Off. \n401k with a highly competitive match. \n11 Paid Holidays.\nMedical/Dental and Vision. \nGroup Life Insurance, HSA/FSA. \nEmployee Assistance Program. \nEducational Assistance Program. \nTraining Schedule: Mon. - Fri.- 8:30 am - 5:00 pm EST\nWork Hours: Mon. - Fri. -Within the Operational Hours of 8a - 8p EST\nInternal Mapping: This role aligns to the internal job profile of Specialist, Premier within the Client Care job family.\nPhysical Requirements: \n\nWhile performing the duties of this job, the employee is regularly required to speak, hear, have close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Walk (occasionally), sit- up to 8hrs. a day, stand (occasionally), use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms, able to lift up to 15lbs.(occasionally). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nCompensation for this role is determined by factors such as skills, experience, education, training, and internal equity. Pay may also vary based on geographic location in accordance with our compensation practices.\nJob Pay Range\n$19 - $25/hr.EEO/M/F/Vet/Disability","description_format":"text","description_chars":5450,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Human Resources","Occupational Health"],"lifecycle":[{"event":"open","at":"2026-09-30T06:50:14Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 1","filings_12m":0,"filings_prev_12m":0,"green_card_filings_12m":1,"median_offered_wage_usd":87500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":1,"p_active":0.667,"p_room":0.75,"age_days":25,"expected_fill_days":27,"reasons":["conf:26","win:late"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/disa-specialist-premier","json_url":"https://alion.io/job/disa-specialist-premier.json","meta":{"generated_at":"2026-10-16T15:59:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":349,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1972635},"rest":"https://alion.io/mcp/rest/get_company?id=1972635"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdisa-specialist-premier"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdisa-specialist-premier"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdisa-specialist-premier"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/disa-specialist-premier\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdisa-specialist-premier"}]}