{"id":1495214,"url":"https://alion.io/job/disability-inc-service-desk-analyst-contractor","title":"Service Desk Analyst (Contractor)","company":{"id":1950831,"name":"Knights of Columbus","domain":"kofc.org","url":"https://alion.io/company/kofc-org","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New Haven, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":87000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":608},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"OneDrive","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-29T07:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-11-03T13:24:18Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"Feel Good About Doing Good\nThe Knights of Columbus is a tax-exempt Catholic fraternal benefit society that provides financial security to members and their families through our life insurance, long-term care insurance, disability income insurance, investment and annuity products. Charity is at the core of our missions: our profits are donated to help those in need and to support our faith - $1.73B over the past ten years.\nWhile we have many employees who are not Catholic, we follow the Church’s teachings in our investment strategies and our employee benefits. As part of our religious mission, we support the pro-life cause by contributing to the March for Life and pregnancy resource centers, we oppose assisted suicide and euthanasia, we are evangelists for the Catholic faith, and we help Christians who are facing religious persecution in the Middle East. We all work together to support our two million members as they volunteer to help others in their parishes and communities around the world.\nShare Your Talent. Live Your Purpose.\nWe are a growing and purpose-driven community of professionals. Join us to discover how you can meet your goals and ours!\n#LI-Hybrid\nCore Responsibilities\nAnswers support requests and provides telephone assistance to customers; provides technical advice, guidance, and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures. \nEscalates and coordinates service requests accordingly, with associated documentation or troubleshooting steps included. \nRecommends procedures and controls for problem prevention.\nIdentifies trends and/or gaps in service as discovered. \nCreates and updates knowledge articles that are relevant to support processes. \nWorks on special projects of varying levels of complexity (e.g., converting all computers to a new version of Windows), as assigned.\nOverview\nProvides Tier 1 support for customers requesting assistance with office technology services (e.g., computers, mobile devices, and printers). Assists users with troubleshooting and remediating technology-related service requests. Provides support to internal users and field force.\nSkills Qualifications\nRequired:\nProblem solving and troubleshooting skills\nStrong oral and written communication skills\nStrong interpersonal skills\nSound judgment in decision making\nMath skills\nSystems/Technical Knowledge:\nDemonstrated working knowledge of basic to moderately complex hardware and software products\nService Management systems\nRemote support tools (i.e., Bomgar)\nActive Directory\nMicrosoft and Macintosh operating systems\nMobile Device support\nO365, Teams, OneDrive\nCloud computing technologies/applications \nEducation\nRequired:\n2-5 years of IT experience including leading/supervising technology service and support teams or an equivalent combination of training and experience\nITIL Foundation certificate required\nA+, Network+, MSDT, or equivalent professional certification or demonstrated experience. \nPreferred:\nAssociate’s in computer science preferred or BS in Business Administration/Info Tech focus\nAuthorization to work in the United States is required\nThis position is not eligible for visa sponsorship\nPhysical Demands\nMust be able to remain in a stationary position for a majority of the workday.","description_format":"text","description_chars":3432,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Media & Entertainment","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-09-30T01:54:02Z"}],"visa":[],"liveness":{"score":44,"band":"fade","label":"Fading","p_open":1,"p_active":0.797,"p_room":0.55,"age_days":34,"expected_fill_days":31,"reasons":["conf:6","velocity","win:tail","comp:junior"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/disability-inc-service-desk-analyst-contractor","json_url":"https://alion.io/job/disability-inc-service-desk-analyst-contractor.json","meta":{"generated_at":"2026-11-03T14:21:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20112,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1950831},"rest":"https://alion.io/mcp/rest/get_company?id=1950831"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdisability-inc-service-desk-analyst-contractor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdisability-inc-service-desk-analyst-contractor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdisability-inc-service-desk-analyst-contractor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/disability-inc-service-desk-analyst-contractor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdisability-inc-service-desk-analyst-contractor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1495214}},{"tool":"search_jobs","arguments":{"company":"kofc.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1495214},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}