{"id":1878436,"url":"https://alion.io/job/discoverdesoto-guest-services-representative","title":"Guest Services Representative","company":{"id":3845375,"name":"Discoverdesoto","domain":"discoverdesoto.org","url":"https://alion.io/company/discoverdesoto","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-28T20:51:47Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-15T16:17:35Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":47},"description":"Description\nPhysical Demands: Requires prolonged sitting, walking, some bending, stooping, stretching, navigating steps/stairways, standing and lifting up to 50 pounds occasionally. Requires hand-eye coordination and manual dexterity sufficient for keyboarding and departmental equipment. Requires normal and/or correctable range of hearing and vision.\nWork Conditions: Includes office and event environments, involving contact with staff and the public. Can require irregular hours and changes to schedule due to organization’s commitment to be 100% event driven. (Must be able to work at least 50% of each month’s scheduled events to maintain part-time status and/or work at least 80% of each month’s scheduled events to be considered for regular, supervisor position.)\nStaff Liaisons: As directed by Supervisor\nJob Objective\nThe Guest Services Representative helps create a hospitable, positive and secure event experience for all guests by providing superior, individualized services and support.\nDuties and Responsibilities\na. Collaboration & Communication\nDeliver professional and courteous customer service to all staff, guests, and public who have questions, concerns, difficulties, suggestions, etc.\nComplete assigned tasks efficiently and accurately \nProvides event and arena information to all requestors.\nAbility to work effectively as part of a team\nProfessional, positive, and cooperative attitude when interacting with coworkers\nMaintains departmental dress code which helps identifies event services staff and includes the use of flashlight, radio, etc.\nb. Guest Services\nMonitors entry (ingress) and exit (egress) points to assigned events.\nEscorts guests to their section/seat (which is frequently when the arena is dark).\nEnforces center policies which includes no smoking, no re-entry by monitoring stairs and sections.\nResolves guest issues up to the level where intervention by a Supervisor is required. And, assists with incident response and resolution if requested.\nHelps train other staff or volunteers as needed.\nForms effective working relationships & rapport with customers and staff.\nSecures work area before departing each day.\nc. Security\nAssists with screening procedures for those entering the center for multiple events which includes sports events, music/concert events, and theatre events.\nIdentify and respond to emergencies as appropriate.\nEmploy crowd control and monitoring techniques.\nProvide rapid response to potential or active conflicts and implementing strategies to de-escalate such situations (Incident Response Team). \nRequirements\nQualifications, Knowledge, Skills and Abilities (KSA)\nMust be at least 21 years of age and have a combination of education and experience in hospitality and/or customer service. Excellent written and verbal communication skills, as well as effective interpersonal skills. Must be detail-oriented and organized with an ability to multitask and adapt to change. Must be comfortable with technology. Must have a flexible schedule, with the ability to work nights, weekends, and holidays as necessary.","description_format":"text","description_chars":3079,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Events & Ticketing","Vacation Rentals","Venues"],"lifecycle":[{"event":"open","at":"2026-10-04T23:09:49Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.389,"p_room":0.35,"age_days":47,"expected_fill_days":21,"reasons":["conf:77","win:tail"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/discoverdesoto-guest-services-representative","json_url":"https://alion.io/job/discoverdesoto-guest-services-representative.json","meta":{"generated_at":"2026-10-15T17:07:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25921,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3845375},"rest":"https://alion.io/mcp/rest/get_company?id=3845375"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdiscoverdesoto-guest-services-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdiscoverdesoto-guest-services-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdiscoverdesoto-guest-services-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/discoverdesoto-guest-services-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdiscoverdesoto-guest-services-representative"}]}