{"id":3175553,"url":"https://alion.io/job/discoverdesoto-senior-operations-supervisor","title":"Senior Operations Supervisor","company":{"id":3845375,"name":"Discoverdesoto","domain":"discoverdesoto.org","url":"https://alion.io/company/discoverdesoto","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Southaven, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":85000,"max_usd":161000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":6333},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T14:51:05Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-27T10:46:54Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Description\nThe Senior Operations Supervisor coordinates staff scheduling and provides hands-on supervision of arena conversions, event setups, and operational readiness at Landers Center. This position leads crews through time-sensitive conversions for hockey, arena football, and NBA basketball events, ensuring each configuration is completed safely, accurately, and on schedule. Overnight work is required periodically, but this is not a dedicated overnight position. The department rotates overnight supervision among multiple supervisors based on event needs.\nThe position also oversees part-time operations staff supporting the new convention center, scheduled to open in 2027, including room setups, event changeovers, and breakdowns. This role requires a dependable leader who can organize crews, manage competing priorities, and maintain clear communication across shifts and departments.\nESSENTIAL DUTIES AND RESPONSIBILITIES\nPrepare and maintain staff schedules based on the event calendar, conversion timelines, crew availability, and approved labor budgets; coordinate the rotation of overnight supervision with other department supervisors and adjust coverage for absences and event changes.\nAssign daily and overnight work, conduct pre-shift briefings, establish priorities, and monitor progress to meet event readiness deadlines.\nLead arena conversions between hockey, arena football, NBA basketball, concerts, and other event configurations, following approved layouts and operating procedures.\nOversee the installation, removal, protection, and storage of event equipment, including ice covers, basketball flooring and goals, football turf and field components, seating, barricades, staging, and related equipment.\nCoordinate conversion sequencing with event management, ice operations, maintenance, and other departments to protect playing surfaces, equipment, and the facility.\nInspect completed setups for accuracy, cleanliness, safety, and readiness; correct deficiencies and communicate completion or delays to management.\nProvide clear shift handoffs documenting completed work, outstanding tasks, equipment concerns, and staffing needs.\nSTAFF SUPERVISION AND CONVENTION CENTER OPERATIONS\nSupervise, train, and coach assigned staff, including part-time convention center crews; explain work expectations and reinforce accountability, teamwork, and professional conduct.\nCoordinate convention center setups and breakdowns according to approved event plans, including tables, chairs, staging, partitions, and other furnishings.\nSupport operational preparations for the convention center opening in 2027 through staff training, setup procedures, equipment organization, and readiness checks.\nMonitor attendance and time records, report discrepancies, and provide management with documented performance concerns and coaching needs.\nEnforce safe work practices, proper equipment use, and required protective equipment; promptly address or escalate hazards, injuries, and incidents.\nMaintain conversion checklists, setup records, equipment inventories, and labor reports; identify damaged equipment and submit maintenance needs.\nPerform other related operational duties as assigned.\nRequirements\nREQUIRED QUALIFICATIONS\nAt least two years of supervisory experience, including scheduling employees, assigning work, and overseeing staff performance.\nAbility to lead crews during assigned shifts, including periodic overnight conversions, and complete multiple tasks under firm event deadlines.\nStrong organizational, communication, problem-solving, and team leadership skills.\nAbility to read event layouts, follow setup instructions, and maintain accurate schedules and operational records.\nAvailability to work a variable schedule that includes evenings, weekends, holidays, and extended shifts as event needs require. Overnight assignments are periodic and shared through a rotation among multiple department supervisors; overnight work is not required for every shift.","description_format":"text","description_chars":3989,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Events & Ticketing","Vacation Rentals","Venues"],"lifecycle":[{"event":"open","at":"2026-10-23T19:52:23Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":28,"reasons":["conf:0","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/discoverdesoto-senior-operations-supervisor","json_url":"https://alion.io/job/discoverdesoto-senior-operations-supervisor.json","meta":{"generated_at":"2026-10-27T12:49:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":708,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3845375},"rest":"https://alion.io/mcp/rest/get_company?id=3845375"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdiscoverdesoto-senior-operations-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdiscoverdesoto-senior-operations-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdiscoverdesoto-senior-operations-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/discoverdesoto-senior-operations-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdiscoverdesoto-senior-operations-supervisor"}]}