{"id":3611185,"url":"https://alion.io/job/discovery-administrator-team-leader","title":"Administrator Team Leader","company":{"id":1811548,"name":"Discovery","domain":"discovery.co.za","url":"https://alion.io/company/discovery-co-za","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sandton, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-02T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-02T00:00:00Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"Admin Team Leader\n\nAbout Discovery\n\nDiscovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.\n\nAbout the Area\n\nPeople increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people. We are often a client’s first impression of Discovery so we must have the best Discovery ambassadors in our team. At the forefront of client acquisition methodology, Discovery Connect continues to be one of the fastest-growing divisions in the group. Representing all product lines (including Discovery Bank) there is an opportunity for forward thinkers, innovators, and people who thrive on complexity in a growing business.\n\nJob Description\n\nAssisting clients with queries and servicing requests on their Discovery products that were sold by Discovery Connect within the required SLA. Identifying sales opportunities.•Answering inbound calls timeously and making required outbound calls\n\nManaging all queries (email & telephonic) through to resolution\n\nCo-ordination of own administration\n\nIdentifying sales opportunities\n\nMaintaining accurate details and statistics of all queries (email, telephonic and discovery system driven queries)\n\nIdentifying process improvements\n\nImplementing compliance policies and procedures\n\nDaily / weekly / monthly reporting\n\nKey purpose\n\nTo lead, manage and guide a team of administration consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.\n\nKey Outputs\n\nThe successful candidate will be expected , but not limited to perform the following key outputs: • Leading and managing a team of 12-17 administrative consultants • Performance Management including the setting of KPIs’ and the measurement thereof.\n\n• Coaching and developing the team and identifying talent\n\n• Inspire, motivate and support team.\n\n• Ability to work independently and efficiently\n\n• Ability to multi-task and meet allocated daily / weekly / monthly deadlines • Drive staff to achieve required targets and maintain / improve set SLAs’.\n\n• Assessment of consultants calls (Performing QA’s on sales and admin staff calls).\n\n• Identify quality issues and take corrective steps by actioning quality trends.\n\n• Conduct QAs’ on agents queries and identify areas of improvement and implement accordingly • Dealing with elevated queries/problems. (email, telephonic and system driven queries) • Implement processes and design Standard Operating Procedures\n\n• Identify and implement process improvements\n\n• Compile and distribute daily / weekly / monthly reports in the format required by management • Ensuring continual communication between management and staff and all other stakeholders\n\n• Relationaship building with all internal and external stakeholders to achieve objectives\n\n• Adhere to and enforce internal policies (Discovery Group policies & Legislative policies) • Assisting with interviews & Role plays. • Availability to work overtime from time to time, which may include weekends.\n\nPersonal attributes and skills\n\nCompetencies: • Excellent verbal and numeric communication skills • Quality driven • People-focused • Attention to detail • Strong Interpersonal Skills • Strong Leadership skills • Problem solving skills • Decision making skills\n\n• Stress tolerance • Creative and innovative • Excellent time management skills aand ability to prioritise time to meet deadlines • Organizational awareness • Detail and process orientated • Self motivated & optimistic • Customer centric • Solution orientated • Ability to work independently and efficiently • Team player Ability to work within a team and drive team culture\n\nQualification & Experience\n\n• Grade 12 – essential\n\n• 2 years Administrative Team Leader experience – essential\n\n• Proficient in English – essential (writing, reading, speaking)\n\n• Bi-lingual – advantage (writing, reading, speaking)\n\n• Computer literate - MS Office, especially Excel – essential\n\n•Regularory Exam and FAIS credits will be an advantage\n\nWealth Management will be an advantage\n\n•BCOMM or related degree will be an advantage\nEMPLOYMENT EQUITY \n\nThe Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.","description_format":"text","description_chars":4853,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Insurance & Benefits","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-11-02T14:23:35Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.885,"p_room":0.788,"age_days":7,"expected_fill_days":10,"reasons":["seen:7","velocity","win:late"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/discovery-administrator-team-leader","json_url":"https://alion.io/job/discovery-administrator-team-leader.json","meta":{"generated_at":"2026-11-09T06:50:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3482,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1811548},"rest":"https://alion.io/mcp/rest/get_company?id=1811548"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdiscovery-administrator-team-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdiscovery-administrator-team-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdiscovery-administrator-team-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/discovery-administrator-team-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdiscovery-administrator-team-leader"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3611185}},{"tool":"search_jobs","arguments":{"company":"discovery.co.za","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3611185},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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