{"id":3400699,"url":"https://alion.io/job/discovery-discovery-stores-team-leader","title":"Discovery Stores Team Leader","company":{"id":1811548,"name":"Discovery","domain":"discovery.co.za","url":"https://alion.io/company/discovery-co-za","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Durban, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":50000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":22},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-03T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-03T00:00:00Z","board_verified":false,"closed_at":null,"days_open":55,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":55},"description":"Discovery – Marketing\r\nDiscovery Store Team Leader\n\nAbout Discovery \r\nDiscovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.\n\nKey Purpose\n\nWe are seeking a dynamic Discovery Store Team Leader to serve as a Discovery Brand Ambassador and lead a high performing in store team. This role is ideal for a people centric leader with a strong commercial mindset who thrives on delivering exceptional customer experiences while driving sales and engagement.\n\nSuccessful candidates will embody Discovery’s values, inspire their teams through trust based leadership, and consistently deliver world class service that places client outcomes at the centre of every interaction.\n\nThe core focus of this role is the leadership and performance management of Discovery’s face to face engagement channel for walk in clients. You will be responsible for creating an environment that proactively identifies opportunities, deepens client relationships, and maximises the value of in store interactions.\n\nKey objectives include:\n\nLeading, coaching, and motivating a client service team to achieve service excellence and commercial outcomes\n\nGrowing utilisation of Discovery Store services within the region\n\nDriving the uptake of Discovery Bank products through meaningful, needs‑based client engagement\n\nCreating and converting opportunities for Vitality Health Checks via targeted and proactive in‑store interactions\n\nBuilding strong relationships with internal and external stakeholders to expand the store’s regional impact\n\nThis role is well‑suited to an experienced client service leader who enjoys being front‑of‑house, developing talent, and translating customer engagement into measurable business results.\n\nAreas of responsibility may include but not limited to\n\n Team Leadership:\n\nLead and inspire a team of sales and service consultants.\n\nProvide guidance and support to team members in achieving individual and collective targets.\n\nConduct regular team meetings to communicate goals, share updates, and address concerns.\n\nFoster a positive and collaborative team culture.\n\nSales Management:\n\nDevelop and implement sales strategies to achieve revenue targets.\n\nMonitor and analyze sales performance metrics, identifying areas for improvement.\n\nTrain and coach team members on effective sales techniques and product knowledge.\n\nCollaborate with the marketing department to align sales efforts with promotional activities.\n\nCustomer Service Excellence:\n\nEnsure exceptional customer service is provided at all times.\n\nHandle escalated customer issues and provide timely resolutions.\n\nImplement and maintain customer service standards and protocols.\n\nGather customer feedback and use it to enhance service delivery.\n\nInventory Management:\n\nOversee inventory levels and ensure products are adequately stocked.\n\nImplement procedures for accurate tracking and reporting of inventory.\n\nTraining and Development:\n\nIdentify training needs within the team and develop relevant training programs.\n\nConduct regular training sessions to enhance product knowledge and sales skills.\n\nProvide ongoing coaching to team members to improve performance.\n\nPerformance Monitoring and Reporting:\n\nRegularly assess individual and team performance against KPIs.\n\nPrepare and present performance reports to higher management.\n\nCommunication:\n\nFacilitate effective communication between team members and other departments.\n\nAct as a liaison between frontline staff and upper management.\n\nCommunicate company goals and objectives to the team.\n\nCompliance and Quality Assurance:\n\nEnsure adherence to company policies, procedures, and ethical standards.\n\nImplement quality assurance measures to maintain high service standards.\n\nStay informed about industry regulations and compliance requirements.\n\nMarket Research:\n\nStay updated on market trends, competitor activities, and customer preferences.\n\nUse market insights to adjust sales and service strategies accordingly.\n\nBudget Management:\n\nMonitor expenses and ensure adherence to budgetary constraints.\n\nCompetencies\n\nLeadership\n\nCommunication\n\nSales Acumen\n\nCustomer Focus\n\nTeam Building\n\nProblem Solving\n\nAdaptability\n\nDecision Making\n\nOrganizational Skills\n\nEmotional Intelligence\n\nStrategic Thinking\n\nMotivational Skills\n\nConflict Resolution\n\nEducation and Experience\n\n3 year undergraduate degree\n\n2 to 3 years sales and client services team leader/management experience is essential \n\nRelevant financial services industry experience or qualification is advantageous\n\nDiscovery Product Knowledge is advantageous \n\nEMPLOYMENT EQUITY \n\nThe Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.","description_format":"text","description_chars":5233,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Insurance & Benefits","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-28T14:23:00Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.343,"p_room":0.35,"age_days":55,"expected_fill_days":10,"reasons":["seen:55","win:tail"],"computed_at":"2026-10-28T21:27:45Z"},"pay":null,"html_url":"https://alion.io/job/discovery-discovery-stores-team-leader","json_url":"https://alion.io/job/discovery-discovery-stores-team-leader.json","meta":{"generated_at":"2026-10-28T21:27:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29612,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1811548},"rest":"https://alion.io/mcp/rest/get_company?id=1811548"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdiscovery-discovery-stores-team-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdiscovery-discovery-stores-team-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdiscovery-discovery-stores-team-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/discovery-discovery-stores-team-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdiscovery-discovery-stores-team-leader"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3400699}},{"tool":"search_jobs","arguments":{"company":"discovery.co.za","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3400699},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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