{"id":1522236,"url":"https://alion.io/job/discovery-land-co-it-support-technician","title":"IT Support Technician","company":{"id":1994405,"name":"Discovery Land Company","domain":"discoverylandco.com","url":"https://alion.io/company/discoverylandco","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":33,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":112000,"period":"year","method":"role_country_seniority_unknown","sample_n":2068},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-31T00:00:00Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-10-21T22:55:08Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"If you are an internal applicant, please log into Workday and submit your application via the Jobs Hub. Please click here to apply internally.\nThis role will be located at one of Discovery Land Company’s locations: “Project Name”, set outside of “closest and largest recognizable city/state”.“Project Name” is seeking an IT Support Engineer to join the Information Technology Department.\nAs an IT Support Engineer at our club, you will be responsible for providing technical assistance and support to internal users, ensuring the efficient operation of computer systems, networks, and software applications across the entire organization.Key Responsibilities\nAssists company staff with technical support of desktop computers, applications, server system and related technology.\nSupport includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.\nActivities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.\nAssists the IT Director and gains progressive responsibilities relating to the company’s IT infrastructure over time.\nProvides technical support to the operation of information technology systems for Discovery Land Company, and affiliated projects.\nProvides hardware/software support to both local and remote users and is available to troubleshoot via phone as needed.\nTroubleshoots problems with all facets of the operations including but not limited to the applications, SQL Server, LAN/WAN connection, customer service, and recommends and takes corrective action(s) as required.\nAssists staff with the installation, configuration, and ongoing usability of desktop and server platforms, peripheral equipment and software within established standards and guidelines.\nWorks with vendor support contacts to resolve technical problems with desktop, server, and networking systems to include hardware and software.\nTrains and orients Discovery Land Company staff on use of hardware and software.\nPrimary individual responsible for desktop and server system and component ordering for both headquarters and project locations.\nOversees and tracks successful fulfilment of all orders.\nProvide Project Scope and Definitions - Anticipate project deviations and define and implement risk mitigation strategies.\nOversee the process to enable changes to defined scope of the project as required.\nInternal Communications Management - Maintain timely communication of progress and status with regards to each of the projects.\nDevelop and /or maintain a database for Issues Management, which contains all issues identified to date for each project.\nSkills & Qualifications\nBachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.\nProven experience in IT support, troubleshooting, and maintenance.\nStrong knowledge of Windows and/or macOS operating systems.\nFamiliarity with Microsoft Office Suite and other commonly used business applications.\nExcellent problem-solving and communication skills.\nCustomer-focused with a commitment to delivering high-quality support.\nIndustry certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.\nAbility to work independently and collaboratively in a team environment.\nAdditional Requirements\nPositive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.\nMust be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.\nAbility to work in a team environment.\nAbility to stay calm and focused during the busiest of times.\nAbility to read, write, speak, and understand English; additional languages preferred.\n• Ability to work a flexible schedule, including evenings, weekends, and holidays, and a shift greater than eight (8) hours in length.\nBenefits\nCompetitive Pay\nMedical, Dental, and Vision Benefits\n401k Contribution\nPaid Time Off and Paid Holidays\nEmployee Meals, Referral Incentives, and Recognition Programs\nHoliday Pay\nProfessional development and upward mobility opportunities\nWork-Family Culture About Us Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com.","description_format":"text","description_chars":4773,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan","Flexible schedule","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Development","Residential Real Estate","Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-09-30T12:20:22Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.337,"p_room":0.36,"age_days":51,"expected_fill_days":31,"reasons":["conf:60","stale_co","win:tail","crowd:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/discovery-land-co-it-support-technician","json_url":"https://alion.io/job/discovery-land-co-it-support-technician.json","meta":{"generated_at":"2026-10-22T03:03:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2716,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1994405},"rest":"https://alion.io/mcp/rest/get_company?id=1994405"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdiscovery-land-co-it-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdiscovery-land-co-it-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdiscovery-land-co-it-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/discovery-land-co-it-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdiscovery-land-co-it-support-technician"}]}