{"id":4257923,"url":"https://alion.io/job/discovery-operational-support-specialist","title":"Operational Support Specialist","company":{"id":1811548,"name":"Discovery","domain":"discovery.co.za","url":"https://alion.io/company/discovery-co-za","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sandton, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-15T00:00:00Z","board_verified":false,"closed_at":null,"days_open":59,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":59},"description":"Data and Operational Support Specialist \r\nAbout Discovery \r\nDiscovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.\n\nAbout Discovery Corporate & Employee Benefits\r\nDiscovery Corporate and Employee Benefits is the first and only employee benefits provider to be shaping employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees.\r\nAbout Umbrella Fund\n\nWorking in a high-performance organization that prides itself in attracting the finest talent, we challenge ourselves to find solutions that make a difference in the world. Our environment is always buzzing with energy and smart, motivated people working on finding the best way to move forward. Umbrella Funds thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders. It is important for our employees to provide a world-class service to our internal and external clients, thereby ensuring long and sustainable relationships.\n\nKey Purpose of the role \r\nThe position is responsible for managing complex tasks and performing and managing detailed system testing tasks within the Umbrella Fund Operations e.g. send trade instructions to Discovery Invest, monitor price tolerances and benchmarks, Regulation 28 reporting, Implementing bulk client investment changes, investment administration in general, Project management, Production error handling, root cause analysis, profit/loss and 13 A calculations, Broker commission processing. The incumbent must ensure that the processes and procedures are relevant, best practices identified, business improvement opportunities investigated. Understanding the business requirements, and through a structured process, document, validate and translate it into Business Requirements that are used by developers to craft a technical solution. Translate the business vision into the design. Working with multiple business areas and multiple teams. The individual additionally needs to document, perform detailed system testing and provide feedback on test results, defects identified and make these visible timeously to the necessary stakeholders and ensure that the current processes and procedures are understood to ensure any system enhancements meet business and regularity objectives. Additionally the individual must ensure that best practices are identified and business improvement opportunities are investigated. \n\nAreas of responsibility may include but not limited to\n\nProcessing of all daily and monthly transactional activity within agree service levels.\n\nImplement processes and procedures and ensure required services in respect of the Umbrella Fund operations are conducted timeously and efficiently.\n\nEnsures delivery of key operational attributes such as system testing, data completeness and data quality.\n\nProactively identify and correct production issues and data errors. Make recommendations to improve efficiencies based on metrics.\n\nCommunicate and collaborate effectively with stakeholders to resolve queries and ensure client expectations are met.\n\nPrepare management reports for submission to superior. Update SOP’s with changes to the process where required.\n\nDevelop and maintain excellent business relations with internal and external brokers.\n\nFollow a structured process to listen to, understand and document client requirements. If needed, facilitate activities like interviews or JAD sessions to expand the understanding of the business requirements. If required, perform analytical tasks, data extracts, run queries or any other form of analysis to gather information. Following up with clients to clear up ambiguity and possible misunderstanding.\n\nPerform profit and loss calculations and data analytics\n\nEnsure that day to day administration is accurate, compliant and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules. Ensures delivery of key operational attributes such as data completeness and data quality.\n\nCollaborate with testers, BA’s, developers, designers and other business experts to ensure testing requirements are fully understood.\n\nImplement efficient test processes, procedures and scenarios, which will ensure system enhancements are adequate, and fit for business and regulatory requirements in respect of pension fund administration.\n\nEnsures delivery of key operational attributes such as system testing, data accuracy, completeness and data quality.\n\nProactively identify, log and escalate production issues and data errors. Make recommendations to improve efficiencies based on metrics.\n\nCommunicate and collaborate effectively with stakeholders to resolve testing queries to ensure business expectations are met.\n\nWrite and execute test cases in line with agreed testing standards and practices. Document defects and make these visible to all stakeholders \n\nDevelop and maintain excellent business relations with all stakeholders.\n\nFollow a structured process to listen, understand and document testing requirements. If required, perform analytical tasks, data extracts, run queries or any other form of analysis to gather information. Follow up with IT, developers and software vendors to clear up ambiguity and possible misunderstanding.\n\nPerform detailed test and data analytics.\n\nEnsure that day to day administration will be accurate, compliant post system deployments\n\nDetailed understanding and knowledge of Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules.\n\nCollaborate with testers, BA’s, developers, designers and other business experts to ensure testing requirements are fully understood.\n\nPersonal Attributes and Skills \r\nThe successful candidate must demonstrate the following competencies: \n\nDrives Results\n\nValues Driven\n\nOptimistic\n\nLearns on the Fly\n\nResilient\n\nInstils Trust\n\nProblem Solver\n\nAnalytical\n\nWorking with people\n\nRelating and networking\n\nWriting and reporting\n\nApplying expertise and technology\n\nAdditional attributes\r\n\nAnalytical and problem-solving skills\n\nWorking with people\n\nRelating and networking\n\nWriting and reporting\n\nApplying expertise and technology\n\nAttention to detail\n\nCoping with pressure and setbacks\n\nAttention to detail\n\nEducation and Experience\r\n\nMatric\n\nDiploma in IT/BSc/B Com Informatics or relevant experience or proven relevant experience \n\nProduct and process knowledge - Advantageous\n\n 2 - 3 years relevant experience - Essential\n\nAdvanced excel skills – Essential\n\nData analysis and interpretation (Large data sets) – Essential\n\nEnd user system functionality testing and test case reporting – Advantageous\n\nCompiling MI/BI reports, Admin reports, ADHOC report requests from large data sets\n\nTechnical Skills – Statistical analysis and reporting, Problem solving, Root Cause Analysis, Business writing (reports) and presentation\n\nEMPLOYMENT EQUITY \n\nThe Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. 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