{"id":3544707,"url":"https://alion.io/job/disguise-it-support-specialist","title":"IT Support Specialist","company":{"id":172177,"name":"disguise","domain":"disguise.one","url":"https://alion.io/company/disguise-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":60000,"currency":"USD","period":"year","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"DNS","optional":false},{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Slack","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-10-30T17:17:49Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T19:29:38Z","board_verified":false,"closed_at":"2026-11-02T19:29:38Z","days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Role: IT Support Specialist Department: IT Location: Atlanta, hybrid Reports into: Director of IT, UK based Type: Full Time\nAbout the role\nWe are seeking an IT Support Specialist based in the Atlanta office to serve as a key point of contact for help desk requests across our global offices. This is a hands-on role combining both desk-side and remote support, ensuring timely and effective resolution of IT issues for teams worldwide.\nWhat you will do \nProvide first- and second-line technical support to users across global offices, both remotely and in person\n\nAct as a primary point of contact for help desk requests, ensuring timely resolution and excellent user experience\n\nTroubleshoot hardware, software, and network issues across Windows, macOS, and common business applications\n\nManage user accounts, permissions, and access across core systems (e.g. Google Workspace, Microsoft 365, Slack)\n\nSet up, configure, and maintain laptops, workstations, and mobile devices\n\nSupport onboarding and offboarding processes, ensuring a smooth experience for new starters and leavers\n\nMonitor and manage ticket queues, prioritising and escalating issues where necessary\n\nMaintain accurate documentation of systems, processes, and common fixes\n\nCollaborate with IT engineers to resolve complex issues and improve support processes\n\nContribute to continuous improvement of IT services, tools, and user support standards\n\nExperience we are looking for \nProven experience in an IT support or help desk role\n\nHands-on experience supporting Google Workspace (G Suite)and/or Microsoft Azureenvironments\n\nExperience managing users and permissions in tools such as Slack, Google Admin, and Azure AD\n\nStrong troubleshooting skills across Windows and macOS environments\n\nExperience with endpoint management / MDM tools(e.g. Intune, Kandji, or similar)\n\nFamiliarity with ticketing systems(e.g. Jira Service Management, Zendesk, Freshservice)\n\nUnderstanding of network fundamentals(Wi-Fi, VPNs, DNS, basic troubleshooting)\n\nExperience setting up and supporting laptops, mobile devices, and peripherals\n\nAbility to support a remote / hybrid and globally distributed workforce\n\nStrong communication skills with a focus on user experience and clear problem-solving\n\nSkills, behaviours and values we are looking for:\nTechnical Expertise: Good understanding of IT systems, hardware/software troubleshooting, and network administration to provide timely, effective support.\nProblem-Solving Abilities: Skilled in diagnosing and resolving issues with a structured, methodical approach, ensuring quick and accurate solutions.\nClear Communication: Ability to explain technical concepts in simple terms to both technical teams and non-technical users, ensuring clarity and transparency.\nCustomer-Centric: Excellent customer service skills, with a focus on understanding user needs and delivering a positive support experience.\nAttention to Detail: High standard of accuracy in troubleshooting, documentation, and reporting, ensuring no details are overlooked and issues are fully resolved.\nProactive & Driven: Demonstrates a proactive mindset, identifying potential problems before they escalate and continuously seeking ways to improve processes.\nAccountability: Takes ownership of assigned tasks and incidents, managing priorities effectively to ensure issues are resolved in a timely and efficient manner.\nAdaptability & Resilience: Comfortable working in a fast-paced environment, quickly adjusting to new technologies, evolving business needs, and high-pressure situations with a positive attitude.\nCollaboration & Teamwork: Works well within cross-functional teams, actively sharing knowledge, offering support, and learning from colleagues to continuously improve team performance.\nThis is the the basic salary range for U.S. based candidates\nCompensation for candidates based outside the U.S. will be determined in line with local market benchmarks and internal equity\nBasic Salary Range\n$50,000—$60,000 USD\nAbout Disguise\nDisguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real-time spectacle.\nWe partner with the biggest entertainment brands and companies in the world to deliver the A-list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. Working with Disney, Snapchat, Netflix, ESPN, the Burj Khalifa, and Adele, Disguise is the number one partner delivering the next dimension of entertainment. \nWatch our showreel\nDon’t Disguise your differences.\nInnovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere. \nOur values\nHonest. We are real with ourselves and our clients and share our ideas with openness and transparency. \nEvolutionary. We innovate using our user’s ever-changing needs so our technology remains ahead-of-the-game.\nFearless. We take the best path, not the easiest, and innovate where it’s right, not where it’s simplest.\nResilience. We don’t give up until we find the right solution, even if it means going outside our remit.\nBelong. We create an environment where everyone feels like they belong and is empowered to do their best work.\nOur benefits\nWe have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include:\nUnlimited Paid Time Off - with minimum time you must take set at 20% above statutory\nHybrid working between home and our offices (dependent on role and location)\nMental health and wellbeing support - subscription to the Calm app, mental health first-aid buddies, employee assistance programmes\nGig allowance - £400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries\nBelonging policies - including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning\nTraining, coaching & mentoring","description_format":"text","description_chars":6270,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Pro AV & Digital Signage","Video Production"],"lifecycle":[{"event":"open","at":"2026-10-30T20:22:29Z"},{"event":"close","at":"2026-11-02T19:29:38Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/disguise-it-support-specialist","json_url":"https://alion.io/job/disguise-it-support-specialist.json","meta":{"generated_at":"2026-11-05T13:46:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17751,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172177},"rest":"https://alion.io/mcp/rest/get_company?id=172177"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdisguise-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdisguise-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdisguise-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/disguise-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdisguise-it-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3544707}},{"tool":"search_jobs","arguments":{"company":"disguise.one","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3544707},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}