{"id":3147255,"url":"https://alion.io/job/disguise-operations-lead","title":"Operations Lead","company":{"id":172177,"name":"disguise","domain":"disguise.one","url":"https://alion.io/company/disguise-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":128000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":71},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Google Sheets","optional":false}],"status":"live","first_seen_at":"2026-10-23T09:47:42Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-29T00:54:03Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job description\nRole: Operations Lead\nDepartment: Operations (Business Excellence)\nLocation: London HQ, hybrid\nDirect reports: None \nContract: 6 months\nRole purpose\nThe Operations Lead keeps Disguise's global product and services fulfilment running smoothly and efficiently, so customer orders are processed, licensed and shipped on time. The role owns the Operations department's fulfilment processes and documentation, and is the operational point of contact for EMEA sales, with escalation support for APAC.\nWith Revenue Operations and the Deal Desk now in place, the role focuses on fulfilment: what happens once an order is ready to process, through to delivery.\nKey responsibilities\nAct as a senior member of the Operations team for the day-to-day running of Disguise's global fulfilment, making sure orders are processed and shipped as quickly and efficiently as possible\nProcess orders in Salesforce day to day, and use and enforce Salesforce, including dashboards and custom reports, to keep fulfilment efficient\nWork closely with EMEA sales teams and act as an escalation point for APAC, working alongside colleagues through local issues and helping Operations Coordinators and dotted-line colleagues take responsibility while following process\nTake ownership of situations that need special attention and see them through to resolution\nWork with the Global Head of Operations and the Global Logistics Manager so stock is positioned in each region ahead of monthly fulfilment\nRepresent Operations on the monthly EMEA Sales/Ops alignment call with Finance and Rev Ops, and support the Finance-led APAC call on logistics questions\nWork with Rev Ops, Finance, Product and Marketing on product and services fulfilment, including new product and service launches\nWork with the Deal Desk Coordinator so changes to fulfilment processes are reflected in sales training\nMaintain accurate asset tracking of software and licence stock, working with Procurement and the Head of Supply Chain so enough is on order to meet the live demand forecast\nReview production forecasts with the Head of Supply Chain and Procurement, highlighting spikes in demand from upcoming sales opportunities\nWork with the Supply Chain team on delivery of accessories to customers where appropriate\nOwn process documentation and communication templates for the department, and keep them current on Confluence\nMake sure the Operations team gives excellent service to internal and external stakeholders\nFulfil licences to customers as part of order fulfilment, using the automated production licence bundles, and work with other operations teams on NPI and process improvements\nHow success is measured\nOrders processed and shipped on time, including in time for month, quarter and year-end close so revenue can be recognised\nOrder processing accuracy and Salesforce data quality\nStock and licence availability against the monthly demand forecast, with no avoidable shortfalls\nFulfilment issues resolved or escalated within agreed timescales\nProcess documentation current on Confluence\nDecision-making authority\nSets own priorities within the monthly fulfilment plan and decides how fulfilment issues are triaged and resolved. The role holds no budget; spend follows the Operations approval route, and the role is expected to spend carefully and flag avoidable cost.\nKey relationships\n Internal: Global Operations, Global Logistics Manager, Supply Chain and Procurement, Manufacturing, Deal Desk, Rev Ops, Finance, Sales (EMEA and APAC), Product and Marketing\nExternal: customers, on order and delivery queries\nEssential experience and knowledge\nAt least three years' experience in a logistics, supply chain or operations role within a hi-tech production or electromechanical components environment\nDay-to-day order processing experience in a CRM or ERP system (Salesforce)\nExperience guiding and motivating colleagues, formally or informally\nComputer literacy: competent in Excel, Google Sheets and/or other data handling software\nDesirable: experience of medium or high volume manufacture with a high cost of goods\nSkills and behaviours\nProblem solving and critical thinking: finds more than one route to an outcome and triages issues calmly\nStrong communicator: adapts to different stakeholders across regions and remits\nCustomer service mindset: internally and externally\nOwnership: sees issues through to resolution, with a \"no task is too small\" approach in a crisis\nDelegation: spots tasks that can be handed to others, and leads by example\nCost consciousness: spends effectively and looks for avoidable cost\nAdaptable: positive about change and effective in a fast-paced environment\nDiscreet: honest and trustworthy with confidential commercial information\nAbout Disguise\nDisguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real-time spectacle.\nWe partner with the biggest entertainment brands and companies in the world to deliver the A-list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. Working with Disney, Snapchat, Netflix, ESPN, the Burj Khalifa, and Adele, Disguise is the number one partner delivering the next dimension of entertainment. \nWatch our showreel\nDon’t Disguise your differences.\nInnovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere. \nOur values\nHonest. We are real with ourselves and our clients and share our ideas with openness and transparency. \nEvolutionary. We innovate using our user’s ever-changing needs so our technology remains ahead-of-the-game.\nFearless. We take the best path, not the easiest, and innovate where it’s right, not where it’s simplest.\nResilience. We don’t give up until we find the right solution, even if it means going outside our remit.\nBelong. We create an environment where everyone feels like they belong and is empowered to do their best work.\nOur benefits\nWe have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include:\nUnlimited Paid Time Off - with minimum time you must take set at 20% above statutory\nHybrid working between home and our offices (dependent on role and location)\nMental health and wellbeing support - subscription to the Calm app, mental health first-aid buddies, employee assistance programmes\nGig allowance - £400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries\nBelonging policies - including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning\nTraining, coaching & mentoring","description_format":"text","description_chars":7017,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Pro AV & Digital Signage","Video Production"],"lifecycle":[{"event":"open","at":"2026-10-23T10:46:55Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":23,"reasons":["conf:2","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/disguise-operations-lead","json_url":"https://alion.io/job/disguise-operations-lead.json","meta":{"generated_at":"2026-10-29T04:02:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6200,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172177},"rest":"https://alion.io/mcp/rest/get_company?id=172177"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdisguise-operations-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdisguise-operations-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdisguise-operations-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/disguise-operations-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdisguise-operations-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3147255}},{"tool":"search_jobs","arguments":{"company":"disguise.one","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3147255},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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