Residential Operations Leader

Residential Operations Leader - Portage, MI

DISHER is partnering with a well-established, local construction company to identify a Residential Operations Leader to join their team in Portage, MI. This individual will own the full lifecycle of residential production - from land development and infrastructure through home construction and customer care - ensuring seamless delivery across multiple communities while driving operational excellence, team development, and profitable growth.

What it's like to work here:

This company has a history of high retention, promoting from within, and a high level of transparency throughout the whole organization. They live, day by day, by 5 core values: Do the right thing, be client focused, have a positive attitude, be a team player, and be proud of what we do. As an important member of this team, you will have a direct impact on developing processes and making suggestions to continuously improve what has already worked in the past. The residential group is growth-minded and always open to new ideas, welcoming those with ambition, vision, and a servant-leader mindset.

What you will get to do:

• Lead the full lifecycle of residential delivery from land development and infrastructure through home construction, closeout, and warranty.
• Oversee operations across multiple communities, ensuring predictable starts, cycle times, and completions.
• Align and coordinate land, construction, procurement, and customer care as one integrated production system.
• Build and manage a team of leaders across several product segments and communities.
• Implement and refine operating systems, standards, and KPIs for safety, quality, schedule, and cost.
• Drive continuous improvement and lean practices to eliminate waste, reduce variability, and improve homeowner experience.
• Partner closely with Sales, Design, Development, Finance, and HR to balance volume, capacity, and gross margin.
• Use data and dashboards to monitor performance, anticipate risks, and guide operational decisions.
• Shape trade partner and procurement strategies in support of scale, reliability, and profitability.
• Champion a culture of accountability, collaboration, and servant leadership within the residential team.

What will make you successful:

• 15+ years of residential construction/operations experience, with significant time in senior leadership across multiple functions.
• Bachelor's degree in Construction Management, Architecture, Engineering, Business, or related field.
• Proven success leading multi-community homebuilding operations with large, multi-level teams.
• Deep understanding of both horizontal (land/infrastructure) and vertical (homebuilding) delivery.
• Strong financial acumen in estimating, scheduling, cost control, and margin management.
• Track record of building disciplined operating systems and using KPIs to drive performance.
• Experience applying lean and continuous improvement in a production homebuilding environment.
• Ability to lead leaders: coaching, developing, and holding them accountable to clear standards.
• Servant-leader style that is empowering, authentic, and effective with both field and office teams.
• Excellent cross-functional communication and influence skills with executives and peers.
• Comfort operating in both office and field settings, with regular presence in active communities.