{"id":1600752,"url":"https://alion.io/job/distillersr-solution-engineer","title":"Solution Engineer","company":{"id":2083891,"name":"DistillerSR","domain":"distillersr.com","url":"https://alion.io/company/distillersr","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kanata, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":79000,"max":91000,"currency":"USD","period":"year","gross":null,"usd_annual":91000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"LLM","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Agile","optional":true},{"name":"JavaScript","optional":true},{"name":"Python","optional":true},{"name":"Sass","optional":true}],"status":"live","first_seen_at":"2026-08-21T00:00:00Z","employer_posted_date":"2026-08-21","last_verified_at":"2026-10-01T19:08:37Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":42},"description":"About Us:\nBehind every innovative new medical device, new healthcare policy, and research into new treatments, there’s a literature review. At DistillerSR Inc., we’re changing the way that scientific research is conducted. Founded in 2008, DistillerSR is the world’s leading AI-enabled workflow automation and evidence management platform for streamlining the production of critical literature-based health research.\nDistillerSR is used by 80% of the top 10 global medical device and pharmaceutical companies to inform life-changing product research, prepare regulatory submissions and to monitor for safety issues with medical products once in market. At DistillerSR, we have three core values: Always Leading, Always Innovating, and Always Trusted. Our amazing team lives these values every day and our customers trust us to bring them innovative, world-leading solutions that power their important work.\nScope of the Role:\nIn this multifaceted role, the Solution Engineer serves as the functional and technical lead for DistillerSR solution project delivery and ongoing customer success initiatives. The Solution Engineer is an exceptional communicator and possesses competencies in business analysis, software configuration, quality assurance, documentation, account management, and client relationship management. As a Solution Engineer, you will be an integral part of providing the highest quality of service to our global network of customers, ensuring long-term product adoption and success.\nDuties & Responsibilities:\nAct as a trusted technical advisor, providing expert guidance and hands-on assistance in deploying, managing, and optimizing our software solutions.\nBuild and maintain strong relationships with assigned named accounts to drive long-term customer success and value.\nManage multiple projects, accounts, deadlines, and milestones over extended project durations.\nFacilitate and lead requirements-gathering workshops and document solution designs.\nGuide the configuration of DistillerSR software solutions to employ best practices that will enable customers to successfully maximize adoption, ensuring they get the highest level of value from the product. \nConfigure DistillerSR to satisfy client-specific business processes, rules, and functional requirements.\nLead business requirements for integration, data conversion, and complex business logic.\nVerify fully configured solutions to ensure expected results and alignment with customer objectives.\nSupport client User Acceptance Testing, issue triage, and resolution during solution delivery.\nDesign and implement AI driven workflows within DistillerSR and LLMs.\nProvide ongoing knowledge transfer to client project team members throughout the project lifecycle.\nAnalyze customer usage data to identify opportunities for increasing product adoption and optimizing business processes.\nConduct regular customer check-ins to ensure customer satisfaction, identify risks, and develop action plans to mitigate churn.\nTrack, communicate, and escalate critical client concerns internally while mobilizing resources to find solutions.\nConduct quarterly ROI meetings with customers to assess value delivered and identify areas for improvement.\nCollaborate cross-functionally with Sales, Marketing, Product Development, and other departments to drive product adoption and revenue protection.\nAct as the highest level of expert on the product internally, and advise other departments when they need a deep understanding of an issue.\nMaintain expertise in DistillerSR's product and domain offerings; work closely with the product team to advocate for customer-driven product decisions.\nParticipate in continuous improvement initiatives and assist with drafting services-related policies, procedures, and work instructions.\nIdentify opportunities for product expansion within customer accounts and pass those on to the Account Executives if additional licensing is needed to support it.\nEnsure customer satisfaction through product knowledge, technical expertise, responsiveness, and professionalism.\nAbility to travel internationally, up to 15% of the time.\nRequirements\nRequired Qualifications:\nUniversity degree or college diploma with a concentration in Computer Science, Information Systems, Business, Commerce, or equivalent experience.\nMinimum of two years of relevant experience in software implementation, consulting, or account management.\nExcellent communication, presentation, facilitation, time management, and interpersonal skills.\nStrong technical skills, including an understanding of API, LLM, & MCP technologies\nStrong client relationship skills with a proven ability to manage expectations and drive adoption.\nExperience defining and documenting business processes and transaction flows.\nExperience configuring business logic in a web-based platform (no programming skills required).\nWorking knowledge of the software delivery life cycle.\nExperience conducting quarterly business reviews or ROI assessments with customers.\nDemonstrates professionalism in a customer-facing role.\nStrong cross-functional collaboration skills \nWell-developed computer skills, including proficiency with Microsoft Office and Google Workspace tools.\nPreferred Qualifications:\nExperience with Python and APIs, scripting (Python, JavaScript, XML, JSON) or automation tools.\nPrevious experience in a SaaS or software development environment.\nCompensation\nSalary Range: $79,000 to $91,000\nCompensation is determined based on factors such as experience, skills, and overall fit for the role. If you’re excited about the opportunity but the listed salary range doesn’t fully align with your expectations, we still encourage you toapply. We’re open to discussing a competitive package that reflects your background and expertise.\nBenefits\nWe're a dynamic and innovative B2B SasS firm who leads in our market and we're looking for agile, growth-minded individuals who want to join and make a positive impact doing purposeful work. We offer:\nFlexible work hours and work arrangements\nBenefits coverage from Day One\nAnnual winter holiday shutdown\nThree weeks vacation\nWellness reimbursement\nProfessional development support\nCareer growth opportunities\nGreat culture working in the heart of the Kanata North Tech Park\nAs part of our recruitment process, we may utilize artificial intelligence tools to support or assist the review of applications. These tools may help us identify candidates whose qualifications best match job requirements.\nDistillerSR Inc. is committed to providing a respectful, welcoming, and inclusive work environment where every single employee can bring their full self to work, thrive, and be successful. Please let us know if you need any accommodation during the recruitment process.","description_format":"text","description_chars":6763,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Growth opportunities","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Spirits & Distilled Beverages","Health & Medical Electronics","Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-10-01T19:08:37Z"}],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.489,"p_room":0.35,"age_days":42,"expected_fill_days":21,"reasons":["conf:5","win:tail"],"computed_at":"2026-10-02T01:06:01Z"},"pay":{"stated_usd_annual":91000,"is_top_pay":false},"html_url":"https://alion.io/job/distillersr-solution-engineer","json_url":"https://alion.io/job/distillersr-solution-engineer.json","meta":{"generated_at":"2026-10-02T01:06:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1154,"day_limit":5000,"remaining_today":3846,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}