{"id":186190,"url":"https://alion.io/job/distributionstox-application-support-technician","title":"Application Support Technician","company":{"id":15108,"name":"Distribution Stox","domain":"distributionstox.ca","url":"https://alion.io/company/distributionstox","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boucherville, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":90000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":28},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-09-01T15:46:49Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-24T06:36:46Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"2 Permanent Positions Available\nPossible Locations: Boucherville or Québec City\nAt Unimax, we empower people who carve their own path. Through our various divisions, including tire distribution (Distribution Stox), wheel and rim distribution (RSSW), and our retail network (Point S, V1, Otobox, and Local Tire Centre), we bring together complementary areas of expertise to build a high-performing and agile Canadian organization.\nOur success is built on clear foundations: collaboration, collective strength, and entrepreneurial respect. Here, every team member contributes to meaningful, high-impact projects in an environment where expertise and initiative are recognized and valued.\n Reporting to the Director, Infrastructure and Cybersecurity, the Application Support Technician serves as the subject matter expert and primary resource for Unimax's critical business systems, including our ERP (Microsoft Dynamics 365), WMS and TMS (Manhattan), CRM (Salesforce), B2B and B2C web platforms, as well as our fleet of Zebra and Honeywell mobile devices.\nThis role combines technical support, application configuration, business needs analysis, and the translation of those needs into functional specifications. It requires a high degree of autonomy and a strong commitment to internal customer service.\nKey Responsibilities\nSystem Support and Expertise (Level 2)\nAnalyze support tickets and requests to diagnose root causes beyond standard procedures.\nManage user access to business applications.\nSupport B2B and B2C web platforms.\nManage Zebra and Honeywell mobile devices through the MDM platform.\nSupport the Salesforce CRM.\nAssist with testing and validation activities.\nProduce documentation and procedures.\nCorrect erroneous data or transactions directly within systems (ERP, EDI, CapturePoint).\nExpertise and Continuous Improvement (Partial Level 3)\nSupport and act as a subject matter expert for Microsoft Dynamics 365.\nSupport and act as a subject matter expert for Manhattan WMS and TMS.\nBe responsible for application configurations.\nAnalyze business requirements and operational processes.\nTranslate business requirements into functional specifications.\nParticipate in the implementation of system enhancements and new functionalities.\nTroubleshoot EDI mappings and integrations when transmission or formatting issues occur.\nCollaborate with internal developers or external vendors on system modifications and fixes.\nMonitoring and Operations\nPerform daily system monitoring to identify and prevent incidents before they impact operations.\nProvide proactive support during critical operational periods.\n Education and Experience\nDEP in Computer Support or equivalent training.\n5 to 8 years of experience in application support or a Cloud ERP environment.\nTechnical support experience is considered an asset.\nKnowledge of EDI.\nTechnical Skills\nIntermediate Excel skills (VLOOKUP, Pivot Tables).\nExperience supporting WMS and TMS solutions.\nStrong knowledge of Manhattan WMS/TMS is an asset.\nStrong knowledge of Microsoft Dynamics 365 is an asset.\nKnowledge of Azure Data Studio.\nAbility to read and interpret system logs to diagnose issues.\nCustomer Service Excellence\nStrong ability to manage priorities.\nExcellent follow-up and communication with internal clients.\nProactive mindset and adaptability to various challenges.\nStrong stress management skills, especially during peak periods or critical incidents.\nAbility to explain technical concepts to non-technical users.\nBilingualism (French and English, intermediate to advanced level) is required due to the organization's nationwide operations and the need for effective communication across regions.\nSpecial Conditions\nAvailability to work occasionally outside normal business hours.\nParticipation in a 24/7 on-call rotation, one week out of four (Level 2 support, with approximately a 10% likelihood of actual intervention).\nWorkload may occasionally exceed regular working hours during peak activity periods.\n Benefits Offered\nOur employees are important to us. That's why we are committed to providing working conditions and benefits that reflect their valuable contribution.\nWork Schedule\nRemote Work Program\nFlexible Schedule\n37.5-Hour Work Week\nSummer Schedule: Finish at Noon on Fridays\nComprehensive Benefits Package\nGroup insurance tailored to your needs\nGroup RRSP with employer contribution\nDialogue Telemedicine\nHealth Spending Account\nWellness Account ($300 to $700 for sports activities, wellness initiatives, personal development, etc.)\nEmployee Assistance Program\nCompany-provided laptop\nExcellent discounts on tires and accessories\nAnnual allowance for our corporate clothing store\nCareer Development\nTraining and Development Program\nGrow your career with Unimax in an environment where advancement opportunities match your ambitions\nEmployee Referral Program (up to $1,000 reward)\nWork Environment\nHighly active social club\nPopcorn machine and fresh fruit\nFree parking\nElectric vehicle charging station on site\nAnd much more!\nAbout Unimax\nFounded in 1979 and headquartered in Boucherville, Unimax is now a leading tire distributor in Canada.\nThrough our three divisions, Point S, Distribution Stox, and RSSW, along with a strong network of distribution centres and more than 1,300 points of sale across the country, we provide customers with national coverage and fast, efficient service.\nThanks to partnerships with the industry's leading manufacturers, we offer a complete range of products serving a diverse customer base across passenger, industrial, agricultural, and commercial markets.\nAs a growing organization, we continue to expand through innovation, network growth, and strategic acquisitions.\nAt Unimax, both our customers and employees are at the heart of everything we do. We value collaboration, expertise, and talent development in a dynamic environment where everyone can make a meaningful contribution to our collective success.\nLooking to make a real impact? Join us and become part of the Unimax journey.","description_format":"text","description_chars":6011,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Intermediate (B1)","optional":false},{"language":"English","level":"Intermediate (B1)","optional":false}]},"benefits":["Flexible schedule","Sports activities"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Warehousing","Industrial Real Estate"],"lifecycle":[{"event":"open","at":"2026-09-01T17:02:07Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"evidence":"Approved LMIA in the last two years","filings_12m":0,"filings_prev_12m":22,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:10:52+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.405,"p_room":0.35,"age_days":52,"expected_fill_days":10,"reasons":["conf:3","velocity","win:tail"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/distributionstox-application-support-technician","json_url":"https://alion.io/job/distributionstox-application-support-technician.json","meta":{"generated_at":"2026-10-24T09:45:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14158,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":15108},"rest":"https://alion.io/mcp/rest/get_company?id=15108"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdistributionstox-application-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdistributionstox-application-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdistributionstox-application-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/distributionstox-application-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdistributionstox-application-support-technician"}]}