Implementation Consultant, HCM

Position Summary The Implementation Consultant, HCM, plays a crucial role in ensuring a seamless transition for our clients as they onboard onto company services. Contributes to the successful implementation and integration of our Payroll and HR Solutions, enabling our clients to streamline their processes and achieve their business objectives. Leads a client’s full implementation by understanding their requirements and configuring our solutions to meet their needs. Uses a consultative approach to enable our clients to utilize our solutions to their fullest potential.

Essential Duties and Responsibilities Collaborate closely with clients to understand their specific payroll and HR requirements and gather necessary data for successful system configuration. Manage the full scope of implementation, from kick-off through go-live, managing realistic expectations throughout Partner with internal stakeholders, including Sales, Payroll, and Product teams, to understand our clients’ business needs and ensure a cohesive implementation process. Lead client meetings to effectively communicate implementation timelines, milestones, and project deliverables. Provide training and guidance to clients on how to use our HRIS system effectively, ensuring a smooth transition and user adoption. Troubleshoot and resolve any technical or process-related issues that arise during the implementation phase. Maintains Client Space (Customer Relationship Management System) throughout the client’s implementation phase by updating project milestones, tasks and collateral. Effectively transition clients to the service team for ongoing support once they are live to achieve client experience requirements. Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients. Attend webinars and training to stay up to date on best practices related to the company and department. Complete projects and other duties as assigned by supervisor. Knowledge, Skills, and Abilities Excellent communication and interpersonal skills (both written and verbal), with the ability to establish rapport with clients and internal teams Problem-solving mindset with the ability to analyze complex situations and provide effective solutions Exceptional attention to detail and strong analytical skills to conduct data analysis and quality control assessments Ability to effectively prioritize and re-prioritize as needed to meet changing business objectives and requirements Must be able to maintain organization, prioritize, and adjust priorities to balance workloads appropriately with the urgency of tasks. Must be able to remain calm under pressure and ensure communications remain professional in escalated or emotionally turbulent situations Constantly assesses the neatness, accuracy, thoroughness of the work assigned. Education & Experience Associate degree or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) preferred. At least 2 years of related work experience required Experience with iSolved required. HR/Payroll outsourcing industry knowledge required Proficiency in using payroll and HR software, with the ability to quickly learn and adapt to new systems Strong understanding of payroll and HR processes, regulations, and compliance requirements Proven track record of managing multiple implementation projects simultaneously and meeting deadlines Proficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed. Required Licenses And/Or Certifications

Industry certification is not required but would be beneficial to the role (i.e. FPC, CPP, PHR, SHRM-CP, PMP, etc.) N/A

Physical, Mental, & Communication Demands Physical Demands: Sedentary Work: Primarily involves sitting for extended periods while working at a desk or computer. Manual Dexterity: Frequent use of hands and fingers to operate a keyboard, mouse, calculator, printers, and other standard office equipment. Mobility: Occasional movement within the office to retrieve documents, access equipment, or collaborate with team members. Visual Acuity: Ability to review payroll data, system screens, and written documentation accurately, with reasonable accommodation as needed. Lifting & Carrying: Minimal physical effort required; may include handling files or light office materials. Mental Demands: Focus & Accuracy: Sustained concentration required to process payroll, review data, and ensure accuracy across multiple client accounts. Decision Making: Ability to make routine decisions using established policies, procedures, and guidelines. Attention to Detail: Consistently high level of accuracy needed when entering, reviewing, and validating payroll and HRIS information. Problem-Solving: Ability to identify errors, discrepancies, or system issues and take corrective action or escalate appropriately. Multitasking: Manage multiple client requests, payroll deadlines, and administrative tasks in a fast-paced environment. Stress Tolerance: Ability to remain calm and professional when working under deadlines or addressing client concerns.

Communication Demands: Verbal Communication: Regular interaction with clients and internal teams to provide updates, resolve issues, and explain processes clearly. Written Communication: Ability to prepare clear and concise emails, notes, and documentation related to payroll, HRIS, and service requests. Interpersonal Skills: Ability to build positive working relationships and communicate professionally with individuals at varying levels of technical understanding. Cultural Sensitivity: Communicate with individuals from diverse cultural backgrounds, demonstrating cultural awareness and sensitivity. Environmental Conditions

Indoor, office environment. May occasionally have moderate noise level from copiers, W2 or check printers, or co-workers.

Disclaimer

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

This position is eligible for the following benefits:

Health Insurance: Medical, dental, and vision coverage Retirement Plan: 401(k) with company match Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance. Additional Compensation: [e.g., signing bonus, commission structure] if applicable