{"id":4027685,"url":"https://alion.io/job/distro-service-operations-supervisor-5","title":"Service Operations Supervisor","company":{"id":3883115,"name":"Distro","domain":"distro.io","url":"https://alion.io/company/distro-3","size_band":"1-10","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":92,"open_postings":89,"ghost_share":0,"stale_share":0.539,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chandler, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-09T18:16:48Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-11T08:12:05Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Us Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a \"One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .\nPosition Summary The Service Operations Supervisor is responsible for managing client relationships, ensuring the seamless delivery of services, and supporting payroll and tax-related processes. This role involves coordinating user setup and training, facilitating client retention strategies, and acting as a liaison between clients and internal operations. The Service Supervisor will also oversee payroll processing, analyze data for process improvements, and provide guidance on tax and reporting requirements.\nEssential Duties and Responsibilities\nAct as the primary contact for assigned group of clients.\nCoordinate user set-up and provide training for client-facing web-based payroll, custom reporting software and service platforms.\nFacilitate proactive intervention steps for at-risk clients, collaborating with internal teams, clients, and business consultants for successful retention.\nManage client accounts by establishing and reinforcing strong relationships with clients, internal partners, brokers, and peers through proactive touch points and service recommendations.\nAct as a liaison between clients and internal operations to ensure seamless delivery of services in line with department SOPs.\nCoordinate and lead client meetings to review and discuss escalated issues or significant matters related to the client’s account.\nIdentify gaps in client processes and introduce new products and services based on identified client needs.\nManage and escalate client issues through various communication platforms, including submitting cases in Client Space to internal departments for resolution.\nDetermine and recommend annual increases and/or reductions to client’s administrative fees.\nAssist with client tax account registration guidance, provide education on payroll tax questions, and obtain clients' tax account login credentials when entering a new state.\nManage and escalate payroll tax notices and drive them to resolution.\nAssist and provide guidance with required state and federal reporting.\nEnsure timely and accurate payroll processing.\nReview processed payrolls and resolve payroll errors and issues; assist the team as needed.\nMonitor the work of Payroll Specialists who input payroll data and ensure payroll accuracy.\nAssist in payroll calculations and deductions.\nMaintain clear and consistent client communications.\nWork with the Quality Control Team to process current and prior year voids and resolve posted payroll errors.\nAnalyze payroll problems and provide appropriate resolutions.\nFacilitate frequent communication regarding Service Associates performance, recommend training areas, and assist with coaching employees.\nCollaborate with the Manager to implement changes, provide feedback on team performance, and escalate client issues.\nSchedule and facilitate weekly POD team huddles to discuss client escalations and learning opportunities.\nMarginal Functions\nBuild, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.\nAssist in organizing and maintaining shared team resources, such as checklists, templates, and reference materials.\nProvide occasional backup support for routine payroll processing during high-volume periods or team member absences.\nAttend webinars and training to stay up to date on best practices related to the company and department.\nKnowledge, Skills, and Abilities\nExcellent communication and interpersonal skills, with the ability to collaborate effectively across teams and build positive working relationships.\nStrong time-management skills, with the ability to prioritize effectively in a fast-paced environment.\nFlexibility to perform a variety of assignments within the office, including operating different equipment, running varied production jobs, and learning new processes as needed.\nStrong ability to collaborate effectively with internal departments to support seamless operations and workflow coordination.\nStrong work ethic and commitment to teamwork, contributing positively to a collaborative and supportive work environment.\nSound decision making abilities, including evaluating complex information and determining appropriate actions.\nHigh level of professionalism, reliability, and enthusiasm, contributing to a positive workplace culture.\nExceptional attention to detail, including the ability to thoroughly review printed documents and ensure they meet quality and accuracy standards.\nEducation & Experience\nHigh School Diploma required; 2+ years of PEO, ASO, HCM, multistate experience preferred or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs or job training programs).\n2-4 years of experience in customer service, payroll, HRIS, or related PEO/ASO/HCM environment preferred.\nPrevious supervisory experience.\nExperience in Microsoft Office software (Outlook, Teams, Excel, PowerPoint) and demonstrated ability to learn other applications as needed.\nRequired Licenses And/Or Certifications\nN/A\nPhysical, Mental, & Communication Demands\nPhysical Demands: Sedentary Work: Occasionally involves sitting for extended periods, often at a desk or computer. Manual Dexterity: Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Mobility: Occasionally walking or traversing throughout the office to meet with leaders and other employees. Visual Acuity: Ability to read and analyze data on a computer screen (or to read and analyze data with reasonable accommodation) and in printed materials. Lifting & Carrying: Minimal physical lifting required, but may involve handling documents, and lifting light office supplies.\nMental Demands: Strategic Thinking: High level of concentration required to develop and implement strategies. Decision Making: Ability to make quick, informed decisions based on data and market conditions. Attention to Detail: High level of accuracy needed for managing presentations, reports and communications. Problem-Solving: Continuous need to identify and resolve issues that may impact performance. Multitasking: Manage multiple tasks and projects simultaneously, often under tight deadlines. Stress Management: Ability to handle high-pressure situations calmly and effectively, especially when dealing with client concerns.\nCommunication Demands: Interpersonal Skills: Strong ability to build relationships and communicate effectively with employees, managers, clients, and external vendors. Cultural Sensitivity: Communicate with individuals from diverse cultural backgrounds, demonstrating cultural awareness and sensitivity. Written Communication: Prepare clear and concise documentation, including emails and notes. Verbal Communication: Conduct presentations and employee training sessions; provide clear instructions and support to clients, employees and managers.\nEnvironmental Conditions\nThis position is performed in a professional office environment and requires regular use of computers and standard office equipment. The work setting is climate-controlled with typical office lighting and low to moderate noise levels. The role involves extended periods of screen time, in-person collaboration and meetings, and minimal exposure to physical hazards.\nDisclaimer\nThis job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.\nBenefits\nHealth Insurance: Medical, dental, and vision coverage\nRetirement Plan: 401(k) with company match\nPaid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law\nOther Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.\nAdditional Compensation: [e.g., signing bonus, commission structure] if applicable","description_format":"text","description_chars":9189,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Life insurance","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-10T17:30:13Z"}],"visa":[],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.361,"p_room":1,"age_days":1,"expected_fill_days":14,"reasons":["conf:2","agency","stale_co","win:early","comp:junior,brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/distro-service-operations-supervisor-5","json_url":"https://alion.io/job/distro-service-operations-supervisor-5.json","meta":{"generated_at":"2026-11-11T09:24:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15552,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3883115},"rest":"https://alion.io/mcp/rest/get_company?id=3883115"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdistro-service-operations-supervisor-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdistro-service-operations-supervisor-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdistro-service-operations-supervisor-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/distro-service-operations-supervisor-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdistro-service-operations-supervisor-5"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4027685}},{"tool":"search_jobs","arguments":{"company":"distro.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4027685},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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