{"id":1319077,"url":"https://alion.io/job/divar-workplace-operations-experience-manager","title":"Workplace Operations & Experience Manager","company":{"id":62484,"name":"Divar","domain":"divar.ir","url":"https://alion.io/company/divar","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":363,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tehran, Iran"],"countries":["IR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-26T20:18:16Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-10-26T22:36:10Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"We are looking for someone to take ownership of the daily operations and overall experience of Divar's workplace - someone who ensures the office is clean, ready, well-equipped, and dependable every single day, while continuously finding better ways to deliver services and make use of the workspace.\nA significant portion of the services in this area are delivered through external contractors and vendors. Success in this role therefore depends above all on the ability to run day-to-day operations, manage contractors, establish clear standards, solve problems at their root, and drive improvement projects forward.\nThis person will report directly to the CHRO and, within the approved budget and standards, will have the authority and responsibility to design the service model, select solutions, improve processes, and recommend contractor selection or replacement.\nMission of the Role\nTo build a reliable, high-quality workplace that fits the way Divar's teams actually work - an environment that functions properly every day and supports focus, collaboration, and a better in-office experience.\nThe core focus of this role is running day-to-day operations to a high standard. Alongside that, we expect this person to proactively seek out improvement opportunities, get to the root cause of recurring issues, and continuously raise the level of service and the quality of the workplace.\nResponsibilities\nOperations & Service Quality\nEnsure workstations, meeting rooms, shared spaces, and pantries are ready every day.\nManage the food, hospitality, beverage, and day-to-day pantry experience.\nManage cleaning, catering, and other workplace service contractors, and monitor their performance.\nDefine clear standards for Workplace services and ensure they are consistently upheld.\nManage inventory and ensure timely supply of consumables and everyday essentials.\nBuild a clear process for logging, prioritizing, tracking, and closing out requests and issues.\nIdentify issues before they escalate into widespread disruption or recurring complaints.\nAnalyze recurring issues and turn them into lasting fixes in process, contractor management, or the service model.\nCoordinate the response to workplace disruptions and follow through until service is fully restored.\nSpace Experience & Utilization\nUnderstand how teams actually use the office and translate their real needs into better decisions about space and services.\nEnsure the environment supports focus, collaboration, meetings, and everyday interaction.\nMonitor desk, meeting room, and shared space occupancy and utilization using available data.\nUse data, observation, and employee feedback to identify improvement opportunities.\nPropose, pilot, and implement changes to layout, space usage, furniture, meeting rooms, and the service delivery model.\nMeasure the impact of changes and refine them based on actual usage and feedback.\nContractors, Projects & Budget\nDesign the right outsourcing model for services, balancing quality, expertise, flexibility, and cost.\nManage the full contractor lifecycle - from defining requirements and vendor selection through quality control and performance evaluation.\nPartner with Procurement, Finance, and Legal on service purchasing and contract management.\nManage workplace-related projects, from layout changes and refurbishments to redesigns and relocations.\nTranslate ambiguous needs into clear scope, timeline, budget, ownership, and deliverables.\nDrive projects from concept and feasibility through execution, delivery, and full punch-list closeout.\nManage the Workplace budget with quality, experience, speed of execution, cost, and long-term value in mind.\nProvide clear visibility into the status of operations, costs, contractors, projects, risks, and decisions that need to be made.\nTools, Automation & AI\nThis person is expected to treat digital tools, automation, and AI as a natural part of how they work - for example in analyzing data and feedback, managing requests, reporting, cost control, knowledge management, vendor evaluation, and reducing manual work and ad hoc follow-ups.\nThe goal of using these tools isn't technology for technology's sake - it's building operations that are more transparent, faster, and more reliable.\nResource Consumption & Waste\nReduce the consumption of resources and materials within Workplace's areas of control, without compromising service quality.\nImprove waste sorting and management processes, particularly around food, packaging, and single-use items.\nImplement practical, well-justified initiatives to reduce consumption and waste.\nCross-Team Collaboration\nSuccess in this role requires close collaboration with HR, IT, Finance, Procurement, Legal, and the teams responsible for building services and infrastructure.\nThis person is expected to clearly recognize boundaries of responsibility, precisely define requirements, and effectively follow through on cross-team matters until they're resolved.\nOn specialized matters - including HSE or technical issues - this person is expected to know when to bring in outside experts or consultants, and to properly manage scope and expected deliverables.\nRequirements\nRelevant experience in Workplace Management, Workplace Operations, Office Operations, or a related field.\nExperience running a workplace at meaningful scale and complexity.\nStrong ability to manage day-to-day operations while maintaining quality down to the details.\nExperience managing contractors and outsourced services.\nExperience managing workplace-related projects.\nAbility to build processes, standards, and systems for recurring operations.\nAbility to turn ambiguous problems into concrete action plans and deliverables.\nAbility to juggle multiple workstreams with multiple stakeholders simultaneously.\nA data-driven mindset and the ability to use operational, cost, and employee experience metrics.\nSound managerial judgment and the ability to make independent decisions in ambiguous situations.\nStrong negotiation skills and the ability to build productive professional relationships with contractors and internal colleagues.\nHigh follow-through and the ability to drive issues to full resolution.\nHands-on, ongoing familiarity with digital tools, automation, and AI, and the ability to use them to improve operational quality and efficiency.\nNice to Have\nExperience designing or redesigning a Workplace model.\nExperience running a multi-floor workplace or one with a hot-desking / flexible seating model.\nExperience with major office relocations, fit-outs, or redesigns.\nExperience managing multiple specialized contractors at the same time.\nExperience designing outsourcing models and evaluating vendors.\nFamiliarity with capacity and space utilization data analysis.\nBenefits\nYou'll have a great impact: Your contributions will be pivotal in our mission to serve millions of people.\nYou’ll be part of a team that values craftsmanship, speed, and innovation.\nWe offer health insurance, and a culture that values learning and autonomy.\nYou’ll be surrounded by people who care about doing great work - 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