{"id":645339,"url":"https://alion.io/job/divconcontrols-delta-controls-service-technician","title":"Delta Controls Service Technician","company":{"id":673045,"name":"Divcon","domain":"divconcontrols.com","url":"https://alion.io/company/divconcontrols","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"A","score":86,"open_postings":25,"ghost_share":0,"stale_share":0.36,"repost_share":0,"time_to_fill_p50_days":120,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":96000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3331},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-07-10T04:47:02Z","employer_posted_date":"2026-07-10","last_verified_at":"2026-10-22T05:26:25Z","board_verified":true,"closed_at":null,"days_open":104,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":104},"description":"About Divcon:\nDivcon delivers integrated automation solutions for HVAC, lighting, energy, and mission-critical systems. Based in Dallas, Texas, we design and deploy intelligent platforms that boost performance, reduce energy use, and ensure reliability in commercial, industrial, and data center environments. Using advanced technologies such as Allen-Bradley PLCs, Ignition SCADA, and Delta DDC, our experienced team partners with clients to deliver tailored, on-time, and high-performance systems. From complex BMS and EPMS deployments to scalable building controls, we bring deep technical expertise and a relentless commitment to quality. We do more than build systems. We empower performance.\nAbout the role:\nThe Lead Service Technician is responsible for providing on-site service, troubleshooting, maintenance, and support for Delta Controls Building Automation Systems (BAS). This role focuses on hands-on field work, ensuring customer systems operate reliably, efficiently, and in accordance with Divcon standards.\nThis is a customer-facing position requiring strong technical aptitude, practical problem-solving skills, and a commitment to service excellence. The Lead Service Technician will be responsible for supporting the technicians assigned to their team as the primary technical resource for troubleshooting customer issues. Lead Service Technician will also provide feedback to sales on quotes to confirm appropriate pricing is delivered to customers. Lead Service Technician will work with Field Service Manager and VP of Service to identify training opportunities for themselves and their teams to grow their technicians technical aptitude.\nKey Responsibilities:\nPerform on-site troubleshooting, diagnostics, and repair of Delta Controls BAS, including controllers, sensors, actuators, and networked devices.\nSupport commissioning, system startups, point-to-point verification, and functional testing under guidance of engineering or senior technicians.\nRespond to service calls, alarms, and customer-reported issues in a timely and professional manner.\nPerform firmware updates, configuration changes, and minor programming adjustments as directed.\nConduct scheduled preventative maintenance, system inspections, and health checks.\nIdentify failing or at-risk components and recommend corrective actions.\nAssist with system optimization to improve performance, reliability, and energy efficiency.\nServe as Divcon’s on-site representative, maintaining a professional and customer-focused approach at all times.\nClearly explain system issues, findings, and corrective actions to customers in non-technical terms.\nCoordinate with customers regarding access, scheduling, and service completion.\nAccurately document service activities, findings, and resolutions in Divcon’s service management system.\nRecord parts usage, system changes, and follow-up recommendations.\nCommunicate recurring issues or improvement opportunities to service leadership and engineering teams.\nWork closely with Service Engineers, Project Teams, and Controls Engineers for advanced troubleshooting or escalations.\nSupport handoff between project completion and ongoing service contracts.\nParticipate in knowledge sharing and continuous improvement initiatives.\nCoordinate best practices, training and support for all technicians assigned to the Lead Service Technician team.\nSuggest training courses (both external and internal) to leadership team for technicians.\nAssist office team in quoting new service work opportunities\nWork an on-call schedule as assigned.\nQualifications:\n6+ Years experience with Delta Controls (preferred) or similar BAS platforms (Tridium Niagara, Schneider, Siemens, Johnson Controls).\nAdvanced understanding of HVAC equipment, control devices, and BAS field wiring.\nAdvanced networking knowledge (IP addressing, BACnet, MSTP).\nAbility to read wiring diagrams, control drawings, and point lists.\nStrong troubleshooting skills and mechanical/electrical aptitude.\nExcellent communication skills and ability to interact professionally with customers.\nStrong attention to detail, organization, and documentation accuracy.\nValid driver’s license and ability to travel locally.\nExperience with remote monitoring platforms or service desk support environment\nPrevious experience performing corrective service or field diagnostics for BAS/HVAC systems.\nStrong leadership skills with the ability to motivate, develop, and hold team members accountable.\nStrong training and coaching skills with the ability to effectively develop employees and support continuous learning\nPhysical Requirements:\nRequires frequent travel by car or plane as needed to job sites.\nAbility to stand, walk, and move throughout job sites for extended periods.\nAbility to climb ladders, stairs and lifts as required\nAbility to bend, kneel, crouch, and work in tight or confined spaces\nAbility to lift, carry, and maneuver equipment and materials up to 50 pounds\nManual dexterity to handle tools, wiring, and small components\nAbility to work at heights and in varying indoor and outdoor conditions\nVisual keenness to read schematics, labels, and digital displays\nAbility to hear and respond to alarms, equipment sounds, and verbal instructions\nCapability to safely operate hand and power tools\nBenefits & Total Rewards:\nOpportunities for Growth\nHands-on training and career advancement in an exploding data-center industry.\nMedical, Dental, and Vision Insurance\nWe cover 100% of individual medical premiums and help offset the cost of family coverage.\n401K with Employer Match\nEligible after 90 days, with company matching to help you invest in your future.\nDisability Coverage\nBoth short- and long-term disability insurance provided at no cost to our employees.\nFlexible PTO\nTake time off when you need it, no accruing time necessary.\nField-Based Employee Benefits\nFor eligible field-based roles that require travel, Divcon covers all business travel expenses and provides a per diem, phone allowance, tools, and PPE at no cost. Eligible employees also receive paid training and additional reimbursable business expenses.\nDivcon does not accept unsolicited resumes from agencies. Agencies must have a signed agreement in place prior to submitting any candidate. 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