{"id":688868,"url":"https://alion.io/job/divergent-technologies-devops-support-specialist","title":"DevOps Support Specialist","company":{"id":58529,"name":"Divergent Technologies","domain":"divergent3d.com","url":"https://alion.io/company/divergent-technologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":84,"open_postings":24,"ghost_share":0,"stale_share":0.625,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-10-16T05:45:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Torrance, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":155000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":360},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Azure DevOps","optional":false},{"name":"Bitbucket","optional":false},{"name":"CI/CD","optional":false},{"name":"Confluence","optional":false},{"name":"Docker","optional":false},{"name":"GCP","optional":false},{"name":"Git","optional":false},{"name":"GitHub","optional":false},{"name":"GitHub Actions","optional":false},{"name":"GitLab","optional":false},{"name":"GitLab CI","optional":false},{"name":"Jenkins","optional":false},{"name":"Jira","optional":false},{"name":"Kubernetes","optional":false},{"name":"Platform Engineering","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"ServiceNow","optional":false},{"name":"Ansible","optional":true},{"name":"Configuration Management","optional":true},{"name":"Grafana","optional":true},{"name":"ITIL","optional":true},{"name":"JFrog Artifactory","optional":true},{"name":"Kibana","optional":true},{"name":"MinIO","optional":true},{"name":"Prometheus","optional":true},{"name":"Splunk","optional":true},{"name":"Terraform","optional":true},{"name":"Zabbix","optional":true}],"status":"live","first_seen_at":"2026-09-10T21:38:12Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-16T18:41:34Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"Divergent is building the new industrial age. Every day, our teams design, manufacture, and assemble advanced systems for some of the world’s most demanding industries. Our integrated engineering and manufacturing platform transforms complex designs into production-ready solutions, helping customers move faster, build smarter, and deliver critical systems when they matter most. Divergent is a qualified Tier 1 supplier to global automotive OEMs and supports leading U.S. aerospace and defense companies. \nJoin us and help push the boundaries of what can be built.\nPurpose\nWe are seeking a motivated and service-minded DevOps Support Specialist to join our team as the first line of support for our DevOps infrastructure and tooling. If you enjoy solving problems for other people, take pride in clear documentation, and want to build broad hands-on exposure across the entire DevOps lifecycle, we want to hear from you. As a DevOps Support Specialist at Divergent Technologies Inc., you will triage all incoming IT help desk tickets, resolve or route requests specific to our DevOps platforms, and partner with business teams to keep them productive and unblocked. You will also own and maintain our How-To pages in Confluence, ensuring self-service knowledge stays accurate, discoverable, and easy to follow. This role sits at the intersection of support and engineering and is an excellent path toward a deeper DevOps or platform engineering career. \nThe Role\nServe as the first point of contact for the IT help desk: monitor, triage, and prioritize all incoming tickets by urgency and business impact, and route complex issues to the appropriate engineering or platform team. \nRespond to and resolve support requests specific to DevOps infrastructure and tooling, including CI/CD pipelines, source control, build and artifact repositories, containers, cloud environments, and monitoring platforms. \nProvide hands-on support to business and engineering teams, helping them navigate DevOps tools, access requests, and established processes so they can stay productive. \nOwn and maintain the How-To pages in Confluence: author new articles, keep existing content current as tools and processes change, and continually expand coverage of the requests we see most often. \nManage access and provisioning requests for DevOps platforms in accordance with established security, licensing, and change-management practices. \nDocument issues, root causes, and resolutions in the ticketing system so that knowledge is captured rather than re-solved. \nIdentify recurring ticket patterns and drive them down through improved documentation, self-service tooling, or automation, partnering with DevOps engineers where deeper changes are required. \nAssist with routine operational tasks such as build agent health checks, pipeline reruns, license and account audits, and environment cleanup. \nEscalate and help coordinate response during outages or incidents affecting DevOps tooling, communicating status clearly to affected teams. \nContinuously build knowledge of our platforms and of industry DevOps practices and bring improvement ideas back to the team. \nBasic Qualifications\nAbility to lawfully access information and technology that is subject to US export controls \n2-5 years of experience in a DevOps, IT support, systems administration, or platform/infrastructure support role. \nBachelor’s degree in computer science, information technology, a related field, or equivalent practical experience. \nFundamental understanding of the DevOps lifecycle (plan, code, build, test, release, deploy, operate, monitor) and of the platforms and tools used to support each phase. \nWorking familiarity with source control and collaboration tools such as Git and GitHub, GitLab, or Bitbucket. \nWorking familiarity with CI/CD tooling such as Jenkins, GitHub Actions, GitLab CI, or Azure DevOps. \nExposure to containers and cloud platforms such as Docker, Kubernetes, AWS, Azure, or GCP. \nComfort with basic scripting (Bash, PowerShell, or Python) to investigate and resolve issues. \nExperience working in a ticketing system such as Jira or ServiceNow, and with a documentation platform such as Confluence. \nStrong troubleshooting skills and the ability to diagnose problems methodically and know when to escalate. \nExcellent written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences. \nStrong documentation habits, attention to detail, and a customer-service mindset. \nAbility to manage competing priorities and interruptions in a fast-paced environment. \nPreferred Qualifications\nExperience owning or substantially contributing to a technical knowledge base, ideally in Confluence. \nExposure to infrastructure as code and configuration management tools such as Terraform or Ansible. \nExposure to monitoring, logging, and observability tools such as Prometheus, Grafana, Zabbix, Kibana, or Splunk. \nFamiliarity with artifact and package management tools such as Artifactory, Nexus, or MinIO. \nFamiliarity with ITIL or another service-management framework. \nRelevant certifications such as AWS Cloud Practitioner or Solutions Architect Associate, Azure Fundamentals, CompTIA, or Kubernetes CKA/CKAD. \nExperience serving as an escalation point for internal developer or business teams. \nBasic understanding of network and system administration, and of security and compliance best practices. \nWork Environment\nThis is an on-site role located at our Torrance, CA headquarters. \nPrimary support coverage during standard business hours, with occasional participation in an escalation or on-call rotation for DevOps tooling incidents. \nPay Range\n$55.69—$75.35 USD\nWhat We Offer:\nHolistic Compensation Package: Enjoy a world-class compensation package that includes a competitive salary, equity plan, and discretionary results-based incentive bonus opportunities, ensuring you're truly valued for your contributions.\nWellness and Time Off: Embrace a healthy lifestyle with paid vacation, sick time, and company holidays, including a year-end shutdown to recharge. We support growing families with paid parental leave, recognizing the importance of bonding time.\nComprehensive Health and Wellness: Prioritize your well-being with our comprehensive health and wellness benefits, offering both HMO and Premium PPO options. Additionally, benefit from company-sponsored life insurance and short and long-term disability coverage for peace of mind.\nInvestment in Growth: We're committed to your professional development. Take advantage of reimbursement opportunities for learning and development initiatives, empowering you to continuously expand your skill set and reach peak performance.\nCollaborative and High-Performing Environment: Join our collaborative, dynamic, and high-performing team within a fast-paced, mission-driven company. Together, we're disrupting the traditional manufacturing industry, fostering innovation, and integrating people and technology to reduce our footprint. \nEqual Employment Opportunity\nDivergent is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected characteristic. Divergent provides affirmative action in employment for qualified Individuals with Disabilities and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.\nEEO Poster \nIn order to adjust to changes in our business, it may become necessary to add, remove or modify certain duties and responsibilities, or to reassign you to another job position. From time to time you may be asked to work on special projects or to assist with other work. Your cooperation and assistance in performing such additional work is expected. \n\nE-Verify: Right to Work\nOur company participates in E-Verify. E-Verify is a program that electronically confirms a candidate’s eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.\n Eligibility to Work Poster (English) | Eligibility to Work Poster (Spanish)\n\nLos Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO)\nPursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO), we will consider for employment qualified applicants with arrest and conviction records.\nNo agencies, no solicitations, and no calls please.","description_format":"text","description_chars":8821,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["3D Printers & Additive Manufacturing","Contract Manufacturing"],"lifecycle":[{"event":"open","at":"2026-09-11T00:42:31Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 4","filings_12m":0,"filings_prev_12m":4,"green_card_filings_12m":4,"median_offered_wage_usd":182500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.444,"p_room":0.72,"age_days":35,"expected_fill_days":54,"reasons":["conf:0","stale_co","win:mid","crowd:junior,brand"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/divergent-technologies-devops-support-specialist","json_url":"https://alion.io/job/divergent-technologies-devops-support-specialist.json","meta":{"generated_at":"2026-10-16T22:10:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3613,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58529},"rest":"https://alion.io/mcp/rest/get_company?id=58529"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdivergent-technologies-devops-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdivergent-technologies-devops-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdivergent-technologies-devops-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/divergent-technologies-devops-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdivergent-technologies-devops-support-specialist"}]}