{"id":3770169,"url":"https://alion.io/job/diversified-services-network-appeals-support-specialist","title":"Appeals Support Specialist","company":{"id":4416159,"name":"Diversified Services Network","domain":"dsnworldwide.com","url":"https://alion.io/company/dsnworldwide","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":90,"open_postings":10,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":6,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-04T21:22:06Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-13T02:35:21Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Appeals Support Specialist\nPosition Summary\nThe Appeals Support Specialist provides administrative and programmatic support for the appeals process. This position reviews appeal cases for procedural accuracy, identifies potential errors, supports hearing operations, processes appeal-related actions, and assists with the resolution of overpayment referrals.\nEssential Duties and Responsibilities\nReview appeals pending a hearing and taking appropriate actions to ensure cases are processed in accordance with established policies and timelines.\nAnalyze appeal cases to determine whether actions or errors contributed to the appeal filing.\nDocument findings, prepare detailed case summaries, identify corrective actions, and submit recommendations to designated staff for review and processing.\nProvide support for administrative hearings, including attendance as a designated representative or hearing participant when required.\nAssist in managing hearing schedules and maintaining coverage for scheduled proceedings to support efficient utilization of resources.\nReview appeal decisions and determine required follow-up actions based on hearing outcomes and procedures.\nProcess overpayment referrals resulting from appeal decisions, ensuring accuracy and compliance with applicable regulations.\nMaintain accurate case records, documentation, and tracking information related to appeals and hearing activities.\nCollaborate with staff, supervisors, and other stakeholders to resolve case issues and ensure timely completion of appeal-related tasks.\nAdhere to confidentiality requirements and maintain compliance with all applicable policies.\nRequired Qualifications\nAssociate degree.\nStrong analytical and critical thinking skills with the ability to identify discrepancies and procedural issues.\nExperience documenting findings and preparing clear summaries and recommendations.\nProficiency with case management systems and Microsoft Office applications.\nAbility to interpret policies, procedures, and regulations and apply them. \nExcellent written and verbal communication skills.\nStrong organizational skills and ability to manage multiple priorities in a high-volume environment.\nPreferred Qualifications\nExperience working with eligibility determination, appeals, or hearing processes.\nExperience reviewing case records, determining eligibility, or supporting administrative hearings. \nExperience processing overpayments, claims, or recovery actions.\nFamiliarity with administrative hearing procedures and legal documentation requirements.\nKnowledge, Skills, and Abilities\nAbility to analyze complex case information \nAbility to communicate findings clearly and professionally.\nAttention to detail and accuracy in case review and documentation.\nAbility to work independently while meeting productivity and quality standards.\nStrong customer service and stakeholder support skills.\nAbility to handle confidential and sensitive information with discretion.\nRate of pay: $20 hourly with benefits\nBenefits\n401(k)\nDental insurance\nVision Insurance\nDisability insurance\nEmployee assistance program\nHealth 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