{"id":3409535,"url":"https://alion.io/job/diversified-services-network-inc-senior-digital-platforms-support-engineer","title":"Senior Digital Platforms Support Engineer","company":{"id":4416159,"name":"Diversified Services Network, Inc.","domain":"dsnworldwide.com","url":"https://alion.io/company/dsnworldwide","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":88,"open_postings":9,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":6,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States","Peoria, United States","Dallas, United States","Broomfield, United States","Cary, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":78000,"max_usd":156000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":104},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Akamai","optional":false},{"name":"AWS","optional":false},{"name":"Incident Management","optional":false},{"name":"Next.js","optional":false},{"name":"React.js","optional":false},{"name":"Vercel","optional":false},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-10-28T17:19:42Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-01T20:41:40Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Senior Digital Platform Support Engineer\nDiversified Services Network, Inc. (DSN) is seeking a full-time Senior Digital Platform Support Engineer to join our team in your choice of our Chicago, IL, Peoria, IL, Dallas, TX, Broomfield, CO or Cary, NC office locations. We offer a remote/hybrid work model, full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!\nPosition Overview\nThe Senior Digital Platform Support Engineer will own the operational support, administration, reliability, and continuous improvement of a newly adopted Vercel hosting platform for enterprise web applications. As the platform’s first dedicated service owner, you will build its support model from the ground up - establishing processes, controls, and documentation - while partnering with development teams, product owners, architects, security teams, and external vendors to deliver high availability, performance, security, and scalability.\n Key Responsibilities\nStand up the Vercel platform as a secure, compliant, and repeatable service offering, bringing it to Level 3 (Defined) maturity under the organization’s Service Maturity Model\nComplete all 21 required service-offering artifacts and document alignment with IT General Controls (ITGC) and Security Directives\nDefine service ownership, the support model, and operational processes before the platform carries production, customer-facing traffic\nProvide platform governance, deployment support, user access administration, and technical consultation for teams building with Next.js, React, APIs, and cloud-native architectures\nLead incident management, root cause analysis, and service restoration for critical business applications\nApply monitoring, observability, and automation to proactively improve platform reliability\nTrain and enable existing team members to support the platform\nSupport the team’s broader digital experience portfolio, including Adobe Experience Manager (AEM) Sites and Assets, Adobe Target, Workfront, and Akamai\nRequirements\nRequired Qualifications\nBachelor’s degree with 5-7+ years of relevant experience\n5+ years of hands-on AWS experience\nDemonstrated expertise supporting AEM as a Cloud Service environment and associated digital experience platforms\nStrong knowledge of AEM architecture, Dispatcher/CDN configurations, cloud deployments, and enterprise integrations\nBenefits\n401(k)\nDental insurance\nVision Insurance\nDisability insurance\nEmployee assistance program\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nPaid Holidays\nPlease follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com\nSalary expectations: 145,000-150,000 per annual","description_format":"text","description_chars":2802,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance","Health insurance","Hybrid work","Life insurance","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Media","Government","Professional Services"],"lifecycle":[{"event":"open","at":"2026-10-28T17:19:42Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 32 · green card filings: 1","filings_12m":32,"filings_prev_12m":28,"green_card_filings_12m":1,"median_offered_wage_usd":87652,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.817,"p_room":0.945,"age_days":3,"expected_fill_days":6,"reasons":["conf:1","velocity","win:mid"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/diversified-services-network-inc-senior-digital-platforms-support-engineer","json_url":"https://alion.io/job/diversified-services-network-inc-senior-digital-platforms-support-engineer.json","meta":{"generated_at":"2026-11-02T00:06:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":186,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4416159},"rest":"https://alion.io/mcp/rest/get_company?id=4416159"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdiversified-services-network-inc-senior-digital-platforms-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdiversified-services-network-inc-senior-digital-platforms-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdiversified-services-network-inc-senior-digital-platforms-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/diversified-services-network-inc-senior-digital-platforms-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdiversified-services-network-inc-senior-digital-platforms-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3409535}},{"tool":"search_jobs","arguments":{"company":"dsnworldwide.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3409535},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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