{"id":3017981,"url":"https://alion.io/job/diversified-services-network-inc-technical-product-owner","title":"Technical Product Owner","company":{"id":4416159,"name":"Diversified Services Network, Inc.","domain":"dsnworldwide.com","url":"https://alion.io/company/dsnworldwide","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":86,"open_postings":8,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":6,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Product","role_family":"Product","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":112000,"max_usd":239000,"period":"year","method":"role_country_seniority_unknown","sample_n":7079},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Agile","optional":true},{"name":"Azure","optional":true},{"name":"Azure DevOps","optional":true},{"name":"Jira","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-21T17:05:58Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-28T20:35:46Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Technical Product Owner\nChicago, IL | Hybrid | Full-Time\nDiversified Services Network, Inc. (DSN) is seeking a full-time Technical Product Owner to join our team in Chicago, IL. We offer a hybrid work model, full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!\nPosition Overview\nThe Technical Product Owner serves as the bridge between engineering, customers, and field support for an enterprise software product. This is a hands-on, technical product ownership role suited to a former developer who has grown into product leadership and can speak credibly with engineering teams while driving product value, quality, and adoption.\n Key Responsibilities\nPartner with product development engineers to track and communicate design, development, support, and maintenance issues and their solutions.\nIdentify, document, and report design, reliability, and maintenance problems and bugs; track resolution progress, follow escalation procedures (including issues involving other products or vendors), and keep customers informed.\nCoordinate with field support specialists and customers to resolve problems and expand product usage.\nAnswer customer and field support questions, providing guidance on product integration and infrastructure issues.\nGather and consolidate feedback from customers and field staff; collect, document, and maintain functional requirements, and share insights on customer use, experiences, and non-traditional applications to shape the product vision.\nManage the full software change request process - capturing need, components affected, cost estimates, risk, resources, and status; defining responses for non-standard or unsupported requests; and contributing to request process flows and templates.\nDesign, critique, and oversee user acceptance testing plans and strategies, guiding end-users in defining test environments and acceptance criteria, including approaches aligned with legal or contractual agreements.\nBuild business cases that justify project time and resources, and collaborate with stakeholders, development, and testing teams to deliver business solutions.\nSupport major installations and customizations, and help enhance the sales process and expand sales opportunities.\nResearch new tools and techniques for monitoring product efficacy.\nRequirements\nRequired Qualifications\nBachelor's degree with 10+ years of experience in software engineering and/or product ownership, including 6+ years in a Lead Product Owner role.\nPrior hands-on software development experience before transitioning into product ownership.\nStrong knowledge of AWS and API/web services.\nWorking knowledge of software engineering, including development methodologies and their phases and deliverables, software design practices, and integration across multiple platforms and systems.\nBusiness analysis expertise - identifying business needs, evaluating the value of business functions and assets, and recommending solutions that deliver stakeholder value.\nExtensive decision-making and critical-thinking ability, including objectively challenging assumptions, predicting the impact of options, and applying consultative, command, or consensus approaches as appropriate.\nDeep understanding of the business side of a software product, including install base, current uses, advanced features, and future plans.\nFamiliarity with major user acceptance testing frameworks and their respective features and benefits.\nExceptional communication skills - communicates effectively upward, downward, and outward; adapts documents and presentations to the audience; balances empathy with assertiveness; and coaches others on their writing and presentations.\n\nPreferred Qualifications\nAgile certification.\nExperience with Jira, Azure DevOps, and/or ServiceNow.\nBenefits\n401(k)\nDental insurance\nVision Insurance\nDisability insurance\nEmployee assistance program\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nPaid Holidays\nPlease follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! 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