{"id":1822341,"url":"https://alion.io/job/diversity-inc-customer-service-representative-3","title":"Customer Service Representative","company":{"id":1807227,"name":"The Second City","domain":"secondcity.com","url":"https://alion.io/company/secondcity","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":17,"max":null,"currency":"CAD","period":"hour","gross":null,"usd_annual":24000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2025-08-29T04:00:00Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-22T03:54:42Z","board_verified":true,"closed_at":null,"days_open":419,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":419},"description":"CUSTOMER SERVICE REPRESENTATIVE \n\nLOCATION: Toronto, ON\nPAY RATE: $17.20/hour\nPAY CLASS: Part-Time\nREPORTS TO: Audience Operations Manager\n\nAbout the Second City \nDedicated to entertaining, inspiring, and transforming through innovative live experiences, The Second City is the premier brand in improv and sketch comedy. With sold-out shows playing on resident stages in Chicago, Toronto, and New York, Second City’s Touring Theatrical companies also entertain an additional one million theatergoers a year around the globe. The Second City Training Center is the largest school of improvisation-based arts on the planet, with brick-and-mortar locations in Chicago, Toronto, New York and a virtual division offering accessible classes online worldwide. Second City Works, the B2B side of Second City, has brought award-winning improvisation and audience-driven techniques to over 600 Fortune 1000 companies, challenging businesses seeking a more collaborative culture to innovate through development programs, original digital and video content, campaign consultation, private events, and more.\n\nFor additional information on The Second City please visit: www.secondcity.com \n\nCustomer Service Representative\nCustomer Service Representatives play a critical role in ensuring our patrons have a seamless and positive ticketing and reservation booking experience, receive attentive care to their inquiries, and provide timely responses to those inquiries. \n\nRole Responsibilities\nSales\nSell, refund, and exchange tickets over the phone and in-person\nAnswer any inbound inquiries regarding show programming \nAnswer questions regarding Training Centre curriculum and register Training Center students and/or volunteers\nSell gift cards\nCover reception duties, including answering questions over-the-phone and in-person at the box office \nBook dining reservations\nCollect accurate patron data with the intention of feeding leads into the marketing pipeline \nAssist Group Sales by booking groups of 15 or less \nPerform initial data collection and screen for Second City Works clients\nAdministrative Duties\nRespond to customer service e-mails and live chat, including all forms of inquiry via website \nManage and book ticketing lists provided by managers \nManage hotel voucher programs \nSell Second City merchandise \nAssist with Box office administrative needs, including internal ticketing requests, night manager sheets, etc. \nQualify orders \nReport any customer service issues for patrons and/or students to appropriate management contacts\nRequired Qualifications\nHave flexible availability (including nights and weekends) \nDemonstrated expertise with English language communication - both written and verbal\nBe comfortable working autonomously and productively in both slow and fast-paced conditions\nPreferred, but not required: Have basic working knowledge of a CRM, preferably Salesforce\nWe are an open, inclusive workplace and welcome applicants who bring along with them diverse life experiences, including every permutation of economic and cultural backgrounds, orientation, ethnicity and points of view. We strive to continue our efforts to work with people who may otherwise be marginalized or underrepresented in our business and around our local community. 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