{"id":2458919,"url":"https://alion.io/job/division50-call-center-manager-sdr-team","title":"Call Center Manager - SDR Team","company":{"id":673238,"name":"Division50","domain":"division50.com","url":"https://alion.io/company/division50","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"C","score":66,"open_postings":25,"ghost_share":0.56,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["EG","LB"],"hiring_countries_total":2,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Docs","optional":false},{"name":"Google Sheets","optional":false}],"status":"live","first_seen_at":"2026-10-13T16:44:20Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-19T16:58:03Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":5},"description":"We’re hiring a Call Center Manager to improve the productivity and performance of our Sales Development Representatives (SDRs). You’ll oversee SDRs working on different services, support their onboarding and development, monitor their daily activity, and report team progress to management.\nResponsibilities\nOnboard new SDRs and help them become productive quickly.\nTrain, coach, and develop SDRs through ongoing feedback and call reviews.\nMonitor calls, outreach activity, and performance daily.\nTrack team results and send daily reports to management.\nConduct second-round interviews and help select SDR candidates.\nManage SDRs working on different services and campaigns, adapting coaching to each one.\nReview datasets and data tools to support accurate targeting, follow-up, and reporting.\nSuggest practical ideas to improve team productivity and results.\nUse calling software and internal tools to manage and monitor SDR activity.\nRequirements\nExperience managing or leading a team of SDRs, sales representatives, or call center agents.\nExperience managing representatives across multiple services, products, or campaigns.\nStrong understanding of call monitoring, performance tracking, and sales activity metrics.\nExperience with calling software, CRM systems, and sales tools.\nStrong working knowledge of Google Sheets and Google Docs.\nConfidence working with datasets and data tools.\nStrong coaching skills and the ability to explain sales processes clearly.\nExcellent spoken and written English and Arabic.\nOrganized, analytical, proactive, and comfortable reporting team performance.","description_format":"text","description_chars":1592,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Egypt","iso":"EG","kind":"country"},{"name":"Lebanon","iso":"LB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Lead Generation","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-10-13T16:44:20Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":5,"expected_fill_days":32,"reasons":["conf:0","stale_co","win:early"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/division50-call-center-manager-sdr-team","json_url":"https://alion.io/job/division50-call-center-manager-sdr-team.json","meta":{"generated_at":"2026-10-19T19:38:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15545,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673238},"rest":"https://alion.io/mcp/rest/get_company?id=673238"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdivision50-call-center-manager-sdr-team"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdivision50-call-center-manager-sdr-team"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdivision50-call-center-manager-sdr-team"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/division50-call-center-manager-sdr-team\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdivision50-call-center-manager-sdr-team"}]}