{"id":1319891,"url":"https://alion.io/job/divitel-service-delivery-manager","title":"Service Delivery Manager","company":{"id":2056357,"name":"Divitel","domain":"divitel.com","url":"https://alion.io/company/divitel","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Apeldoorn, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":139000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Grafana","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-09-26T21:04:18Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-10-12T01:04:41Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"All open positions\nManaged Services\nService Delivery Manager\nApeldoorn / HybridFull-timeManaged Services\nOwn the service relationship with operator clients, making sure our Managed Services consistently deliver on SLAs, operational excellence, and continuous improvement.\nAbout the role\nAs Service Delivery Manager, you are the single point of accountability for the managed IPTV, OTT, and broadband services we run for our operator clients. You translate contractual commitments into day-to-day operational reality, steer a cross-functional team of NOC engineers and specialists, and make sure every client feels the value of Divitel’s service. You work closely with operator counterparts at operational and senior management level, and are the internal champion for service quality, continuous improvement, and commercial health of the account.\nWhat you will do\n Own end-to-end service delivery for assigned operator clients, including SLA performance, service reviews, and incident communication\n Run structured service governance cadences: monthly operational reviews, quarterly business reviews, and executive steering\n Translate client needs into clear service improvement plans and coordinate their execution with NOC and engineering teams\n Act as escalation point for major incidents and problem management; drive post-incident reviews and structural fixes\n Own the operational commercials: contract adherence, change requests, scope control, and forecasting of additional work\n Monitor KPIs and produce transparent service reports that build trust with client stakeholders\n Collaborate with Sales and Account Management on renewals, upsell, and new-service introductions\nWhat we are looking for\n 5+ years of experience in service delivery, service management, or technical account management within a managed services or telecom context\n Proven track record of managing SLAs, client governance, and continuous improvement programmes\n Strong understanding of IPTV, OTT, or broadband platforms and the operational challenges they bring\n Comfortable working with both technical teams and senior client stakeholders, including C-level\n ITIL v4 foundation (or higher) and practical experience with incident, problem, and change management\n Excellent written and verbal communication in English; Dutch is a plus\nNice to have\nExperience in a 24/7 NOC or mission-critical operations environment\nFamiliarity with observability platforms such as MindRelay, Grafana, or similar\nBackground in telecom, broadcast, or media technology\nCommercial acumen: experience managing contract scope, change requests, and account P&L signals\nWhat we offer\n Competitive salary with performance-based bonus tied to client NPS and SLA delivery\n Hybrid working from our Apeldoorn HQ with flexibility for client visits across Europe\n Direct ownership of strategic operator relationships, with real influence on account outcomes\n Development budget for ITIL, ServiceNow, or leadership training\n Collaborative culture with deep technical expertise around you\n 25 vacation days, laptop, and travel allowance\nReady to apply?\nSend your CV and a short motivation to our team. We respond within 5 business days.\n Questions? Email \nOther open positions\nSenior Platform Engineer\nMindRelayApeldoorn / Hybrid\nData Engineer\nMindRelayApeldoorn / Hybrid\nVideo Operations Engineer\nManaged ServicesApeldoorn\nNot the right fit? Let's stay in touch.\nSend an open application and we will reach out when the right opportunity arises.\n Open Application","description_format":"text","description_chars":3529,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications","Broadband"],"lifecycle":[{"event":"open","at":"2026-09-26T21:04:18Z"}],"visa":[{"country":"NL","licensed_sponsor":true,"evidence":"Recognised sponsor of the Dutch immigration service (IND)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Highly skilled migrants and regular labour","cap_exempt":false,"checked_at":"2026-10-03T21:10:06+00:00","sources":["IND: public register of recognised sponsors (work)"],"filings_for_role_12m":0}],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.781,"p_room":0.9,"age_days":15,"expected_fill_days":23,"reasons":["conf:5","velocity","win:mid"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/divitel-service-delivery-manager","json_url":"https://alion.io/job/divitel-service-delivery-manager.json","meta":{"generated_at":"2026-10-12T13:28:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21038,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2056357},"rest":"https://alion.io/mcp/rest/get_company?id=2056357"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdivitel-service-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdivitel-service-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdivitel-service-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/divitel-service-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdivitel-service-delivery-manager"}]}