{"id":3910931,"url":"https://alion.io/job/dixie-recruitment-l2-it-support-technician","title":"L2 IT Support Technician","company":{"id":4496665,"name":"Dixie Recruitment","domain":null,"url":"https://alion.io/company/dixie-recruitment","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Durban, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-28T07:58:01Z","employer_posted_date":null,"last_verified_at":"2026-10-28T07:58:01Z","board_verified":false,"closed_at":null,"days_open":13,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":13},"description":"Description\n\nL2 IT Support TechnicianLocation: Umhlanga, Durban | On-site\nWe are looking for an experienced L2 IT Support Technician to provide hands-on IT support at a client site in Umhlanga. The successful candidate will be responsible for troubleshooting technical issues, managing Microsoft 365 and Active Directory, and ensuring efficient support delivery.\nKey ResponsibilitiesProvide first- and second-line IT support to end users.\n\nAdminister Microsoft 365, including user accounts, licences, mailboxes, permissions and MFA.\n\nManage Active Directory, Entra ID, Group Policy and user access.\n\nTroubleshoot Windows 10/11, laptops, printers and peripherals.\n\nResolve basic networking issues involving TCP/IP, DHCP, DNS, Wi-Fi and VPNs.\n\nLog, prioritise and manage tickets in line with SLAs, ensuring clear documentation and timely escalation.\n\nWork independently on-site while maintaining professional communication and excellent customer service.\n\nMinimum RequirementsProven hands-on experience administering Microsoft 365 and Entra ID.\n\nExperience with Active Directory and Group Policy.\n\nStrong Windows desktop and end-user support skills.\n\nGood networking fundamentals, including DHCP, DNS, TCP/IP and VPN troubleshooting.\n\nExperience using ticketing systems and working within SLAs.\n\nStrong troubleshooting, communication and problem-solving skills.\n\nAbility to work independently and handle challenging users professionally.\n\nAdvantageousExperience with 3CX, Yealink phones, Microsoft Intune and RMM tools.\n\nAdditional InformationFully on-site position in Umhlanga.\n\nNormal office hours with a standby rotation; weekend callouts are rare.\n\nOwn transport and a valid driver's licence are preferred.\n\nVendor training and certifications are provided.\n\nCandidates must be able to demonstrate practical, hands-on technical knowledge. 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