{"id":3911027,"url":"https://alion.io/job/dixie-recruitment-l3-it-support-technician","title":"L3 IT Support Technician","company":{"id":4496665,"name":"Dixie Recruitment","domain":null,"url":"https://alion.io/company/dixie-recruitment","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Durban, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Hyper-V","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Sophos","optional":false},{"name":"VMWare","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-28T08:05:34Z","employer_posted_date":null,"last_verified_at":"2026-10-28T08:05:34Z","board_verified":false,"closed_at":null,"days_open":15,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":15},"description":"Description\n\nL3 IT Support TechnicianLocation: Umhlanga, Durban | Office-based with client-site visits\nWe are looking for an experienced L3 IT Support Technician to provide advanced technical support across client environments. The successful candidate will be responsible for infrastructure troubleshooting, firewall management, networking, server support and technical project implementation.\nKey ResponsibilitiesConfigure, manage and troubleshoot firewalls, including firewall rules, NAT and site-to-site/client VPNs.\n\nManage switching, VLANs and wireless networks.\n\nSupport and troubleshoot Windows Server environments.\n\nWork with Hyper-V and/or VMware virtualisation technologies.\n\nManage backup, restore and recovery processes.\n\nProvide hands-on Microsoft 365, Active Directory and Entra ID administration.\n\nSupport 3CX telephony systems.\n\nAssist with network rollouts, infrastructure projects and on-site client support.\n\nResolve escalated technical issues, maintain accurate documentation and ensure tickets are managed within agreed SLAs.\n\nMinimum RequirementsStrong hands-on firewall configuration and troubleshooting experience; Sophos preferred.\n\nPractical experience with switching, VLANs and wireless networking.\n\nExperience with UniFi and/or Reyee networking equipment.\n\nWindows Server administration and troubleshooting experience.\n\nExposure to Hyper-V and/or VMware, including backup and restore processes.\n\nHands-on Microsoft 365 administration, including users, licences, mailboxes and MFA.\n\nExperience with Active Directory and Entra ID.\n\nStrong ticketing discipline, SLA management and technical documentation.\n\nExcellent troubleshooting, communication and client-service skills.\n\nAdditional InformationBased at the Umhlanga office, with regular visits to client sites around Durban.\n\nNormal office hours with a standby rotation; weekend callouts are rare.\n\nHybrid work may become possible in the future.\n\nOwn transport and a valid driver's licence are preferred.\n\nVendor training and certifications are provided.\n\nCandidates must demonstrate genuine, hands-on technical experience, particularly with firewalls and Microsoft 365 administration. Strong ticketing and SLA discipline are essential.","description_format":"text","description_chars":2216,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-07T06:57:46Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.497,"p_room":0.9,"age_days":15,"expected_fill_days":26,"reasons":["seen:15","agency","velocity","win:mid"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/dixie-recruitment-l3-it-support-technician","json_url":"https://alion.io/job/dixie-recruitment-l3-it-support-technician.json","meta":{"generated_at":"2026-11-12T20:26:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":43150,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4496665},"rest":"https://alion.io/mcp/rest/get_company?id=4496665"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdixie-recruitment-l3-it-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdixie-recruitment-l3-it-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdixie-recruitment-l3-it-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dixie-recruitment-l3-it-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdixie-recruitment-l3-it-support-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3911027}},{"tool":"search_jobs","arguments":{"company":4496665,"detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3911027},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}