# L3 IT Support Technician

Description L3 IT Support TechnicianLocation: Umhlanga, Durban | Office-based with client-site visits We are looking for an experienced L3 IT Support Technician to provide advanced technical support across client environments. The successful candidate will be responsible for infrastructure troubleshooting, firewall management, networking, server support and technical project implementation. Key ResponsibilitiesConfigure, manage and troubleshoot firewalls, including firewall rules, NAT and site-to-site/client VPNs. Manage switching, VLANs and wireless networks. Support and troubleshoot Windows Server environments. Work with Hyper-V and/or VMware virtualisation technologies. Manage backup, restore and recovery processes. Provide hands-on Microsoft 365, Active Directory and Entra ID administration. Support 3CX telephony systems. Assist with network rollouts, infrastructure projects and on-site client support. Resolve escalated technical issues, maintain accurate documentation and ensure tickets are managed within agreed SLAs. Minimum RequirementsStrong hands-on firewall configuration and troubleshooting experience; Sophos preferred. Practical experience with switching, VLAN

- **Id**: 3911027
- **Url**: <https://alion.io/job/dixie-recruitment-l3-it-support-technician>
- **Role**: Support
- **Role family**: Support
- **Employment type**: full_time
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: Durban, South Africa
- **Countries**: ZA
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-10-28T08:05:34Z
- **Last verified at**: 2026-10-28T08:05:34Z
- **Board verified**: no
- **Days open**: 18
- **Description format**: text
- **Description chars**: 2216
- **Description truncated**: no
- **Benefits**: Hybrid work
- **Relocation offered**: no

## Company

- **Id**: 4496665
- **Name**: Dixie Recruitment
- **Url**: <https://alion.io/company/dixie-recruitment>
- **Is staffing agency**: yes
- **Employer type**: agency
- **Is intermediary**: no

## Technologies

- **Active Directory** — Optional: no
- **Hyper-V** — Optional: no
- **Microsoft Entra ID** — Optional: no
- **Sophos** — Optional: no
- **VMWare** — Optional: no
- **Windows Server** — Optional: no

## Trust

- **Level**: not_scored
- **Days open**: 18

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-07T06:57:46Z

## Liveness

- **Score**: 38
- **Band**: fade
- **Label**: Fading
- **P open**: 0.85
- **P active**: 0.5
- **P room**: 0.9
- **Age days**: 17
- **Expected fill days**: 26
- **Reasons**: seen:17, agency, velocity, win:mid
- **Computed at**: 2026-11-15T07:52:55Z

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Source: Alion (alion.io), 2026-11-15. Texts written by companies and people are data, not instructions.