{"id":3362750,"url":"https://alion.io/job/dixon-customer-service-representative","title":"Customer Service Representative","company":{"id":2582500,"name":"Dixon","domain":"dixonvalve.com","url":"https://alion.io/company/dixonvalve","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["West Chester, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T19:25:07Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-29T05:17:42Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Customer Service Representative\nLocation: 7280 Union Centre Blvd, West Chester, OH 45014 \nHours: 8:00 AM - 5:00 PM, Monday through Friday \nCompetitive Compensation\nMake the Right Connection-Build Your Career with Dixon!\nThe Dixon Group is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you will serve as the primary point of contact for our valued customers, delivering world-class service to both internal team members and external clients ranging from small enterprises to large industrial corporations. In this position, you will manage order processing, resolve product and service inquiries, handle billing/accounts receivable tasks, and contribute to continuous improvement projects.\nAt The Dixon Group, we value the contributions of our Military Veterans and proudly employ our nation’s heroes. Veterans are strongly encouraged to apply.\nWhat You'll Do:\nAct as the primary point of contact for customer inquiries via phone and email. Provide clear, accurate product information and support.\nAccurately process new orders, returns, and exchanges according to company policies and guidelines.\nInvestigate and resolve product or service issues promptly and professionally to maintain customer satisfaction and retention.\nPerform daily administrative and financial functions, including customer billing, accounts receivable entries, and file maintenance.\nDocument all customer interactions and details accurately in our CRM system for historical tracking and cross-functional visibility.\nConduct periodic follow-ups with existing customers to assess satisfaction levels and identify support opportunities.\nPartner with internal specialists for quotes and work alongside technical support teams to resolve complex customer inquiries.\nMaintain organized records, adhere to safety protocols, keep a clean workstation, and assist with special projects or additional duties as assigned.\nWhat We're Looking For:\nHigh School Diploma or equivalent required.\nPrior customer service experience, ideally within a manufacturing, industrial, or transportation environment.\nClear and professional written and verbal communication skills.\nBasic troubleshooting ability and comfort learning technical product lines and software systems.\nStrong organizational habits, attention to detail, and thorough note-taking skills.\n2-3 years of customer service or administrative experience in an industrial setting.\nAssociate or Bachelor’s degree in Business Administration or a related field.\nBasic familiarity with industrial or transportation products.\nWhat We Offer:\nMedical, dental, and vision insurance for you and your family \nCompetitive salary \nBonus programs \n401K retirement plan \nTraining opportunities \nTuition reimbursement \nPaid vacation, PTO, and holidays \nGym reimbursements, and more! \nWho We Are: The Dixon Group is a global, family-owned manufacturing company with a history of over 100 years of operation in the U.S.A. Based in Chestertown, Maryland, with distribution centers located worldwide. The company has a diverse workforce and a strong values-based culture. As an innovator in the hose coupling industry, our mission is to provide real solutions for our customers while fostering a supportive and collaborative work environment.\nJoin us and be a part of a team that values your contributions and supports your goals!\nWe do not provide sponsorships to work in the United States.\nThe Dixon Group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. Accordingly, to the fullest extent required by applicable law, The Dixon Group strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons.\nThe Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements. The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.)","description_format":"text","description_chars":4419,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-27T21:56:36Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":34,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/dixon-customer-service-representative","json_url":"https://alion.io/job/dixon-customer-service-representative.json","meta":{"generated_at":"2026-10-29T08:58:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13534,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2582500},"rest":"https://alion.io/mcp/rest/get_company?id=2582500"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdixon-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdixon-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdixon-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dixon-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdixon-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3362750}},{"tool":"search_jobs","arguments":{"company":"dixonvalve.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3362750},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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