{"id":2069731,"url":"https://alion.io/job/dixonvalve-help-desk-support-specialist","title":"Help Desk Support Specialist","company":{"id":2582500,"name":"Dixon","domain":"dixonvalve.com","url":"https://alion.io/company/dixonvalve","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chestertown, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":45000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-31T13:32:15Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-10-18T18:38:10Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"Help Desk Support Specialist\nLocation: 1 Dixon Square, Chestertown, MD 21620\nHours: 8:00 AM - 5:00 PM, Monday through Friday\nPay Range: $45k - $65k/annually\nMake the Right Connection-Build Your Career with The Dixon Group!\nThe Dixon Group is looking for an on-site Help Desk Support Specialist to join our team in Chestertown, MD! In this role, you will be the first point of contact for employees needing technical support and will help ensure that our computing environment runs smoothly and efficiently. If you enjoy solving problems, supporting others, and working collaboratively, we’d love to meet you.\nAt The Dixon Group, we value the contributions of our Military Veterans and proudly employ our nation’s heroes. Veterans are strongly encouraged to apply.\nWhat You'll Do:\nServe as the initial point of contact for all technical support needs, resolving issues across workstation software, operating systems, networks, telephones, printing, and Internet access. \nAnswer help desk calls with a problem-solving mindset. You'll research root causes, provide first-level corrective actions, and seamlessly escalate complex problems to Level 2 when necessary. \nChampion our ticketing system by creating detailed, accurate incident tickets and routing them to the appropriate support groups for swift processing.\nDeliver top-tier Level 1 and Level 2 support and troubleshooting for desktop/laptop hardware and software. \nKeep communication flowing by managing support team escalations and alert broadcasts.\nTake charge of imaging and deploying new computer systems, as well as configuring, developing, and installing bundled software packages.\nAssist the broader team with hardware and software installations, upgrades, equipment moves, changes, and password resets.\nReview user-based order requests and tech specifications. You will provide helpful feedback, recommend the best solutions, and generate price quotes.\nDon't just fix it-teach it! Advise, train, and assist our team members on the optimal use of their equipment while promoting our technical standards. Strictly follow all privacy and compliance regulatory requirements, implementing and maintaining proper security controls on all endpoints. \nWhat We’re Looking For:\nA High School diploma or equivalent is required (a Bachelor's degree is a great bonus!). Previous direct experience in an IT role is strongly preferred. \n2-4 years of experience in an IT Help Desk or Technical Support role (Level 2 experience preferred). \nStrong working knowledge of Windows, Active Directory, Microsoft 365, network troubleshooting, and computer imaging tools.\nExcellent communication and interpersonal skills. You can explain complex tech concepts to non-technical users with patience and empathy.\nA solid understanding of data privacy laws and basic endpoint security controls.\nWorking knowledge of basic computer hardware, printers, and Windows operating systems. You should also have a foundational understanding of networking concepts TCP/IP and Active Directory basics.\nFamiliarity with help desk and ticketing platforms (experience with systems like SolarWinds or Samanage is highly preferred).\nStrong analytical skills with the ability to quickly diagnose and resolve technical puzzles.\nOutstanding customer service skills and a knack for building positive working relationships. You communicate clearly and professionally-whether in writing, over the phone, or face-to-face.\nEffective time-management skills with the ability to seamlessly prioritize multiple tasks. Most importantly, you bring a genuine willingness to learn, grow, and take on additional responsibilities over time.\nTo successfully perform the duties of this role, you must be able to meet physical demands that include standing, walking, bending, and safely lifting or moving equipment weighing up to 50 lbs. \nWhat We Offer:\nMedical, dental, and vision insurance for you and your family \nCompetitive salary \nBonus programs \n401K retirement plan \nTraining opportunities \nTuition reimbursement \nPaid vacation, PTO, and holidays \nGym reimbursements, and more! \nWho We Are: The Dixon Group is a global, family-owned manufacturing company with a history of over 100 years of operation in the U.S.A. Based in Chestertown, Maryland, with distribution centers located worldwide. The company has a diverse workforce and a strong values-based culture. As an innovator in the hose coupling industry, our mission is to provide real solutions for our customers while fostering a supportive and collaborative work environment.\nJoin us and be a part of a team that values your contributions and supports your goals!\nWe do not provide sponsorships to work in the United States.\nThe Dixon Group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. Accordingly, to the fullest extent required by applicable law, The Dixon Group strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons.\nThe Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements. The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.)","description_format":"text","description_chars":5669,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-08T05:55:24Z"}],"visa":[],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.65,"p_room":0.6,"age_days":46,"expected_fill_days":53,"reasons":["conf:3","velocity","win:late","crowd:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":65000,"is_top_pay":true},"html_url":"https://alion.io/job/dixonvalve-help-desk-support-specialist","json_url":"https://alion.io/job/dixonvalve-help-desk-support-specialist.json","meta":{"generated_at":"2026-10-18T18:55:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23282,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2582500},"rest":"https://alion.io/mcp/rest/get_company?id=2582500"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdixonvalve-help-desk-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdixonvalve-help-desk-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdixonvalve-help-desk-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dixonvalve-help-desk-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdixonvalve-help-desk-support-specialist"}]}